Eastlake Auto Brokers

Untrustworthy, Selling Unuseable Vehicles On 12/7/17, my husband and I traded in our vehicle for a used GMC Canyon from Eastlake Auto Brokers. We left the dealership with the Canyon and the ve On 12/7/17, my husband and I traded in our vehicle for a used GMC Canyon from Eastlake Auto Brokers. We left the dealership with the Canyon and the vehicle broke down 3 miles from the dealership – check engine light flashed then we lost all power (steering, brakes, everything) and had a jerking motion from the transmission. We somehow managed to get to the shoulder on I-405. The dealership came and towed it, gave us a loaner and told us they would fix the truck. Since they were unable to fix it in their own shop, they brought it to Buick GMC of Kirkland across the street from them. We went to pick up the “fixed” vehicle on 12/13/17, but the car did the same thing 1 mile from the dealership, but this time our 1 year old daughter was in the car – terrifying moment to happen on I-405 to say the least. Again, the dealership towed it back to the shop, said they would fix it and gave us a loaner. My husband and I went to the dealership in person on 12/20/17 because the truck still wasn’t fixed and we told Dylan, the dealership owner, that we did not want to keep the vehicle due to it being inoperable. He said he understood and asked for 24 hours to talk to the co-owner before making a decision. We told him okay and did not receive a call from him 24 hours later. We called again on 12/22/17 and Dylan told us he still didn’t have an answer. We called again on 12/28/17 and were told the shop was unable to diagnose the problem in the vehicle so it still wasn’t fixed and Dylan told us he would not be buying the truck back or cancelling the entire trade-in transaction like we had asked. We filed a formal complaint with the Better Business Bureau, to which Dylan then refused to speak to us because he was too angry with us (his wife, Gella’s, exact words to us when we called the dealership on 1/2/18 for an update). We also filed a formal complaint through the WA Attorney General’s office on 1/5/18. Eastlake Auto Broker’s response to both complaints were that they’ve gone above and beyond for us already and told us that we had a day 1 warranty that we could use to fix the truck. We did not purchase a day 1 warranty and have the paperwork to show that. Dylan and Gella also said that we should not have filed the complaint against Eastlake, but instead against Buick GMC of Kirkland since the GMC dealership isn’t fixing the truck properly. We had our attorney send a letter to Eastlake and upon receiving that letter, Gella spoke with us and told us she will not fix anything else on the truck or do any more for us or speak with us again. Dylan and Gella still have not resolved this issue so now we are pursing legal action. We are sincerely hoping that Dylan and Gella of Eastlake Auto Brokers will do the right thing and take the truck back or cancel the entire transaction and give us our original vehicle back. I will post an update when this gets resolved. More

Smooth transaction My wife bought a newer Subaru Forrester from these folks. They actually brought the price down to where I wanted it, and offered me a great deal. I w My wife bought a newer Subaru Forrester from these folks. They actually brought the price down to where I wanted it, and offered me a great deal. I would recommend them for anyone looking for a good clean used car. More

Great staff, no pressure. Love my car Was helped by Terry today and I had a great experience purchasing my vechile. Super friendly, great listener and very kind man. Terry gave me no press Was helped by Terry today and I had a great experience purchasing my vechile. Super friendly, great listener and very kind man. Terry gave me no pressure into buying a vechile, and was very insightful on issues with other vechiles that would not work for me. Rest of the staff was friendly, my financiers got me a great warranty and a low monthly bill. Could not be happier! More

Buyer beware Sold a car in need of repairs claiming there was no warranty. Vwhicle also had a Problem that was 6 yrs old never properly repaired. Could have blown Sold a car in need of repairs claiming there was no warranty. Vwhicle also had a Problem that was 6 yrs old never properly repaired. Could have blown the engine. 4 bald tires, one with slow leak. No disclosure of any of this. More

Dishonest, deceptive frauds These people are the reason auto dealers have a bad name. Dishonest doesn't even begin to describe these crooks. They, knowingly, sold us a car with a These people are the reason auto dealers have a bad name. Dishonest doesn't even begin to describe these crooks. They, knowingly, sold us a car with an open takata airbag recall without disclosing it. The next day they told me and text me that "it wasn't a big deal, your kids don't sit in the front anyway" and that it wasn't a valid reason to return the car. If they are willing to risk their reputation by willingly and remorselessly putting their customers in danger without any type of disclosure, that alone should tell you to never do business with these people. Who knows what other kind of fraudulent, dishonest practices they are willing to partake in to close a car deal. We now have to drive a car with a recall that has no remedy, a recall that shoots hockey puck sized shrapnel metal shards at my family if the air bags deploy. Thanks eastlake auto brokers! More

I lost $9000 due to the car I bought being totalled. Buyer beware!!! I found a car I wanted at east lake auto brokers, I went and looked at it, I test drove it and I bought it. The saleswoman Gella (the Buyer beware!!! I found a car I wanted at east lake auto brokers, I went and looked at it, I test drove it and I bought it. The saleswoman Gella (the shady wife of the owner) kept going on and on about how they only sell low mileage clean title vehicles and how they have a great standing with the BBB and their customers, I wish I read the reviews first. As I was waiting on getting an inspection for the car after I bought it, I drove more and more and noticed a bunch of things kind of iffy. After the inspection it got worse. The mechanic who went over the car said it's was wrecked in the front and not repaired correctly at all (it was missing bolts, brackets and other pieces, had a bad alignment, plus the bumper was only held on by 4 screws), it was wrecked in the back and not repaired correctly at all (it had no bumper support?, zero, nothing, not there, there was Bondo falling off inside the quarter panels causing them to rust out and the rear bumper was only held on by a few screws as well). The motor and tranny were worse. The motor was covered in yellow paint pen numbers, the transmission was covered in yellow paint pen numbers and so was the clutch. If you don't know what I mean by yellow paint pen numbers, that means the motor, tranny and clutch were all from a junk yard. The only not wrecked part of the car was the interior. The brakes were bad and tires were shot. I went as far to get a lawyer who has fought East lake auto brokers in court in the past and he told me I was screwed. The total cost to repair the vehicle and everything wrong with it was $8000. To get rid of the car I had to trade it in on a new car at a different dealer and carried over $9000 due to the trade in value. Word to the wise, don't buy from East lake auto brokers, but if you do, get an inspection on the vehicle first. East lake auto is full of xxxx and will lie through their teeth to get you to buy from them. More

Lied to my daughter, who was buying her 1st car came here AFTER I called to inquire about a car advertised on their website...was told car had new tires and engine maintenance done ... I was told o came here AFTER I called to inquire about a car advertised on their website...was told car had new tires and engine maintenance done ... I was told on the phone, when I talked to Gella and when I was signing the bottom line.. there was no maintenance work done. Engine light came on the very next day (surprise) So I buy the car, unbeknownst to me.. no said work done to it... drive home, realize the 'updated' maintenance record and tire warranty are not with the rest of paperwork and call to ask if Terry K, our salesperson, can please either call or email them to me. I called for an entire week after I bought the car and left messages for Terry K our salesperson. I talked to the owner, Gella, and explained the situation only for her to lie to me and say Terry K was on a drive with someone and would get back to me about the missing maintenance records. How do I know she lied... because I finally got a hold of Terry K and he told me he was off work the days she said he was "on a drive with a customer and would get back to me." What?????? I didn't bother looking at tires because I trusted they were new it was dark and raining. As of this post, one week after buying car and daily phone calls... still no return call and/or offer to remedy the lies to sell the car. More

Dodgy Toyota highlander sold to me .. don't go near Really bad experience.. xxxx car and poor customer service .. dodgy place don't go near it .. bought car which broke down in less than 50miles .. happ Really bad experience.. xxxx car and poor customer service .. dodgy place don't go near it .. bought car which broke down in less than 50miles .. happy to provide details contact me 206-910-1547 More

Don't trust them! I'm military was desperately in need of a vehicle, coming back from being stationed over seas with my family and made a huge mistake buying from Eastl I'm military was desperately in need of a vehicle, coming back from being stationed over seas with my family and made a huge mistake buying from Eastlake. I was promised the car was free of any accidents only to find out that was a lie after buying the car. I requested a carfax and that portion was purposely cut out of the email the sent me. The car was in a major accident. Now I am stuck with a car I feel unsafe in. More

Great overall experiance We just bought a car from them a few weeks ago and we had one of the best overall experience. I highly recommend them. Great place! We just bought a car from them a few weeks ago and we had one of the best overall experience. I highly recommend them. Great place! More