ELCO Chevrolet Cadillac Inc

Joe is a great salesman. He is knowledgeable about the vehicles and is willing to work around our schedules to make it convenient for the customer to purchase a car, which is important. He stayed late and vehicles and is willing to work around our schedules to make it convenient for the customer to purchase a car, which is important. He stayed late and came in early. Most importantly, though...he's a good guy who doesn't make you feel like you're in the middle of a purchasing scam. Everyone is in business to make a profit and we respect that. However, authenticity is a character trait you can't teach someone...you either have it or you don't. To be truly successful in sales and especially car sales, you need to be the sort of person that is genuine and truly likable. Joe is, and I'm not surprised he is the most reviewed on your staff. Twice, I had the opportunity to meet his boss (Bill, I believe?) who was always impeccably dressed and looked me right in the eye on both occasions. Also stayed late the first time we were there so that he could meet us personally and shake our hands, and Joe took the time to make sure that introduction happened. This may all have been because our initial contact through an internet search did not get as timely a response as we had anticipated. Nevertheless, that memory is long gone, as the customer service from the team at this new location (which is pristine and beautiful) is outstanding. The process of actually purchasing and necessary paperwork was a bit long. But buying a car is serious business and we understand that. Overall the attitude inside the dealership is very welcoming. Not only are you greeted with real smiles from real, live bodies when you walk inside or visit the service department, the relationship between the coworkers is friendly and genuine. That is another thing you can't teach, and is learned behavior given the experience of this group of employees in this particular environment. We have this in our office, and you don't find it too often. It comes from the top and is filtered down to the coworker level. I would venture to guess that owners and managers treat their coworkers in a manner in which they would like to be treated themselves. The trickle down effect at Elco is definitely evident at the client level. We know this, because our experience there and especially with Joe landed us in front of another one of your brochures and now we are seriously looking at purchasing an Escalade! Many thanks to you all for a terrific experience overall. We noticed, and are happy to share it. Michael and Elizabeth O'Keefe 2013 SRX Premium More

This is the second car we have bought from Roger Heffernan. We were VERY pleased with both experiences! He is very friendly, courteous, professional, and knowledgeable. He offers options we may be i Heffernan. We were VERY pleased with both experiences! He is very friendly, courteous, professional, and knowledgeable. He offers options we may be interested in without being "pushy", which we appreciate. He takes the time to listen to our needs and helps find just the right car for us. We definitely wanted to come back to Roger and Elco for this car, and will do so again in the future. We will recommend Roger and Elco to others. James Crowe helped us with all our paperwork. He was very friendly, efficient and knowledgable as well. He answered all our questions and explained all our options on warrantees, financing, etc. Very professional and easy to work with. We are very pleased with Elco, Roger and James! More

mark was very helpful in what I was looking for and I was satisfied with the vehicle I chose I love my new Silverado lt satisfied with the vehicle I chose I love my new Silverado lt More

I go to Elco Chevrolet for service work and this time decided to buy a car from them. The experience was great and everyone there was very professional and helpful. I would recommend this dealership when decided to buy a car from them. The experience was great and everyone there was very professional and helpful. I would recommend this dealership when deciding to buy a car. More

I was working with a deferent dealer ship. I was very unhappy with the sales suport at that dealer. Jeo and James was so much more professional and touck the time to address my issues one at a time,, unhappy with the sales suport at that dealer. Jeo and James was so much more professional and touck the time to address my issues one at a time,, This was a great experience. Great people at Elco Chevy... Edward M Cromer More

Mike Medlin was a pleasure to deal with. Mike listened to our needs and worked with us until we were satisfied. Mike went above and beyond, working on his day off to meet with us to purchase our new car. to our needs and worked with us until we were satisfied. Mike went above and beyond, working on his day off to meet with us to purchase our new car. We were so happy with Mike and Elco, that we went back a week later and purchased a pre-owned car for our 16 year old son. We would highly recommend working with Mike Medlin. From Mike to Cort Howard to all the sales people we can in contact with, everyone made us feel important and valued. More

Chris weaver handled a problem for my daughters newly bought used car. My daughter discovered a major issue with her cars heater coil after moving to Fl after just purchasing her car from Chris. Chris bought used car. My daughter discovered a major issue with her cars heater coil after moving to Fl after just purchasing her car from Chris. Chris and the Elco team took care of the $900 plus dollar cost to fix this issue. I can not say how pleased I was that we did not have to fight to get this issue resolved. When I look to buy my next car or have service work done I will now use Elco for my car service needs. Thank you ELCO. Mark Segelle More

Joe was very helpful, knowledgeable and thorough. simply put, the best new car buying experience that I ever had. I would recommend him to anyone. Sincerely, julius Krisanic put, the best new car buying experience that I ever had. I would recommend him to anyone. Sincerely, julius Krisanic More

Our experience with Joe was fantastic and the best car salesman that we have ever worked with. He was attentive, knowledgeable, friendly and funny..overall great character. He had prior engagements but salesman that we have ever worked with. He was attentive, knowledgeable, friendly and funny..overall great character. He had prior engagements but stayed with us through the whole process and we are very grateful for that. As for the dealership, the facility is very professional and sleek. The Manager, Bill, also supported us and very attentive. He did everything to make our experience great. Actually, everyone was friendly, talkative and congratulatory. More

Fast friendly service nice facility willing to make you feel at home great selection of cars we got a perfect blue chevy cruze equipped the way i wanted for less than most of the cars i was looking at else feel at home great selection of cars we got a perfect blue chevy cruze equipped the way i wanted for less than most of the cars i was looking at elsewhere More