Earnhardt Cadillac

My service manager was Mario and he always does a great job taking care of me. job taking care of me. More

Our sales rep Omar has been wonderful to work with . His approach on such a big purchase is appreciated. His approach on such a big purchase is appreciated. More

Very satisfied with this service center and have been working with them for 10 years. working with them for 10 years. More

I rarely leave negative reviews, but after buying a roughly $135,000 Escalade from Earnhardt Cadillac, this experience deserves to be documented. Credit where it’s due: Scott in service/paint was ex roughly $135,000 Escalade from Earnhardt Cadillac, this experience deserves to be documented. Credit where it’s due: Scott in service/paint was excellent, Tobey in sales was helpful, and Sara in finance was great. Unfortunately, management was a completely different experience. After numerous defects on my first new Escalade, it was replaced. The replacement then had additional paint issues and scratches that appeared after dealership work. Cadillac Corporate ultimately stepped in, took my concerns seriously, and provided accommodations. Sales Manager Kevin Kish was dismissive and arrogant. His solution was essentially to unwind the deal, reimburse my clear bra/tint, give me my trade-in back, and tell me to go elsewhere. Even worse, despite repeatedly asking to speak with GM Kenny Clayton and never having a substantive conversation with him, I later received a voicemail stating Kenny had directed the dealership to no longer welcome me for service. This was after Cadillac Corporate resolved the dispute and helped arrange my service appointment. I’ve owned Bentleys, Lamborghinis, Range Rovers, Ford trucks, etc., and have never experienced management like this. Cadillac Corporate handled the situation professionally. Kenny Clayton and Kevin Kish did not. I’ll be making the Earnhardt family aware as well. Everything above is documented, including the voicemail. More

I had an excellent experience with Anthony Herrmann buying my Platinum Sport Escalade. I got detailed instructions on how to operate the information center prior to leaving, and quick response to any buying my Platinum Sport Escalade. I got detailed instructions on how to operate the information center prior to leaving, and quick response to any questions! Would recommend him. More

David Rindone is a great asset to the Earnhardt family & is very a knowledgeable salesman. He covered all of my concerns & made the entire process very easy! Sara in finance is also a great asset to the Ea is very a knowledgeable salesman. He covered all of my concerns & made the entire process very easy! Sara in finance is also a great asset to the Earnhardt family & made the financing process very easy. I would highly recommend the Earnhardt group to my friends & will probably purchase another new Cadillac from them. More

Tim, my service advisor is always a pleasure to work with. He responds to my text messages right away. Although under construction, they make it extremely comfortable and easy to do business with. with. He responds to my text messages right away. Although under construction, they make it extremely comfortable and easy to do business with. More

Overall good job but did not get all of the work completed the shop seemed put off having to deal with an older vehicle completed the shop seemed put off having to deal with an older vehicle More

Great Cadillac service! ! Tim Hodder is super to work with and is very knowledgeable regarding the brand, ! Tim Hodder is super to work with and is very knowledgeable regarding the brand, More

Excellent as always and will always return for service and buying or leasing another vehicle and buying or leasing another vehicle More