East Dallas Volkswagen

While my salesperson was amazing throughout the purchase of my vehicle, my experience with the service department has been extremely disappointing. I brought my vehicle in on August 5 after it shut off t of my vehicle, my experience with the service department has been extremely disappointing. I brought my vehicle in on August 5 after it shut off twice while I was driving, which is a serious safety concern. When I explained the issue to Lori in the service department, I felt that she was condescending and dismissive of my concerns. She had the salesperson inspect the vehicle the following day, and I was told that nothing was wrong. I explained to Lori that I knew something was not right with my vehicle, and she told me she would follow up with me—but she never did. What is even more frustrating is that my vehicle was sitting at the dealership since August 6 without being properly diagnosed, worked on, or addressed, and no one contacted me to provide an update, let me know what was happening, or even tell me that I needed to come pick up my vehicle. I called multiple times, left voicemails, and sent text messages to both Lori and the sales manager anyone who would help, but received no response. I eventually had to go to the dealership in person just to get an update. I was then told by the manager, Juan, that all they could do was perform an update and “hopefully it doesn’t happen again.” That response is extremely concerning to me, especially considering that my vehicle has already shut off twice while I was driving. This is not something I believe should be dismissed or treated as a situation where I should simply “hope it doesn’t happen again.” I purchased this vehicle expecting it to be safe and reliable, and I should not have to repeatedly chase the dealership for answers regarding a potentially serious safety issue. I am extremely dissatisfied with the lack of communication, urgency, professionalism, and customer service I have received from the service department. Unfortunately, based on this experience, I would not recommend this dealership to others. While my salesperson provided excellent customer service during the purchase, the way my concerns have been handled afterward has completely changed my perception of the dealership. More

Experience was very misleading, Manager was condescending, overall dealership was inconsiderate of time and schedule condescending, overall dealership was inconsiderate of time and schedule More

very horrible service car smell like cigrattes has been smoked in and my sales man told me i have to buy their warranty package and salesman took my copy of licence out to hi car some thing not right her smoked in and my sales man told me i have to buy their warranty package and salesman took my copy of licence out to hi car some thing not right here More

If you want an honest deal, this is your dealership to go to. Willy went over and above to help me get into the vehicle I wanted. go to. Willy went over and above to help me get into the vehicle I wanted. More

Very helpful mike made the car buying process simple. I will tell my family and friends about him. I will tell my family and friends about him. More

Fastest, easiest car purchase ever. Mike was super helpful and went out of his way to help me. Great experience! Mike was super helpful and went out of his way to help me. Great experience! More

Mike was helpful and courteous the entire time we were there. Actually, the entire team was really helpful and made it happen for us🙏 there. Actually, the entire team was really helpful and made it happen for us🙏 More

⭐️⭐️⭐️⭐️⭐️ Mike Holloway was absolutely amazing during my Volkswagen Tiguan purchase! From start to finish, he was professional, knowledgeable, patient, and truly listened to what I wanted. He made the en my Volkswagen Tiguan purchase! From start to finish, he was professional, knowledgeable, patient, and truly listened to what I wanted. He made the entire process smooth and stress-free, never pressured me, and answered every question I had with honesty and clarity. Mike went above and beyond to make sure I drove off in the perfect vehicle and felt confident in my decision. If you’re looking for a sales rep who genuinely cares and provides top-tier customer service, ask for Mike Holloway you won’t be disappointed! Highly recommend! 🚗✨ More

Very nice and quick 10/10 highly recommend Mike was friendly & understanding will definitely come back friendly & understanding will definitely come back More

The sales staff at this dealership were helpful when I purchased my car, but the service advisors and mechanics are among the worst in the DFW area. During the first service, my car did not meet the speci purchased my car, but the service advisors and mechanics are among the worst in the DFW area. During the first service, my car did not meet the specifications indicated by the dashboard message, which prompted a warning to check the oil level. The car has only 4,000 miles, and the service advisor informed me that it's normal for a car like this to use oil periodically, especially before reaching the oil change limit. Now, with 84,000 miles on the car, I've taken it in multiple times for the same issue. Each time, the service advisor has told me that it's not normal for the car to display this message after I've had the oil changed just 2,000 or 3,000 miles prior. Today, I took the car in for service again, and the advisor claimed that it's normal for a car to consume oil after 3,000 miles following an oil change, even though the car is supposed to have oil changes every 10,000 miles. I asked them to check the oil level and refill it if necessary, as well as change the transmission oil. Three hours later, I was informed that the vehicle needed another oil change. It seems that the staff lacks the necessary experience to provide good service, and the mechanics are not reliable either. On one occasion, I took the car in for an oil change, and they returned it to me with a leak from the oil plug. Although they fixed the issue, it happened again. I believe these people do not know what they're doing and have repeatedly made the same mistakes. From now on, I plan to find a different dealership that can properly service my vehicle. More