Duke Automotive

Stan Bell was great to work with. My husband bought his new Chevy truck through him and then we returned to get a family GMC Yukon. Stan is friendly, honest, and wonderful at covering all the bases. I wo new Chevy truck through him and then we returned to get a family GMC Yukon. Stan is friendly, honest, and wonderful at covering all the bases. I would highly recommend calling Stan Bell for your next vehicle. More

I would recommend Duke to my friends and family. Stan is great to work with and there are no pushy sales. I will be a repeat customer. great to work with and there are no pushy sales. I will be a repeat customer. More

On Monday evening July 8th I had a minor accident with my Cadillac SRX which resulted in a right flat tire and bent rim. I utilized onstar and received courteous and professional assistance from Cadillac Ro Cadillac SRX which resulted in a right flat tire and bent rim. I utilized onstar and received courteous and professional assistance from Cadillac Roadside Service. My vehicle was taken by tow service to Duke Automotive. My husband Jim went to to the dealership Tuesday am and talked with Rick in service regarding the car damage. It was determined that the right tire and rim would need to be replaced and would not be available until Friday am. Jim talked with Jerry Butler and he arranged for me to pick up a loaner car. I was greeted by Lydia and Jerry. Both listened as I share my story regarding the minor accident. Jerry insisted that I should have called him on Monday night so that he could have met me at the dealership and given me a loaner car. Lydia walked out with me to the car and made sure I had no questions before my departure. I have bought cars from Duke AUtomotive for over 30 years with salesman Jerry Butler. Jerry has always treated me like family and provided me with his contact #s including his cell #. Lydia & Jerry thanks for listening and your genuine care and concern. Christy Lynch More

Saw a used Chevy truck advertised in Autotrader and on the Duke website. Went to look at it on a Saturday and after some thought went back the following Monday. Talked to Al and had a vehicle appraised the Duke website. Went to look at it on a Saturday and after some thought went back the following Monday. Talked to Al and had a vehicle appraised by Ricky who gave me the lowest offer on my vehicle than anyone else. Was told that I could not take the vehicle for test drive until it went through the shop. Offered to buy the truck as-is or if they wanted to fix some of the issues that'd be fine, I was interested either way. Made an offer but was told that they would not make a deal until they ran it through the shop. Had a vehicle serviced on Tuesday and saw that the truck was in the shop up on a lift. Called Wednesday morning to let them know it'd be a straight up deal as I sold the vehicle I was considering trading in. Received a phone call from Al telling me someone had bought it the previous day. When questioned why someone else was able to buy it when I was had an offer on it, Al told me the person bought it "as-is". I reminded Al that I offered to buy it as-is. He apologized but that is no way to treat a customer. I thought we had a deal pending, there was no misunderstanding on my part. It's always possible that we might not have made a deal but I was at the table first. Under handed way to run a business. I'm a GM guy as there were 5 GM products in my driveway when I was looking to make this deal, now there's a Dodge truck in my driveway. Duke didn't just lose a used car sale, they lost that service business on that vehicle going forward and they also lost my business going forward. More

Regarding my Sales Consultant; Steve Fowler. During my initial walk-around on the DUKE parking lot he was very knowledgeable of the 2500HD Trucks and EXTREMELY approachable and professional. I'm 52 yrs initial walk-around on the DUKE parking lot he was very knowledgeable of the 2500HD Trucks and EXTREMELY approachable and professional. I'm 52 yrs old and he is the type of sales person that "I" feel comfortable with - NOT pushy, anxious, or annoying in any way. I had already been to seven other dealers (Dodge, Chevy, and Ford) in the Hampton Roads region. I liked the GMC Sierra Diesel and told Steve F. what my budget bottom line was. He helped me to find what would ultimately be my choice to purchase - but I wanted to ensure I wasn't making any mistakes, so I left to review consumer reports and make any other final looks at other trucks. The next day I returned with my wife and he accommodated us for a test-drive of the truck - then answered another hours-worth of our questions and I told him I'm still looking at ALL other trucks in the region. He respected that and told me he'd be in-touch in a couple days. He called me 2-days later and gave me a price for the GMC Truck that I test drove (first time that's happened for me without a 2-hour brow beating from sales managers). I came back to Duke Chev. again after seeing easily over 100 other trucks through the other dealers and for the first time, I let my Trade-in be Estimated. Then Steve F. did what I have never experienced in my 11 previous new car purchases... he took my price request to Ely Duke and Bruce Blythe, and they BETTERED my request by $1,700. They could have easily held up their price to my quoted bottom line, but they actually (as a team) bettered my bottom line, AND THEN when I told them my financing would be 1.99%, through my Credit Union, they found a financier at an even better rate of 1.49%. Even if it weren't for the price, I give Team (Duke) A++ for friendliness, general courtesy, and respect to their "potential" client to shop the market - and return if they so decide. Steve Fowler possesses the Sales Consultant skill that I personally require to conduct business when spending over 50K. There are so many choices out there and I feel that I got the best truck through the best salesman on the best team. I walked away after signing feeling GREAT, and not mentally beaten-up as in so many new vehicle purchases before. Compelled to write this through complete satisfaction - Anthony D. Bower More