Dublin Buick GMC Chevrolet Cadillac

Ivan and Christian were awesome Ivan and Christian made me feel like i found the right truck never making me feel pressured and showed they cared. Best dealership ever! Thanks for ev Ivan and Christian made me feel like i found the right truck never making me feel pressured and showed they cared. Best dealership ever! Thanks for everything More

JT is great! Purchased a new Sierra truck JT Answered my call and answered all my questions over the phone. He told me I could come in that day and look at the car we were interested in. He wa JT Answered my call and answered all my questions over the phone. He told me I could come in that day and look at the car we were interested in. He was so helpful and continues to be helpful even after the transaction. He was a delight to work with and would recommend him to anyone. More

Great experience Great & friendly service from John & Michael, no pressure at all & they answer all my questions, they make feel you are dealing with friends, you guys Great & friendly service from John & Michael, no pressure at all & they answer all my questions, they make feel you are dealing with friends, you guys are the best ! More

Good service First time visiting Dublin Infinite, good service met my expectations. I was using Steven creek Infinite services, It abruptly closed businesses on th First time visiting Dublin Infinite, good service met my expectations. I was using Steven creek Infinite services, It abruptly closed businesses on the end of August. More

Trusted and professional service from people that care. I purchased my vehicle from another Dealership, but I work in the Dublin Area so I elected to have my vehicle serviced by Dublin Cadillac. From the st I purchased my vehicle from another Dealership, but I work in the Dublin Area so I elected to have my vehicle serviced by Dublin Cadillac. From the start Mike Gress has provided friendly and professional service. I trust Mike to take good care of my vehicle and to deliver it back to when and as promised. All of the other people I've dealt with are friendly and care about making sure their customers are happy and satisfied.with the service they receive. More

Worst car service appointment I've ever had Service advisor rude, timeline not communicated nor met, service not done, technician supposedly unable to hear noise from back of car that people ins Service advisor rude, timeline not communicated nor met, service not done, technician supposedly unable to hear noise from back of car that people inside and out of car on the street can hear. I would like to speak to a regional manager. More

Excellent service and communication! Ivan did a great job working with me on my Trade and Purchase of my new Tesla. Ivan's Manager Christian was great to work with as well. The gentlemen Ivan did a great job working with me on my Trade and Purchase of my new Tesla. Ivan's Manager Christian was great to work with as well. The gentlemen in Finance (cant recall his name at the moment) was very organized and streamlined the entire purchase. More

Services charged but not dine 1) State mandated tire pressures not done - 6psi difference between tires. Noticed two hours later when service department had been closed. 2) Insid 1) State mandated tire pressures not done - 6psi difference between tires. Noticed two hours later when service department had been closed. 2) Inside not vacuumed. 3) Rubber of one windshield wiper “peeled” half way. It happened to rain on Wednesday (day after service.) Else, I would not have noticed it yet. 1) 2) 3) were all checked off “OK/green” on service report. 4) A comment buried at the last line of last paragraph in report regarding “something leaking!” Is this safe? Am I in danger driving this car? Why was I not contacted, while car was still in service, for potential remedy...! 5) Service manager was contacted the morning after the service (Wednesday.) I waited to write this review in my inbox. Here it is...as there is no responses to my message. More

Very professional, organized and friendly Very professional, courteous and organized. David in the service dept was excellent . He coordinated getting ne a rental car while my car was in for Very professional, courteous and organized. David in the service dept was excellent . He coordinated getting ne a rental car while my car was in for service More

Horrible Experience I arrived at my 11:00 am appointment promptly at 11:00 am to have my navigation/radio software re-flashed. I left at 4:30 pm. 5.5 hours for a process I arrived at my 11:00 am appointment promptly at 11:00 am to have my navigation/radio software re-flashed. I left at 4:30 pm. 5.5 hours for a process that should have been completed in under an hour! I had been sent to Dublin Chevrolet by the GM Customer Engagement Center but the Service Advisor did not seem to know how to proceed, and it did not help that the GM Customer Engagement Center Rep would not answer his telephone. Finally, at 1:30 pm I told the Service Advisor to complete the repair and that I would pay for it myself. The first re-flash failed because the module being used by the Tech was defective so after getting a new nodule the system was re-flashed for the second time. Finally, the process was complete and my vehicle was brought around. When I started it up to leave I noticed that there was no XM satellite radio symbol on the display and therefore no XM satellite radio. I told the Service Advisor who asked the Tech who responded that there was no XM satellite radio when I brought it in. I was really shocked by this response. They took it back in and the Tech came out and told me he missed checking the XM box when he set up the software. The Service Advisor brought the vehicle back out but then told me that the tire pressure sensor warning light was now on so back into the shop it went. They reset the sensor in each tire and finally, after 5.5 hours the vehicle was ready to go. Overall a horrible experience. Next time I will stay close to home and go to Winter Chevrolet. Having said this, the software problem I was having with the clock always being off by 4 hours on the navigation/radio screen appears to be fixed. A nice bonus is the screen now defaults to the radio screen rather than the navigation screen and the radio always goes to the last channel listened to instead of defaulting to an FM channel. More