East Coast Toyota

it took three weeks to come to an agreement on the car. After signing the final papers and agreeing to everything I was asked to wait in the waiting area for over 3 minutes so they could get my car ready. After signing the final papers and agreeing to everything I was asked to wait in the waiting area for over 3 minutes so they could get my car ready. Guess what. The car wasn't even there. They apologized and said it might be in a few days (it was on its way). Three days later I picked it up but going through the final paperwork with the Finance Manager, he tried to get several hundred dollars more from me because "the salesman and Sales Manager made a mistake". If I had not left my deposit and signed the papers I would have walked out. On top of that he was condescending when I opted out of taking an extended warranty and kept questioning why on earth would I have taken it out on my trade-in-car but not this new one. If you value your patience, stay away. More

My husband and I were more than pleased with the service that we received at East Coast Toyota. We had contacted this dealership because we were so disappointed with the (lack of) service that we received that we received at East Coast Toyota. We had contacted this dealership because we were so disappointed with the (lack of) service that we received from another Toyota dealership in the area. As soon as we contacted East Coast Toyota, we were immediately put into contact with Alfredo Sierra. He listened to our needs and concerns, located a vehicle and within 15 minutes emailed us the specs and all necessary info on the vehicle that we were interested in. We were able to get an appointment for the next morning. Upon arriving at the dealership, we were pleasantly greeted and only had to wait for our sales consultant, Ray Hungria, because he was filling the gas tank of our new car. As soon as we met him, he was extremely helpful and thorough with everything (i.e.- test driving, description of the car, lease terms, etc). We were ultimately in and out of the dealership with our new car within 3 hrs...less than 24 hrs after we initially contacted East Coast Toyota. We've never had such great overall service with a dealership before. More

On Friday 4/30/10 me and my wife went to East Coast Toyota to buy RAV4 Limited (4430). We started to talked to Salesman Ramon. He mentioned that it was the last day of the month so they want to make d Toyota to buy RAV4 Limited (4430). We started to talked to Salesman Ramon. He mentioned that it was the last day of the month so they want to make deal. They wanted $29,000. we offered $28,000.They did not accept the price so we left. On Monday 05/03/2010 my wife called Ramon and offered $28,500.Ramon went and talked to Salesmanager Orlando. He came back said they have accepted the offer. On Tuesday 05/04/2010 we went to dealership to sign papers and put down deposit. Orlando was off that day so Mike came to us and said that price was only good until yesterday. Today"s price is $28,900. So we left. Few days later Ramon called and said he feels bad about the other day.He want"s to sale the car for $28,800 only if we don"t bury him when Toyota sends out Consumer Satisfaction Report. Other wise he would lose $700.00. I promised him not to do so. He asked me what I wanted to do.I told him I am coming down right now to sign the papers and put down the deposit. He said wait one minute.He put on hold. When he came back he said they want $28,999. These people are very crooks. Buyers beware. Bharat. More

MAUREEN MEAN NASTY CONTROLLER WHO HAS NO PEOLPE SKILLS.SHE LEFT NASTY MESSAGE ON MY MACHINE.I WOULD GO OUT OF MY WAY AND EVEN PAY MORE MONEY SOMEWHERE ELSE (EVEN THOUGH I DIDNT GET ANY DEAL)RATHER SKILLS.SHE LEFT NASTY MESSAGE ON MY MACHINE.I WOULD GO OUT OF MY WAY AND EVEN PAY MORE MONEY SOMEWHERE ELSE (EVEN THOUGH I DIDNT GET ANY DEAL)RATHER THAN BUY ANOTHER CAR FROM EAST COAST TOYOTA.HOW A DEALERSHIP CAN HAVE SUCH A PERSON ON STAFF IS HORRIBLE....**BEWARE** More

I had such a wonderful experience. At East Coast they are experienced, friendly, and very professional. After my excellent experience,my dad and will be going back in July to purchase a new vehicle for himse experienced, friendly, and very professional. After my excellent experience,my dad and will be going back in July to purchase a new vehicle for himself. East Coast is the best!!!!!!!!!!!!!!!!! More

I went to buy a RAV-4 in order to take advantage of 0% financing. The sales people were honest and very helpful. I agreed to a price and proceeded to sign a promise to buy. The sales people did not mentio financing. The sales people were honest and very helpful. I agreed to a price and proceeded to sign a promise to buy. The sales people did not mention that at the time I were to sign the financing documents, other charges would be added to the total cost. I am sure that sales people have been instructed not to mention the hidden charges that will follow. When I saw the Retail Installment Contract, where the price of the car, the sales tax and the hidden charges had been lumped together, I knew I was going to be fleeced. To make things worse I had agreed to buy an extended warranty contract and a 2 year service contract. When I questioned the financing person Frank why the price of the car, the sales tax and other charges had not been itemized separately, he changed the conversation by pointing out that the monthly payment without the extended warranty contract would be $378.88 and with the contract included would be only $393.50. I naively thought I was home free. Not so fast sucker. I went home and looked up at the hidden charges and found $567.00 more that I had bargained for. Documentary fee $300.00, window etching $177.00, and sales tax on the extendeed warranty contract $90. The price of the car, the window etching the vehicle sales tax and the $90.00 sales tax on the extended warranty contract were lumped together. The $300 documentary fee was itemized but was never disclosed in advance. The $299.00 and $8.00 for motor vehicle fees were properly itemized and I was aware of them by previous experience so I am not complaining about them. The other $567.00 were never disclosed and about them I have a big problem. I went to deal decently and honestly with a seller and was deceived. I have yet to find a car dealer that will conduct business in good faith and East Coast Toyota did not change my mindset. I refuse to blame the sales people as they were knowledgeable, helpful, and extremely courteous. I put the blame squarely on the dealership for using those tricks to take advantage of their customers. I will never buy again from East Coast Toyota or any other dealership. I will use a professional buyer to buy from unscropulous sellers. More

My experience at East Coast Toyota was a very positive one. My sales person, Jorge, was very thorough. He answered all my questions, concerns and did not rush any aspect of the sale. I felt informed and i one. My sales person, Jorge, was very thorough. He answered all my questions, concerns and did not rush any aspect of the sale. I felt informed and in control of the decision I was making. Everyone was very friendly and eager to work with me. I would, and have, recommended this dealership to other people. More

I am very pleased with East Coast Totoya. This is my second vehicle I have purchases at East Coast Totoya. Carlos had sold me my first vehicle and I was very happy when I left the dealer, the price was second vehicle I have purchases at East Coast Totoya. Carlos had sold me my first vehicle and I was very happy when I left the dealer, the price was great and the customer service that was given to me was wonderful. I live in Brooklyn and I have been to other toyota dealers but wasn't given the same treatment like East Coast Totoya. I would rather drive to New Jersey and be very satisfy with my decision. I couldn't see my self going to purchase my second vehicle at any other dealer. I decided to go back to East Coast Toyota for a trade in. Carlos was the sale man I wanted to help me on my second vehicle being that he was very kind and helpful and made you feel comfortable, I knew Carlos would help me pick the right vehicle for me. I am very happy with my new car and the treatment I received from my sales man and East Coast Totoya was great. I couldn't see myself purchasing a new vechile any where else but East Coast Totoya. I recommended anyone that wants to buy a Totoya and have questions on purchasing should go to at East Coast Totoya. More

I feel that East Coast Toyota employes were very knowing and professional with helping me purchase and work out a good deal for leasing a new Camry. The staff was very genuine and the service was very fast, and professional with helping me purchase and work out a good deal for leasing a new Camry. The staff was very genuine and the service was very fast, I would recommend this dealership to anyone who is looking to buy a new or used Toyota. More

Best experience at a car dealership ever! I worked with Ali Fisher who was extremely helpful and knowledgeable. The service at this dealership was quick and better than any other dealership I have been to. Ali Fisher who was extremely helpful and knowledgeable. The service at this dealership was quick and better than any other dealership I have been to. I am very satisfied with the purchase of my new Camry and would strongly encourage others to visit this dealership when purching their next car. More