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Duval Ford
Jacksonville, FL
1,737 Reviews
At Duval Ford, we're proud to have been a part of the greater Jacksonville community for more than 100 years. Since we're a family-owned and operated dealership, we understand the importance of establishing strong connections with our friends and neighbors throughout the area, and we believe it's essential that we do much more than just sell and service cars. That's why we raise money to support ALS research, and are honored for the opportunity to sponsor the Ronald McDonald House. As part of the Duval family of dealerships, including Duval Buys Cars, we're happy to be part of the Jacksonville community!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,737 reviews
October 26, 2020
The service department at Duval Ford is great. They deliver on their promises and are always on time. They take great care of my 2019 F250 and for that, have earned a customer for life. Daniel in the p deliver on their promises and are always on time. They take great care of my 2019 F250 and for that, have earned a customer for life. Daniel in the parts department is great too. He gave me great recommendations for a lift and wheels for my truck and could not be happier with their install. More
by EHJ
Employees Worked With
Daniel Harris.
October 24, 2020
What a great experience I had with Alton at Duval Ford. He was professional and made my purchase go so smoothly! I highly recommend Alton and Duval Ford. He was professional and made my purchase go so smoothly! I highly recommend Alton and Duval Ford. More
by Kskinner24
Employees Worked With
Alton
October 22, 2020
Only problem the charges. A new vehicle and my second service. Was asked if I had purchased the maintenance contract, didn’t know about this contact. Hate to see what the nest service will cost. service. Was asked if I had purchased the maintenance contract, didn’t know about this contact. Hate to see what the nest service will cost. More
by safawe
Employees Worked With
Frankie Bold
October 06, 2020
Just in for an oil change, tire rotation and usual checks. Easy to book appointment on line, easy check in, and service was done quickly. Nice facilities, open and clean. checks. Easy to book appointment on line, easy check in, and service was done quickly. Nice facilities, open and clean. More
by Jim M
Employees Worked With
Brittany McCoy
October 03, 2020
Excellent service from the service department. Expectations were fully met. They worked hard to make sure that I was happy and that all my needs had been met. Very patient and kind. Expectations were fully met. They worked hard to make sure that I was happy and that all my needs had been met. Very patient and kind. More
by Dap83
Employees Worked With
Other Employees :
I think her name was Brittney in Service. She was excellent. There was also 2 younger gentleman that was with her that was very helpful as well. I was trying to see where my key goes.
October 02, 2020
I like their straight up approach of negotiating price and trade-in. Their first offer was pretty much on target for where we needed to be. We did some fine tune tweaking on the deal, but we weren't far and trade-in. Their first offer was pretty much on target for where we needed to be. We did some fine tune tweaking on the deal, but we weren't far apart; unlike many dealers that try and use all kinds of sales tactics and it takes forever to find that "sweet" zone, if you ever do. A special shout out to Deszi Hobbs for making it happen. More
by eric.welling
October 01, 2020
Sean P always takes excellent care of my vehicles when I bring them in for service. Keeps me up to date with their progress and that’s all any customer can ask for. bring them in for service. Keeps me up to date with their progress and that’s all any customer can ask for. More
by Ajdavis19
Employees Worked With
Rafael Delgado
September 27, 2020
The whole experience was great. Worked with my schedule and communicated with me very well as to what was being done. Everything completed in a timely matter. and communicated with me very well as to what was being done. Everything completed in a timely matter. More
by Mike King
Employees Worked With
Sean Pimental
September 25, 2020
I have been to other dealerships in the past and recently and I will always come back to duval ford because they always know what I am looking for. The staff is great. and I will always come back to duval ford because they always know what I am looking for. The staff is great. More
by johnniej1730
Employees Worked With
Aldean and warren hart
