Driveway Subaru of Moon Township

Non responsiveness During my last service experience if it wasn't for me calling the Service Department and asking for updates I would have not received any. I did not During my last service experience if it wasn't for me calling the Service Department and asking for updates I would have not received any. I did not receive any notification that they could not get the parts which delayed my car not being available to me for 4 work days and the weekend. Also, due to the above non responsiveness of the department and them knowing that I was picked up by the van and needed to be taken back to the Service Department, I was left with worrying about how I was going to get back after my work day. Phone was picked up by a very nice individual that had to make at least 4 attempts to get the service department to answer the phone. Yes they did provide me a rental car but only after I inquired. Then on Friday, I again gave them all day to provide me with an update and again with no response. I called at 4:45 p.m. and again the receptionist made several attempt to reach someone but this time with no one answering. I then called on Saturday. This was a total fiasco as the Service tech who answered said "it is not assigned to me and I don't know anything about it." This was unacceptable that time can not be taken to review another case to give an update. Finally on Monday, after a half of the day went by, I again reached out and was told they had an issue with ordering a part. Also, that my tires were wearing on the back. I had just had them (supposely) rotated the last time I had service and no one notice this? I also got my tires for this location and paid for a full alignment. This makes me question if the service I am paying for is getting done. With all of this inconvenience, I was not offered a discount in the expensive service that was preformed. They did rotate my tires at no fee, but with the car being up on the lift that was not too much of a hassle. By the way, the exhaust is still rattling. When I first started bring my car here and several service issues since, I dealt with Robert Campagna. He is a true professional with great follow up. All Service Employees should be trained in his professionalism. More

Expresss Service. This was a simple service of replacing a brake light but I was attended to promptly and professionally without an appointment. The staff was friendly This was a simple service of replacing a brake light but I was attended to promptly and professionally without an appointment. The staff was friendly and knowledgeable. More

Inspection Was told it would be 2 1/2 Hrs. to get the car inspected since they didn't have the stickers. They bent over backwards for me, offering a car to take Was told it would be 2 1/2 Hrs. to get the car inspected since they didn't have the stickers. They bent over backwards for me, offering a car to take to my work. I decided to stay and wait. It took about 2 hrs. and I was treated with kindness and respect. I have no complaints about your quality of service. More

Unbelievable customer service! I can't say enough about how happy I am with the service at Day Apollo Subaru and for the exceptional, personal, customer service Jim Pratte always pr I can't say enough about how happy I am with the service at Day Apollo Subaru and for the exceptional, personal, customer service Jim Pratte always provides my family. I own two Subaru Outbacks, at first I began coming to the Day Apollo service department out of convenience, the shuttle service made it easy to drop off my vehicles, but soon found that the friendly and honest staff provided excellent service at fair and competitive prices. Recently, I stopped in for a routine oil change and explained a problem I was having with one of my Outbacks, Jim recommended some additional testing and found I was in need of a repair that was still under warranty. Had it not been for his thoroughness and knowledge, I most likely would still be driving around with the defect. As long as I'm with Day Apollo, from routine maintenance, to parts and recalls, I know my family is in good hands and safe behind the wheel. More

Austin brazell I drove 3 hours to work with Austin and he was amazing. He worked with my credit and down payment and got me the exact car I wanted in the exact color I drove 3 hours to work with Austin and he was amazing. He worked with my credit and down payment and got me the exact car I wanted in the exact color. They were very easy to work with and I recommend this dealership to everyone. More

Great customer service. Wonderful staff and exceptional clean. Waiting area is better than a Starbucks. Cars are beautifully displayed and service area with express lane is a Wonderful staff and exceptional clean. Waiting area is better than a Starbucks. Cars are beautifully displayed and service area with express lane is awesome! Love the refereshments offered too and fresh fruit. More

New tires and inspection The service team at Day Apollo was great. They were in contact with me throughout each phase of my service and very helpful with any questions I had. The service team at Day Apollo was great. They were in contact with me throughout each phase of my service and very helpful with any questions I had. I will definitely use them again for additional servicing of my vehicle. More

service As always, the service of my 2015 Outback we flawless. I have been coming back for service since my 2011 outback This is the first time I have ever As always, the service of my 2015 Outback we flawless. I have been coming back for service since my 2011 outback This is the first time I have ever returned to where I purchased my car for service. Thank you Hank Beebe More

Great Advisor Roberto is honest and straightforward to deal with. It was always clear as to what was intended to completed and it was done in the promised timefra Roberto is honest and straightforward to deal with. It was always clear as to what was intended to completed and it was done in the promised timeframe More

Used Car Shopping Overall a fair deal without all the hassle of trying to sale you something you don't want or can't afford. The salesman Bryan Bonham listened and foll Overall a fair deal without all the hassle of trying to sale you something you don't want or can't afford. The salesman Bryan Bonham listened and followed through. More