EchoPark Automotive Baltimore

We recently purchased a used vehicle from Carbiz and Matthew Pollock was our salesman. He was wonderful! He was very knowledgeable and he went above and beyond to ensure we got the vehicle we wanted, bu Matthew Pollock was our salesman. He was wonderful! He was very knowledgeable and he went above and beyond to ensure we got the vehicle we wanted, but in the price range we were looking for. Everyone in the office was very friendly, and we got our vehicle for a great price. I would definitely recommend Carbiz to anyone looking for a great deal, but wants to avoid being taken advantage of. More

My experienece at Carbiz has been a wonderful one. Myron Boyd was very helpful, patient, and respectful when i purchased my vehicle. I know Myron had other customers that day, but he stuck with me until i Boyd was very helpful, patient, and respectful when i purchased my vehicle. I know Myron had other customers that day, but he stuck with me until i got into the car i really wanted. I would recommend carbiz to anyone. More

I m new in this town with high crime rate, as my car window was shattered, Fred is the first person I go to. Though beyond his service, Fred gave excellent help to solve my problem and even vacuumed the window was shattered, Fred is the first person I go to. Though beyond his service, Fred gave excellent help to solve my problem and even vacuumed the glass pieces for me! Strongly recommend him. More

Everyone at the dealership was very helpful from the receptionist to the salesman. I am very pleased because I got the car I wanted at the price range I wanted within the payment range that I can affor receptionist to the salesman. I am very pleased because I got the car I wanted at the price range I wanted within the payment range that I can afford. I am very glad that I chose to go to Carbiz for my car purchase. More

i would highly recomend carbiz to anyone looking for a great quality clean car or truck. the selection of vehicles to choose from as as the very friendly, profesional, and knowlegable staff make carbiz a great quality clean car or truck. the selection of vehicles to choose from as as the very friendly, profesional, and knowlegable staff make carbiz a great choice for shoppers. carbiz provides a family friendly relaxing buying atmosphere where you can shop at ease and with confidence. More

I have been in, or around the car business for better than 30 years. There is no more professional and friendly service in the Maryland area than may be found at Carbiz! This is our 4th vehicle purchas than 30 years. There is no more professional and friendly service in the Maryland area than may be found at Carbiz! This is our 4th vehicle purchase from Evan and his staff in the past 6 years, and they have worked to both trade and locate vehicles for us beyond our satisfaction. The staff is friendly and attentive, and very low pressure regarding a purchase. Their sincerity for customer satisfaction being their number one priority is clear in each employee on staff, starting with the receptionist up the line to both Evan & Ali Berney, GM-Owner & Finance. The values offered for our trades were better than blue book, and the same cooperation extended through the negotiation and financing of our new purchase. Thanks to Matt & Danielle - we all won. Anyone in the market for their next car would be "short saling" themselves by not visiting Carbiz first. If they don't have what you want going in, they'll find it for you before you go out. More

I purchased a vehicle from Carbiz and Mr. Alston was my sales rep. He was very patient with me as I was a bit indecisive; I essentially looked at every car model on the lot! My transaction from start to sales rep. He was very patient with me as I was a bit indecisive; I essentially looked at every car model on the lot! My transaction from start to finish was handled with the utmost professionalism. During my purchase I didn't feel pressured or coerced, as a female it's important to not feel as if you are being taken advantage of, and I was completely at ease. I have been in touch with Mr. Alston on numerous occasions post my car purchase and he has been just as helpful as if I were a new customer. I highly recommend him and the dealership. More

Mr. Alston was very professional and very knowledgable about the entire car purchase process. I had trouble with the radio in my car, he was extremely concerned and attentive in getting the issue cleared. about the entire car purchase process. I had trouble with the radio in my car, he was extremely concerned and attentive in getting the issue cleared. I believe Mr. Alston is a great asset to CarBiz. I would recommend Carbiz and Mr. Alston to anyone who is the market to purchase a car. More

My ratings were given simply because of my sales person (Matt Pollock) was one of the most sincere sales persons I have met in a long while. I'm a very determined customer that wants what I want. I have tr (Matt Pollock) was one of the most sincere sales persons I have met in a long while. I'm a very determined customer that wants what I want. I have tried many times over 1-2 years period to negotiate a phone deal with this dealership. Unsuccessful to begin with but realized that my request were basically not going to have many responses either way. Ended up purchasing a vehicle somewhere else that year. A year goes by and i wanted to test another vehicle out. Did my searches online and found that Carbiz Baltimore again had a car I was interested in. This time around i bugged and pushed as much as I could to get a phone deal and trade in. Not too successful but it was going somewhere this time. I later received a response from Matt advising me that it would be wroth my while to come into the dealership to see the vehicle. I was still on the fence about it but then i decided that I had nothing to lose. So i arrived at the dealership. Finally met Matt for the first time. Very soft spoken and approachable sales person. We went to look at the SUV that i was interested in. At first glance, I already knew I did not want the vehicle so now i'm thinking i've wasted my time. More so - i thought to myself that I have wasted Matt's time. So now I decided to ask Matt if there were any other SUV's on the lot that I would like. Off the top of his head, he said he was not sure. So then he decided for us to walk the lot to look. At this very minute, i thought to myself that I was not dealing with a very knowledgeable sales person. At this moment i was pretty much thinking about leaving but then I said to myself, would i have rather Matt told me something untrue or rather him tell me that he was unsure. It was because of his decision to tell me that he really did not know made me decide to browse the inventory on the computer together to see if there is something I would like. I decided this because I wanted to give Matt the opportunity to work with me and for him to realize that not all customers that have demanding request on the phone are not trustworthy. As we browsed the inventory, we found only a selected few but none that I was truly interested in but still found something i was willing to wheel and deal on. In doing the test drive, I found many issues that I was unpleasant about. Discussed with Matt and he promised they would all be taken care of. None the less - this deal did not work out. So then I met his manager for the 2nd time. He thanked me for coming in then asked what vehicle was i truly looking for. I then told him. Luckily he had that one vehicle by chance. Long story short - when I told Matt that I was not pleasant with the 1st vehicle I test drove for many reasons, he immediately took the initiative and said that it was completely his fault for not checking the vehicle properly before I entered and drove it. Because of this - i again said to myself that I really appreciate Matt's honesty. At this moment, when i knew they had my SUV that i truly wanted, if all looked well, i said to myself that i MUST MAKE A DEAL with Matt only praying that it would be reasonable and that I could become a customer to Matt. Sure enough - it took 1 day to finalize a deal. I was worried that we could not agree on a deal and then Matt time would've been wasted by me being to unrealistic. None the less - i told Matt how serious I was and he talked it over with Evan (his manager). We FINALLY came to a reasonable agreement over the phone. Now I finally realized to myself that I would be able to become a customer to Matt all because of how genuine and honest he was to me. I really felt that Matt wanted to help me as much as possible because I had been nothing but honest to him and his dealership. All in All - it was a wonderful experience and Matt made my experience the most enjoyable! More

Great service and hard working salesman. Would highly recommend! The salesman, the manager, and the contract person were great. Thank you again for a great experience. recommend! The salesman, the manager, and the contract person were great. Thank you again for a great experience. More