East Charlotte Nissan

My wife and I purchased a new Armada on June 15th. Everything seemed to be fine. We traded in a 2008 Nissan Quest which had a lien with Nissan Motor Finance. Fast forward a month to today, July 15th. Everything seemed to be fine. We traded in a 2008 Nissan Quest which had a lien with Nissan Motor Finance. Fast forward a month to today, July 15th. For some reason, I decided to check and see if they had paid off our trade in. Come to find out, they had not and we were now late on a month's payment. So now we have to make 2 car payments this month. This is RIDICULOUS! Absolutely ridiculous. There should be some sort of law about how long they have to pay off someone's trade in. I couldn't be more angry and pissed off. More

I went there to get information to trade in my truck for a Nissan Cube. I owe a little over $13000 on the Nissan Frontier, Kelley BB value is around $15,500-$16,000 for excellent condition. They offered me a Nissan Cube. I owe a little over $13000 on the Nissan Frontier, Kelley BB value is around $15,500-$16,000 for excellent condition. They offered me $14,500 for it and acted like they were giving me "extra" on it when they are really trying to pocket my equity. The Cube I was looking for was the base model, MSRP $14,500 or so. My sales person Tom Robinson is personable and very professional. I liked working with Tom. The problem comes with the manager and finance people. They are very slick and talked to me as if I was stupid. I owe three more years at $411 a month. The only Cube they had on the lot is a 2010 with 1500 miles on it with apparently no more in site because of the "tsunami". In dealer talk it is "new because it's never been titled". I know these are made in Japan, so I won't question that, but come on. There was no price information on the window of the "new" Cube. I could not get a price until they finally had a purchase order filled out for me to show my bank. Every time I asked it was "don't worry about it, we'll give you a great deal". The price was $21,990 with a "discount" of $1000. My credit is maxed out for personal reasons, but with an honest dealer I should have been able to sell the truck, take my OWN equity of between $1000-$15000 and get into a new Cube. Because I was dealing with these guys they were trying to convince me that $390 over 72 months!!! is still a good deal for me. The first question from them is "how much in payments do you want to make monthly". Once they get that figure, forget about the price of the car, you have already lost because they want to put you in a car that you pay for 5 or 6 years at that price. If you are looking at a $26,000 or $28,000 vehicle, fine, if you are looking at something in the teens, you are being ripped off. It also infuriates them if you enter their own numbers on your calculator while they are talking. They want you to look at a handwritten sheet that they doodle on and make boxes with numbers in it designed to rip you off. Get your own financing before going in. I have a Capital One blank check that I will use elsewhere because I wasted two visits with East and could not get treated honestly. I have Scorewatch and noticed they pulled my credit report multiple times. Don't give them your social security number if you are not going to finance with them. More

cannot reach anyone, service reps very rude... I had to make calls on three diferent days to talk to the manager and I was told the service manager is out till 10 days.... POOR SERVICE..... Buyer beware make calls on three diferent days to talk to the manager and I was told the service manager is out till 10 days.... POOR SERVICE..... Buyer beware More

I bought my Nissan last year and was pretty pleased with it. However, I came in this year to just look around at a newer model and was addressed by Mr. Tom Robinson. He was very professional and patient w it. However, I came in this year to just look around at a newer model and was addressed by Mr. Tom Robinson. He was very professional and patient with me. I was ecstatic when he was able to deliver me a new car, which had a way better price, interest rate and warranty than before. I'm so happy with my new car and will certainly see Mr. Robinson again when I’m ready to upgrade. His customer service ROCKS! More

I just came across this website and had to document my terrible experience I had at East Charlotte Nissan last summer when looking for a Maxima. The sales staff used bullying techniques and were very unpr terrible experience I had at East Charlotte Nissan last summer when looking for a Maxima. The sales staff used bullying techniques and were very unprofessional. The sales staff then continued to call my cell phone for months after I made it very clear I had already found a vehicle and did not want them to call anymore. Do you yourself a favor and stay away!!!! More

I recently purchased a 2011 Nissian Altima and I couldn't be happier with my brand new car! I had never had a brand new car before and my sales consultant Tom Robinson really made my experience well worth t be happier with my brand new car! I had never had a brand new car before and my sales consultant Tom Robinson really made my experience well worth the wait! He showed me the true joy of car buying! From the moment I worked into the showroom to the moment I drove off in my brand new car he was there with me every step of the way. While there I even got a chance to work with the sales manager Tony Reid and they showed me what an awesome TEAM they are at East Charlotte Nissian. I will definitely be making my next purchase here and hope that I can continue working with such GREAT guys!!! More

I recently bought a new Nissan Murano from East Charlotte Nissan and I have to say that Tom Robinson is a fantastic sales professional. Tom was very patient while I was undecided about either purchsing a Mu Nissan and I have to say that Tom Robinson is a fantastic sales professional. Tom was very patient while I was undecided about either purchsing a Murano or the Rouge. He was patient and took me out on several test drives of the same car at my request. He was also great during the long negotiation process and end the end I was offered a great deal. Once the purchase was made Tom called the next day to make sure that I was enjoying my new truck and when I came back in to add some extras to my truck Tom made sure to know what was going on and that things were done right. Very personal and professional service. I would advise everyone to work with Tom Robinson at East Charlotte Nissan if you want trustworthy professional service. More

I was treated as if I mattered to the salesman, Tom Robinson, and Jeannine in the service dept. and the man in the finance dept. All of them made it an easy experience to purchase a new car and get out Robinson, and Jeannine in the service dept. and the man in the finance dept. All of them made it an easy experience to purchase a new car and get out of my lease (on an '08 Altima) early without penalties. I got the car I fell for in the showroom at a price I could afford without feeling as if I were run over and ripped off. Overall, it was a good experience. More

I turned in a lease vehicle (which was over the limit on mileage), purchased a new car - was told by the sales rep that Nissan would more than likely "wash" the excess mileage charge, but the ball was in my mileage), purchased a new car - was told by the sales rep that Nissan would more than likely "wash" the excess mileage charge, but the ball was in my court and I had the upper hand - since i was purchasing a new car. he stated that I would be contacted by Nissan to negotiate - the only contact I got from Nissan was a bill for the excess mileage and then phone calls from a collection agency a month later. I sent the general Manager (Geoff Secora) numerous e-mails - he has ignored all of them with the exception of the first one i sent to him - he stated he would see what he could do and get back with me - no response from him since June and I have sent him countless e-mails since then. The lady at the collection agency told me that normally dealerships "forgive" the excess mileage charge and she couldn't understand why this dealership was being so hard to deal with. I feel that I was misled by the sales rep and I am most angry because I have been ignored since the transaction took place in May, 2010. It's like they've made their money on the deal -the customer doesn't matter anymore. More

Great expierence easy to deal with when I bought my new Pathfinder. Did not have what I wanted in stock and went the extra mile to get the car for me. No run around or hassle. I would and will buy again Pathfinder. Did not have what I wanted in stock and went the extra mile to get the car for me. No run around or hassle. I would and will buy again from this store. Thanks for all of your help and I will send you many customers! More