Ed Morse Ford- Service Center

Well had a couple of recalls called them never got back to me for 6 months keep running me around to me for 6 months keep running me around More

My original issue was fixed but after I picked the vehicle up a different censor was going off when it should not be. vehicle up a different censor was going off when it should not be. More

Took over 10 days and several calls to find out information on my parts, no one had a clue. This was all warranty work. Finally 10 days later and 3 calls to service manager they found something o information on my parts, no one had a clue. This was all warranty work. Finally 10 days later and 3 calls to service manager they found something out More

Service from writers to techs are great always get me in and take care of my needs and take care of my needs More

I always feel that my vehicle is being taken good care of when I get it serviced. Nice people, skilled technicians! when I get it serviced. Nice people, skilled technicians! More

Took me showing the mechanic the issue I was having. After that the service was quick and easy After that the service was quick and easy More

Took over 2 hours. Not acceptable 45 minutes before they started. Washed it only after I mentioned they had skipped that. Only got the results of testing after I aske Not acceptable 45 minutes before they started. Washed it only after I mentioned they had skipped that. Only got the results of testing after I asked for it More

I very much appreciated Joshua insuring everything was done that needed to be done. We have always serviced our Truck here. I was very disappointed as was Joshua when he discovered in our prior servic done that needed to be done. We have always serviced our Truck here. I was very disappointed as was Joshua when he discovered in our prior services were not not done correctly, I.e. air filters not changed when we had the truck service before. It seems to speck to some of the employees that were at the dealership and hopefully they moved on. We also had our truck in the body shop for some work. The front grill that was ordered, arrived at the shop but some how disappeared so they had to order a new one. My hope it that you are able to find and keep quality men/women with integrity. It seems Joshua is a man of integrity. For your success will depend on customers come back. Marc. More

Mine was a parts and service need and it was handled nicely and promptly by the staff. I had a dead battery when I picked it up. If I had known in advance I would have ordered a new one when the se nicely and promptly by the staff. I had a dead battery when I picked it up. If I had known in advance I would have ordered a new one when the service people were working on the car and I would have waited to come out when it was all done.! More

Every time we’ve had great service from top to bottom. Even dropping me back to my home. Even dropping me back to my home. More