Earnhardt Toyota

Everything was great Everything was exceptional Steven is very helpful and gives a great service, just the ladies that answer the phones to make your appointment or the p Everything was exceptional Steven is very helpful and gives a great service, just the ladies that answer the phones to make your appointment or the payment at the end of the service are rude and I been there like 4 times and always is the same. More

Service Vanessa made our service experience totally enjoyable. Will definitely keep going to Earnhardt’s service center again. Vehicle not only fixed but they Vanessa made our service experience totally enjoyable. Will definitely keep going to Earnhardt’s service center again. Vehicle not only fixed but they washed my truck too, it just makes driving my truck more enjoyable. More

unethical sales practices Today my son and I went into this dealership to look at it 2006 Ford F150 that at 80,000 miles on it for sale for $9,900. We found a salesperson that Today my son and I went into this dealership to look at it 2006 Ford F150 that at 80,000 miles on it for sale for $9,900. We found a salesperson that it told us after checking that this vehicle was still for sale. So they pulled it around for us to look at we spent time going through the truck it did have some interior damage to it was to be expected for a truck that's 12 years old. We like the truck and we told the person that we were interested in purchasing it but wanted to take it for a test drive first so Jake the sales person went in and got the keys and we went and took it for a test drive. But prior to leaving on the test drive another couple came out with the intentions of looking at the vehicle and since we were already in the process of talking with someone about it they stood off to the side and waited. When we got back from the test drive we told Jake that we were again interested in purchasing this truck and wanted to go inside and negotiate with them. They came out told us what the best price that they would sell the vehicle for and we asked him if we could talk to a sales manager to negotiate because of the Interior damage of the truck. It came back they took down our information my son's pre-approval paperwork and during the time that we were negotiating we had been told by a another salesperson that they sold the truck to the couple that was standing there waiting for us to get done with our test drive. A first told us that the person that come in and put down a $500 deposit prior to us showing up and they did not know it. But then after being frustrated that they did this I talk to the sales manager who then told me that that was not the case that the person decided to purchase the truck for cash for the listed price during while we were in negotiations with them for us to purchase it. So they not only lied to us about what happened for the sale to the other person but then asked us if we'd be interested in buying another vehicle from them. So they were already in negotiations with us and because they felt but they were not going to get their full asking price for the vehicle and the other person that was there to look at the vehicle paid the full price and in cash they sold it to them instead. We had no option to decline their counter-offer or make an offer during this time so they did not know what we were going to want to pay for this vehicle. Earnhardt's is always known for being shady and performing below Standard customer service but this takes the cake. I would never recommend anyone purchase a vehicle from Earnhardt Toyota unless they want to get the shaft or lie to. The funny part is as they were totally okay with what they had done. I find it all so amazing that they actually thought that we would purchase something different from them after they treated us in this fashion. Funny huh. I will never visit another Earnhardt Dealership in his Valley ever again and I recommend that no one else does either. Why should a business be allowed to sell cars to someone and treat customers in this way and make millions of dollars every year by doing so. I am going to post a review on every site that I possibly can including the Better Business Bureau. Today 2-4-2019 I have filed a complaint with the BBB. I will post the results once they contact me More

Courteous service visit I'm not a regular customer of Earnhardt Toyota, because most of the year I live away from Mesa, AZ. However, on two occasions I've needed regular mai I'm not a regular customer of Earnhardt Toyota, because most of the year I live away from Mesa, AZ. However, on two occasions I've needed regular maintenance service while temporarily in Mesa, and in both instances, I received very courteous and prompt service. On the most recent occasion, Devon was my assigned Service Tech, and he was very helpful. More

Very professional Willing to go above and beyond showroom was nice and clean as were bathrooms the inventory was amazing and all the staff were very friendly Willing to go above and beyond showroom was nice and clean as were bathrooms the inventory was amazing and all the staff were very friendly More

Excellant Car Buying Experience I started my search for a new Camry on the internet and found the Earnhardt website with an attractive Camry lease offer. I emailed for details and F I started my search for a new Camry on the internet and found the Earnhardt website with an attractive Camry lease offer. I emailed for details and Fred promptly responded. I believed Fred's sincerity when explaining the offer details and traveled to Phoenix. Only a couple hours in the dealership and I was on my way back with the new Camry! More

Quick and easy Always pleasant, great service. Give customers plenty of opportunity to add more items to repair or look at. Sometimes coupons are offered as well and Always pleasant, great service. Give customers plenty of opportunity to add more items to repair or look at. Sometimes coupons are offered as well and they let you know before service begins. More

Five month service Very pleasant experience . Looking forward to next visit.Had a chip in windshield and it was repaired as well at no charge to me. They called the insu Very pleasant experience . Looking forward to next visit.Had a chip in windshield and it was repaired as well at no charge to me. They called the insurance co and made all arrangements. More

Worst sales interaction in 30 yrs Chris Beverley is rude, condescending, almost hostile, does not listen and is disrespectful (I am using nice words and being polite online). Why you m Chris Beverley is rude, condescending, almost hostile, does not listen and is disrespectful (I am using nice words and being polite online). Why you may ask? Because I wanted a model they didn’t currently have. How did this person get and keep a job as a representative of this dealership? Who tries to sell down a trim level just to make a sale? Wow! That’s pretty much all I can say...just...Wow! More

excellcent service and people They care about the customer and the people they have are very knowledgeable and committed to the dealership to make sure you as a customer are verysa They care about the customer and the people they have are very knowledgeable and committed to the dealership to make sure you as a customer are verysatisfied with the end result. More