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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,527 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,527 reviews
May 23, 2023
Danny and John were a great help to my family and me. They were patient and walked theougg everyrhing. Thank you for a great experience. They were patient and walked theougg everyrhing. Thank you for a great experience. More
by GKYRIA22
Employees Worked With
May 20, 2023
The overall experience was great with Jimmy Bushell. He worked hard to make a deal. He was persistent. I’m getting me the Honda I wanted. He was amazing and I definitely will return to buy another car He worked hard to make a deal. He was persistent. I’m getting me the Honda I wanted. He was amazing and I definitely will return to buy another car from Jimmy. More
by Nickp
Employees Worked With
Jimmy Bushell
May 19, 2023
Jimmy did a great job getting me an awesome price on an odyssey. He was very friendly and extremely helpful, knowledgable, and most importantly, honest throughout the whole process. Definitely recommend se odyssey. He was very friendly and extremely helpful, knowledgable, and most importantly, honest throughout the whole process. Definitely recommend seeing jimmy if you are in the market for a Honda More
by jimmy.boosh
Employees Worked With
Jimmy Bushell
May 16, 2023
Had a great experience working with Daniel Nino on buying our new car. He was great to work with and we would recommend using him for your new purchase our new car. He was great to work with and we would recommend using him for your new purchase More
by Meghan
Employees Worked With
May 12, 2023
We saw a clean 2018 Buick Encore and decided to check it out. Mark greeted us upon arriving at the dealership. He was kind and not pushy and ultimately earned our business. We’ve been to other dealerships a out. Mark greeted us upon arriving at the dealership. He was kind and not pushy and ultimately earned our business. We’ve been to other dealerships and this, by far, has been the most pleasant experience. More
by Urszula
Employees Worked With
Mark Salgado
May 12, 2023
I was recommended by a friend to this dealership. I’m a first time car buyer and was very anxious just the thought of the car buying process. Mark who assisted me had a very calm demeanor that I felt I’m a first time car buyer and was very anxious just the thought of the car buying process. Mark who assisted me had a very calm demeanor that I felt at ease. He was able to get me approved and now I’m driving a very nice Honda Civic. Thanks. More
by Santos H
Employees Worked With
Mark Salgado
May 12, 2023
Very pleased with Jimmy Bushell. He was very nice and easy to work with. The best part was the interaction is that I wasnt there all day. I was really dreading the process but it w He was very nice and easy to work with. The best part was the interaction is that I wasnt there all day. I was really dreading the process but it was actually smooth thanks to Jimmy. More
by DarceyWiggen
Employees Worked With
Jimmy Bushell
May 12, 2023
Went to look at vehicle and Jimmy was very friendly and helpful. Made the whole process very smooth and easy! Thank you Jimmy I will definitely be back. helpful. Made the whole process very smooth and easy! Thank you Jimmy I will definitely be back. More
by Pete
Employees Worked With
Jimmy Bushell
May 05, 2023
Really enjoyed working with Jimmy Bushell. He was very helpful, the negotiation process went very smooth and I bought a great vehicle at a fair price. Would do this again in a heartbeat with J He was very helpful, the negotiation process went very smooth and I bought a great vehicle at a fair price. Would do this again in a heartbeat with Jimmy. More
by AshleyM
Employees Worked With
Jimmy Bushell
