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East Charlotte Nissan
Charlotte, NC
563 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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563 Reviews of East Charlotte Nissan
July 02, 2026
I am writing this review to warn anyone considering purchasing a vehicle from East Charlotte Nissan. This was, without question, the worst dealership experience I have had in over 20 years of buying ca purchasing a vehicle from East Charlotte Nissan. This was, without question, the worst dealership experience I have had in over 20 years of buying cars. I purchased a vehicle from out of state, and the entire process—from start to finish—was unprofessional and unethical. The sales team was difficult to work with, unresponsive, and seemed more interested in closing a deal than providing any level of customer service. Questions went unanswered, communication was poor, and I constantly felt like I was being brushed aside. The finance department was equally disappointing. I am currently trying to cancel a service contract that I no longer need, and it has been nearly impossible to get anyone from the finance team to return my calls or assist me. For a department that handles thousands of dollars in contracts, the lack of follow-through is shocking and, frankly, irresponsible. As someone who has purchased many vehicles over the years, I can honestly say this was my worst experience by far. The combination of poor communication, lack of transparency, and complete disregard for customer service after the sale is unacceptable. My advice to anyone reading this: Do not do business with East Charlotte Nissan. Whether you're local or buying from out of state like I did, save yourself the headache and take your business elsewhere. There are plenty of honest dealerships that will treat you with the respect you deserve. More
by Sean Gifts
Employees Worked With
LAMAR PACK, Ines Rodriguez
June 22, 2026
Unbelievable. Absolutely unbelievable. *If anyone wants to contact me; I am: James at the Arizona State University email system Their commitment to arrogant and de Absolutely unbelievable. *If anyone wants to contact me; I am: James at the Arizona State University email system Their commitment to arrogant and defensive ignorance is breathtaking. Your entire life one hears stories and jokes about Used Car Sales people. According to Newsweek, respondents rated Car Sales persons second only to Lobbyist and Members of US Congress as the Least Respected occupations. Yet it knocked me back when I experienced a flock of such persons at East Charlotte Nissan. Quoting from YELP: Dishonest, Predatory, and Completely Unethical - Avoid East Charlotte Nissan My experience with East Charlotte Nissan was shockingly deceptive from start to finish. I purchased a 2024 Nissan Kicks on May 8, 2026, and what should have been a straightforward transaction quickly turned into one of the most unethical dealership encounters I've ever had. More
by james
Employees Worked With
Tyler Basenback. General Manager ONE STAR, Darrell Bacon, Ines Rodriguez
June 21, 2026
Put very simple words I would never visit this dealership again. They are dishonest and once you purchase a car, you become a nobody beware. If you’re in the market for a Nissan, try another dealer independe again. They are dishonest and once you purchase a car, you become a nobody beware. If you’re in the market for a Nissan, try another dealer independence. Nissan is a joke. More
by Ital23
Employees Worked With
Brian Gray
May 11, 2026
Dishonest, Predatory, and Completely Unethical – Avoid East Charlotte Nissan My experience with East Charlotte Nissan was shockingly deceptive from start to finish. I purchased a 2024 Nissan Kicks on May East Charlotte Nissan My experience with East Charlotte Nissan was shockingly deceptive from start to finish. I purchased a 2024 Nissan Kicks on May 8, 2026, and what should have been a straightforward transaction quickly turned into one of the most unethical dealership encounters I’ve ever had. To begin with, the salesperson verbally promised me a “3‑day, 300‑mile return policy” to pressure me into signing. This policy does not exist. I relied on that promise when agreeing to the purchase, only to find out afterwards that it was completely fabricated. That alone is unacceptable. But it gets worse. Shortly after the purchase, I experienced a sudden change in my employment status that directly affected my ability to qualify for the financing. I immediately notified both the lender and the dealership. Instead of acting responsibly under a conditional delivery agreement, East Charlotte Nissan rushed to process and fund the loan within just 3 hours of the next business day—despite being told the financial information was no longer accurate. It’s hard to interpret that as anything other than a deliberate attempt to avoid having to unwind the transaction. I wanted to return the vehicle in perfect condition with all keys and documents, and requested that the deal be voided. Rather than handling the situation professionally, the dealership made the process unnecessarily difficult and dismissive. Between the false return-policy promise, the high-pressure tactics, the intentional rush to force a loan through, and the attempt to charge me lot fees just to return the car, East Charlotte Nissan has shown a complete disregard for honesty, ethics, and basic consumer protection. I am now filing formal complaints with the North Carolina Attorney General’s Consumer Protection Division, the DMV Dealer Licensing Board, and Nissan North America. If you value transparency, integrity, or even the bare minimum of ethical behavior, do not buy from East Charlotte Nissan. There are plenty of dealerships in Charlotte that don’t rely on deception and predatory tactics to make a sale. More
by alpa_kalra2000
Employees Worked With
Alex
October 02, 2025
Great customer service and I appreciate the professionalism throughout my time at this location. My salesman was an amazing and knowledgeable the informations dealing with the sale of the vehic professionalism throughout my time at this location. My salesman was an amazing and knowledgeable the informations dealing with the sale of the vehicle. Thank you all for the patience. More
by robertleggett1962
Employees Worked With
Von Boyd
