East Madison Toyota

My boyfriend and I purchased a used Highlander from Doug. We loved it so much, that we decided to buy a new one for our business. We saw ads on TV for the 0%, and knew immediately that we had to go get a n We loved it so much, that we decided to buy a new one for our business. We saw ads on TV for the 0%, and knew immediately that we had to go get a new Highlander as well. This is my second Toyota purchased at Jon Lancaster. My first purchase, my Corolla is now with my mom. And I, of course, went back to Lancaster and Doug to take advantage of their new offer. Doug was not available, but Jessie, his co-worker was, and he did a great job also of making us feel at ease and informed about our purchase. I bought the warranty package as well for peace of mind knowing that I'll go back to a place where they treat their customers with respect and a smile and actually a few good laughs throughout. It was a totally stress free experience. Thanks guys! More

I purchased my vehicle from Shawn. This is one of the best experiences again ever. This is my second vehicle from Shawn and he was able to get me out of my lease 4 months early and lower my payment for a best experiences again ever. This is my second vehicle from Shawn and he was able to get me out of my lease 4 months early and lower my payment for a 2010 Toyota Camry.. He followed up with me the whole time every few months throughout the lease. He always responds to my emails fast and takes care of his customers. Totally recommend More

I have been impressed with Jon Lancaster with EVERY visit. No complaints whatsoever! I love the free car wash with each service visit. I've been very impressed with their proactive alerts to issues visit. No complaints whatsoever! I love the free car wash with each service visit. I've been very impressed with their proactive alerts to issues that need to be addressed. On my most recent visit, I was made aware of an issue that they fixed on the spot - just in time while the needed repair was still under warranty. More

Very friendly and helpful. I have already recommended this dealer to friends and family. I have been very happy with the customer service from this dealer. My car had a few recalls after I bought it an this dealer to friends and family. I have been very happy with the customer service from this dealer. My car had a few recalls after I bought it and the service department got it in to be fixed as well as had it fixed in a timely manner. Also, I have had my oil changed at their quick lube. I was impressed with the service and how fast it was done. I was able to continue on with my busy day. More

I purchased my first Toyota Truck from Lancaster Toyota when I was 23 years old. That was 21 years ago and still love them as a dealer. I know dealing with Lancaster you truly receive 100% excellence from when I was 23 years old. That was 21 years ago and still love them as a dealer. I know dealing with Lancaster you truly receive 100% excellence from the purchase of a vehicle all the way to the service. If there is a problem the people Mr. Lancaster has on staff will take care of you from the smallest issue to the largest. Coming from a small town in Northern Wisconsin I was brought up with treating people with integrity, and honesty. Now residing in a larger city many people fail in treating people with these ethics. Lancaster still has these qualities across the board and it has been a joy knowing you are dealing with a dealership that not only sells a vehicle but honestly care about you 100%, the service you are receiving and commitment to you across the board. These qualities fade away when business gets tough but Lancaster never forgets about these. They are truly a great business, great ethical company and it is not about cost when going to buy a car. I want the whole package which they provide time in and time out. Mt daughter will be getting her first car soon and there is no question Lancaster Toyota will be my selection of choice for this purchase. More

Jesse was great and honored his word on everything we discussed over the phone. We drove from Sauk Rapids, MN to Madison, WI to get the Toyota Highlander we had contacted Jesse about. It was a pleasurab discussed over the phone. We drove from Sauk Rapids, MN to Madison, WI to get the Toyota Highlander we had contacted Jesse about. It was a pleasurable experience working with Jesse and Steve-well worth the drive! More

Rodolfo was a very polite and professional young man. He was very respectful of my wishes and did not try to push me in directions I was not interested in going. I was able to get the exact vehicle I was lo was very respectful of my wishes and did not try to push me in directions I was not interested in going. I was able to get the exact vehicle I was looking for at a price that was reasonable. If I needed a new car I would be happy to have Rodolfo as my sales agent. More

I had the best experience at this dealership (which is something I have never been able to say about any other dealership I have worked with in the past). The salesman, Landon, was the best salesman I hav something I have never been able to say about any other dealership I have worked with in the past). The salesman, Landon, was the best salesman I have ever met. He was very knowledgeable, professional, polite and patient and he answered all my questions. He never became pushy and you could tell he cared about my needs well as the dealership’s needs. He even kept me and my son company while the car was getting ready and stayed with me to show me all the car's features. I walked out of the dealership very happy with the service, experience and the car! I will defiantly recommend this dealership to anyone who needs a car. More

I purchased a New Toyota Sienna from Jon Lancaster. They really know how to treat people right. The salespeople aren't pushy and the sales managers were there to help, not bully me through the sale. The p really know how to treat people right. The salespeople aren't pushy and the sales managers were there to help, not bully me through the sale. The pickup went smooth and they got a lower rate for me than my local credit union! I am convinced that I made the right decision for my family and would recommend the Jon Lancaster Toyota to anyone reading this review! More