Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,496 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,496 reviews
April 14, 2023
We were interested in a Chevy Camaro at this place but it got sold. They have another Camaro and bought that instead. We were assisted by Kevin the first time and then Mark the next. Both were great and were got sold. They have another Camaro and bought that instead. We were assisted by Kevin the first time and then Mark the next. Both were great and were very patient. Good salespeople and we were never pressured one bit. Thanks, fellas. More
by Cardoso
Employees Worked With
Mark Salgado
Helpful April 12, 2023
Jimmy did all he could to make sure I was taken care of and happy with my car. He took the time needed to make sure I got the car and options I required. Totally pleased with the car I leased! Thanks Jimmy and happy with my car. He took the time needed to make sure I got the car and options I required. Totally pleased with the car I leased! Thanks Jimmy! More
by Nickp
Employees Worked With
Jimmy Bushell
April 10, 2023
Excellent experience, no haggling. Howard was the perfect salesman and Corderro, the manager, assisted when needed as a true professional. Would highly recommend this dealership and wo Howard was the perfect salesman and Corderro, the manager, assisted when needed as a true professional. Would highly recommend this dealership and working with both these gentlemen. More
by Brian E.
Employees Worked With
Corderro, Howard Becker
April 08, 2023
The Oak Lawn dealership has excellent customer service. Matt McCarthy, went above and beyond to make sure I got everything I wanted in my vehicle. Thank you!!! Matt McCarthy, went above and beyond to make sure I got everything I wanted in my vehicle. Thank you!!! More
by Kari Truitt
Employees Worked With
Matthew McCarthy
April 07, 2023
Phenomenal sales and service department. Mark and his managers made the purchase of a new Honda Pilot fast and easy. I look forward to working with them again! Very pleased. Mark and his managers made the purchase of a new Honda Pilot fast and easy. I look forward to working with them again! Very pleased. More
by bienvenidos
Employees Worked With
Mark Salgado
April 07, 2023
I have purchased multiple cars from this dealership over the years. Each time I received exceptional service. Mark from sales was very responsive and direct. The no-haggle pricing is my favorite because who the years. Each time I received exceptional service. Mark from sales was very responsive and direct. The no-haggle pricing is my favorite because who really has time for that? They are veterans in the business and know how to get the deal done including arranging financing. Highly recommend. More
by C Hall
Employees Worked With
Mark Salgado
April 07, 2023
Ed Napleton Honda was our first stop in our shopping process. Upon arrival we were greeted by Matt the salesperson. He couldn't have been nicer to work with. Even if we don't decide on Honda I will be r process. Upon arrival we were greeted by Matt the salesperson. He couldn't have been nicer to work with. Even if we don't decide on Honda I will be recommending him to everyone I know. Do yourself a favor and ask for him More
by cara.mathias
Employees Worked With
Matt McCarthy
April 07, 2023
Seamless purchase! No hassle, everyone was professional . Thank you ! Howard and Monica and Cordarrell are the best! No hassle, everyone was professional . Thank you ! Howard and Monica and Cordarrell are the best! More
by Nancerebecca27
Employees Worked With
