ELCO Chevrolet Cadillac Inc

great customer service larmarr powell was a pleasure. He went above and beyond to make sure i got everything i needed and wanted. He was willing to answer every question i h larmarr powell was a pleasure. He went above and beyond to make sure i got everything i needed and wanted. He was willing to answer every question i had and if and when I need another car I will contact him. More

terrible place or no trust My father just bought a truck from here. My dad worked his whole life and his goal was when he retired buy a brand new truck. He has bought one at lea My father just bought a truck from here. My dad worked his whole life and his goal was when he retired buy a brand new truck. He has bought one at least one every other year or every year since his retirement from Chevrolet. he treats his truck like there is his baby's clean them wash them never have a scratch nothing. He went over To buy a brand new truck from this place but they talked him into buying a used truck. without my dad knowing they did not disclose that the truck was already wrecked. my father 65 years old so when I went over to his house and next day I noticed that it was wrecked the you got next day when I came over my father is 66 years old. He was devastated Wasn't angry cause he thought that they would take care of him .the truck he traded in was perfectly beautiful truck. He tried to return the truck the following day but no luck there anything basically saying that he was screwed. After buying 9 brand new Chevrolet pickup trucks in the last 12 years you think Chevrolet could do something to help him out. I would not in no way do any kind of business With this place. I wouldn't recommend anybody going there is received nothing but bad service and mislead from the start More

nightmare! I came in to purchase a vehicle I saw online. It was a used 2015 Silverado. I had an appointment with Rob Kern. He was running behind so another sa I came in to purchase a vehicle I saw online. It was a used 2015 Silverado. I had an appointment with Rob Kern. He was running behind so another salesman, Jason Holley helped me. Jason showed me the truck really fast. I took it for a drive and everything seemed great. I told Jason that I wanted $29,000 for my current vehicle in order for the deal to be feasible for me. The new truck would be $38,800. When I went in to meet with the finance person Jim Sells is when it turned into a nightmare. I told Jim several times that I needed $29,000 for my vehicle on a trade in. Jim told me not to worry that I would get it. I told him I was leaving for Florida the next day and wanted to make sure the paperwork was correct. Jim told me to just sign the documents and we will get it "squared away" when I got back from Florida. So I signed the papers reluctantly with the understanding that the numbers would be to my approval when I returned from Florida. Jason went over the truck with me while it was dark outside. He was very quick and did not even explain how the Navigation worked. The following day I left for Florida and drove a rental car. I left my truck at my house, parked inside the garage. While I was gone my son looked at my truck and noticed some body damage under the cab on the passenger side of the vehicle. He told me that there was a big dent and a scratch approximately 10 inches long. I had my son take it to the local body shop to get an estimate. Upon returning from Florida I received the estimate from the local body shop and it came to approximately $4500. There was also hail damage on the cab that could not be repaired. The following week I took the truck back to Elco to seek compensation for the damage. Jason came back after conferring with the manager John Durham and said that John asked how does he know that I did not cause the damage. I was very upset. The truck was only driven from the dealership to my garage. There were signs of rust where the dent is. I told John repeatedly that if he would just give me my truck back I would be on my way. John refused repeatedly and rejected my request to have Elco fix the vehicle. That night I was looking through the truck and found In the glove box I an old service ticket with the previous owner of the vehicle name on it. I contacted him and he confirmed that the damage was on the truck was there when he traded it in. During this time I began to review my paperwork and realized Jim put a warranty in my deal and did not tell me. He quoted me payments with the warranty included. I assumed the payment was with the taxes included. I live in Illinois where you have to collect taxes in every new car purchase. I soon realized that Jim never collected sales taxes upon delivery. I then returned to the dealership with my attorney present. This time I spoke with Cort Howard and he told me that the owner Mark Hadfield would just "unwind" the transaction and I could buy a new truck using my original truck as the trade in. The only issue was at this point was the rebates were $3000 less that the previous month. If they would have let me out of the deal when I originally asked to I would have had the full rebates which would have totaled $6000. I went home that day to think about it and when I returned two days later, I returned, without my attorney. This time Cort said that Mark is not going to let me out of my previous deal and we will just use the truck I currently have with the body damage as a trade in. Well 5 weeks prior I paid $38,800 for the truck. Cort said he would give me $34,000 for it. What a rip off. I am at a loss. Now I have had to come up with $4000 out of my pocket for taxes, and ended up owing $49,000 for a truck I paid $38,800 for. How the heck does that happen? After repeated phone calls to Mark Hadfield I have yet to receive a return phone call. Ken Myers Collinsville, IL More

Salesman Eric DeBruin is excellent at Elco I'm a car guy. I build cars and I build aircraft and i consider myself very knowledgeable about mechanical things. I have bought two vehicles from Eri I'm a car guy. I build cars and I build aircraft and i consider myself very knowledgeable about mechanical things. I have bought two vehicles from Eric DeBruin at Elco Chevrolet and both experiences were excellent. The first vehicle was in 2010 Silverado. This was a great truck and great experience. The second time, I went back to Eric because he is very knowledgeable and worked with us to get the best price. The second vehicle was a Cadillac Escalade. We were originally looking for a Tahoe and Eric showed us the Cadillac. He showed us the differences between the two and amazingly the Cadillac was cheaper. I appreciate Eric's extensive knowledge about the products he sells and he is up to speed and up to date on almost all service bulletins. Eric knew the answers to my very technical questions without having to look them up or ask for assistance. The reason I went with a used vehicle from Eric was because I knew that some new designs have issues. Eric was extremely knowledgeable and knew of the same issues. I appreciate that Eric is a car guy, a veteran, and NDT certified (which means non-destructive testing). I consider him a new friend. I typically do not like buying from dealers nor do I like salesman, but Eric has convinced me otherwise. If you choose to look at vehicles at Elco ask for Eric De Bruin and tell him that Matt with the Cadillac sent you. As far as customer service goes Eric has went above and beyond. There were no issues with the Silverado. The Cadillac Escalade needed some work after we purchased it. Also there were some number issues on our paperwork. Eric took care of both of these issues after the fact. I have not worked with any sales agents that have fixed a problem when they didnt have to do so. I recommend Elco Chevrolet to all my friends and feel strongly enough to write about it here. More

Great Sales Experience Lamarr was such a pleasure to work with. From the beginning he made me feel comfortable. Any questions that I had he always had an answer to. Would Lamarr was such a pleasure to work with. From the beginning he made me feel comfortable. Any questions that I had he always had an answer to. Would even follow up with a text or phone call to see if I had any other questions or concerns. Was easy to talk to and get along with. I didn't feel any pressure at all. I would definitely recommend this dealership and Lamarr to anyone. More

Straightforward, Friendly Car Buying Experience We bought a gorgeous 2015 BMW from Jason and couldn't have had a better experience with him from beginning to end. You can immediately tell that he is We bought a gorgeous 2015 BMW from Jason and couldn't have had a better experience with him from beginning to end. You can immediately tell that he is excellent at his job - with just the right personable touch and tactfulness to know when we needed time to discuss things on our own. Once he sensed our interest he immediately came back to us with the best possible offer - one that we honestly couldn't pass up. He did not pressure us, and we never felt like anything was being left off the table. His customer service style is laid-back and professional. Jason let us take all the time we needed to make our decision, even running the car through the wash and pulling it into the service garage so we could fully inspect it under bright lights. Our brother and sister-in-law purchased an SUV from him several months ago and had a similarly positive experience. We highly recommend going to him for the best car buying experience! More

Reason people fear the new car buying experience.. Test drove a 2015 Silverado followed by the typical "what can we do to get you in this vehicle tonight" high pressure sales pitch where they ask you s Test drove a 2015 Silverado followed by the typical "what can we do to get you in this vehicle tonight" high pressure sales pitch where they ask you seven different ways to Sunday what they can do to get your business this evening no matter how much you insist they can't. Their initial offer on my trade in was very low, as expected; but they also said part of the value was in a rebate offered by Chevy which was a bit disingenuous and not true at all as confirmed by the two other dealerships I visited afterwards. Luckily, like any good consumer, I visited multiple dealerships and after the second dealership I visited (Lou Fusz), Elco doubled their offer to comp the second dealership. When the third dealership came in even higher (almost 3x Elco's inital offer) they said they they were at their max which I can understand. No complaints on their customer service and the salesman was prompt in all follow-up inquiries. Overall I would say do your homework and shop around, because if you are looking for the best deal out there, they most likely aren't it; if your more focused on customer service and willing to pay a bit more, I would say check them out. Again, I would also emphasize, check out a few other dealerships in the area as customer service is very difficult to differentiate on in this market with so many dealerships in the area I literally went from one dealership to the other in the matter of 15 minutes. One final piece of advise, is do a bit of homework before hand and understand what the incentives are in case they try and pull a fast one like mine did, and based on others feedback seems to be a rampant occurrence at this dealership. Finally, never take a dealership's first offer, real negotiation doesn't even start until you walk out that door and the more information you are armed with the better price you will be able to negotiate down to. More

Jim mccormack My salesperson was Jim mccormack and he was fantastic. Jim has many awards in his office but now I know why. This experience was absolutely great. My salesperson was Jim mccormack and he was fantastic. Jim has many awards in his office but now I know why. This experience was absolutely great. Thanks so much. More

Awesome Experience Awesome dealership, awesome salesman, no hassle, upfront and honest. I love it and recommend if you are looking for a vehicle to go and see Jason and Awesome dealership, awesome salesman, no hassle, upfront and honest. I love it and recommend if you are looking for a vehicle to go and see Jason and tell him Angelia Gower sent you. Tell them you would like Brian as your finance guy. More

My first car I found the 2013 Ford Focus online and got in contact with Jason. I could tell he really did want what was best for me. Jason and Bryan both made sure I found the 2013 Ford Focus online and got in contact with Jason. I could tell he really did want what was best for me. Jason and Bryan both made sure I got the lowest rate possible and I am very appreciative for all they did for me. I would definitely recommend them. More