Eastchester Chrysler Jeep Dodge Ram - Service Center

I am deeply disappointed with the unethical business practices of this company, specifically involving Robert and Jose. Despite my efforts to resolve an issue amicably, they were unwilling to take resp practices of this company, specifically involving Robert and Jose. Despite my efforts to resolve an issue amicably, they were unwilling to take responsibility for their actions, jeopardizing our relationship and trust. My experience dealing with Robert and Jose was frustrating from start to finish. Their refusal to acknowledge their mistakes, coupled with poor communication and a lack of transparency, reflects a concerning disregard for customer relationships. It's astonishing that they would risk damaging their reputation over such questionable practices. They fraudulently billed me for work not even complete. They billed me for a mirror repair for over 1000$ and they never even completed the work. The mirror was never damaged to begin with. They lied about the work they did and even lied stating the mirror was damaged, then retracted their statement stating it was an internal wiring issue. The mirror works perfectly fine. Seems like a bait and switch to me. I escalated the matter to their leadership team, hoping for a resolution, but was met with more of the same dismissive attitude. It's clear that customer satisfaction is not a priority for them. I strongly advise other consumers and businesses to be cautious when dealing with this company. Our experience will be shared within our network to warn others of the potential risks. More

Great experience with professional advisers that were able to resolve my issue fast and updated throughout he process able to resolve my issue fast and updated throughout he process More

Anthony our service adviser was very helpful. He kept us updated throughout the entire process. He kept us updated throughout the entire process. More

Hello, I was waiting on the line at 8: 30 am on 8/3/24 for an inspection. I entered the garage at 10:am to be told there will be no inspection. then I was told the technician would be in a 11 am. I was to for an inspection. I entered the garage at 10:am to be told there will be no inspection. then I was told the technician would be in a 11 am. I was told to pull over to the side and exit the garage. There was a lack of communication between three employees, the one outside and the two inside. I was so surprised by this. I have been going there since 2011. I had to go to another dealership and paid $141.00 for the inspection and a rear bulb. (The gentleman whom is usually outside was not there he is always communicating with the customers) this was a younger man More

Wonderful experience and very knowledgeable of the issues and solutions for My jeep. Wonderful customer service and timing to return my jeep after the repairs as well and solutions for My jeep. Wonderful customer service and timing to return my jeep after the repairs as well More

The sales reps were welcoming and very knowledgeable about vehicles and services. I was also comfortable while waiting in the customer lounge for my vehicle to be serviced. about vehicles and services. I was also comfortable while waiting in the customer lounge for my vehicle to be serviced. More

Came into the dealer with no appointment, but was taking care of right away. My oil and headlight are was changed in under an hour and I was on my way to work. Thanks for the amazing service care of right away. My oil and headlight are was changed in under an hour and I was on my way to work. Thanks for the amazing service More

Usually I have no problems bringing my vehicle to eastchester chrysler but this time I feel they rushed and didn't do things properly eastchester chrysler but this time I feel they rushed and didn't do things properly More

Only reason they did not get 5 stars is because car repairs took three and a half months. Whose fault? repairs took three and a half months. Whose fault? More

Best customer service I experienced and good professional work Ricky (advisor ) always make sure I get the best service work Ricky (advisor ) always make sure I get the best service More