East Dallas Volkswagen

I came to your dealership due to Jeff Fagan. I have been an avid Boardwalk customer for years, but when I took my car there for service, the car was given back to me in an unsatisfactory manner. I called Je an avid Boardwalk customer for years, but when I took my car there for service, the car was given back to me in an unsatisfactory manner. I called Jeff as he was my previous service agent at Boardwalk, and he was more than accommodating. He got me in when it was convenient for me, and I will continue to drive the additional distance to come to your dealership due to the service that Jeff Fagan gives to his customers. More

seldom have I had a dealership be more zealous in making sure that my needs were met to my satisfaction. Everyone was very professional and polite. in particular Evan in service, Alex the porter, and Jeff i sure that my needs were met to my satisfaction. Everyone was very professional and polite. in particular Evan in service, Alex the porter, and Jeff in sales. I was well informed and feel like my satisfaction was extremely important to all the people involved More

Your dealership is above and beyond on almost everything. Evan communicated everything with me. My car was very clean - even with the left over animal on the bottom of the car. We have already started to pl Evan communicated everything with me. My car was very clean - even with the left over animal on the bottom of the car. We have already started to plan our next purchase of a volkswagen. Thank you! More

Jeff was very efficient and kind in dealing with us. I would highly recommend using him if you visit this service department at the dealership. would highly recommend using him if you visit this service department at the dealership. More

I have had a great experience with Rusty Wallis VW. Employees are more than willing to accommodate your needs. After a week of purchasing my car I experienced a tire problem. . Deflated thinking it was Employees are more than willing to accommodate your needs. After a week of purchasing my car I experienced a tire problem. . Deflated thinking it was going to cost me and arm and a leg to get a new tire I headed up to Rusty Wallis. Jesse and Carlos greatest me outside, offered to fix my tire, fill my car up, and wash it for me. Overall these people want to help you and not just drain you. I would recommend my family and friends anytime! Thanks for such a great experience. It's nice that some businesses still care about customer service. Oh and I've had multiple calls from the dealership asking how I was, was my car doing ok, did I have any questions, etc! Love my new car and Rusty Wallis VW <3! More

After having no luck dealing with TWO Volkswagen dealers in Louisiana, I contacted Rusty Wallis in Garland. Mario was able to find exactly what I wanted in a couple of days. Most of the transaction was don in Louisiana, I contacted Rusty Wallis in Garland. Mario was able to find exactly what I wanted in a couple of days. Most of the transaction was done via text and email so all I had to do was show up with the check. I drove 6.5 hours to pick up my new car. The experience was so pleasant, I would do it again tomorrow. More

I was pleased at working with my salesman Hector Calix. I would recommend using him as a salesman. He is very nice, down to earth friendly and made me feel comfortable working with him. He was as honest I would recommend using him as a salesman. He is very nice, down to earth friendly and made me feel comfortable working with him. He was as honest as he could be with Management breathing down his neck over every little detail of our transaction. Hector did a really great job and should be fully rewarded for his hard work. I can only hope that the typical car sales negativity, the ugly competitiveness of other dishonest salesman (which my boyfriend had) and the dishonesty of upper management never rubs off on him. I've bought several vehicles in my life and Hector was by far the friendliest salesman I have worked with. The finance guy got me a really great deal on financing the car, but was a little impatient with me at times, which none of you in this business should ever be impatient with customers who are making a very important purchase. I am still not happy with the trade in value I received for my trade in. Rusty Wallis can afford to give at least Blue Book values for trade-ins. It makes people more inclined to trust dealerships and more likely to bring in family and friends. You know, people put off buying a car at any dealership, because it's IMPOSSIBLE to find a dealership with people you can trust. All we can do as a buyer is hope we don't get too screwed by the dealership which we all know dealerships do. The management at this dealership is not to be trusted and I think they need to take new management lessons on being honest and friendly and what customer service means to customers and to their own people. More

had great experiance . steve was honest every step of had great experiance . steve was honest every step of sales did evry thing to get good price for me .no pushing for sale . I am happy with my purcha had great experiance . steve was honest every step of sales did evry thing to get good price for me .no pushing for sale . I am happy with my purchase .will recomend my friend to your dealership. john baigi More

We drove 4 hours to get to Rusty Wallis after finding our new Golf on AutoTrader. Before traveling that far, I called and talked to Mario to make sure they still had the car we were looking at AND to confir new Golf on AutoTrader. Before traveling that far, I called and talked to Mario to make sure they still had the car we were looking at AND to confirm how much money to bring, since my bank doesn't have a branch in Texas. Mario was great to work with. He quickly determined the total amount the car would cost me and stuck to that number once we were in Dallas. The transaction was hassle free. I particularly liked that we were not subjected to any high pressure sales tactics. Mario was very pleasant to work with. I wish all my car buying experiences were this satisfying. More

Buying at Rusty Wallis was a great experience from the sales man to the financing dept. If I had to buy another VW vehicle I would go back to Rusty Wallis without any hesitation just like I would recomend sales man to the financing dept. If I had to buy another VW vehicle I would go back to Rusty Wallis without any hesitation just like I would recomend it to all my friends and family. More