Doxon Toyota of Auburn

Hippies oil change Stupid hippie service. what is the use of an appointment if you will wait for 3 hours or more for just oil change. And doesn't know how to reset main Stupid hippie service. what is the use of an appointment if you will wait for 3 hours or more for just oil change. And doesn't know how to reset maintenance light. More

Good service. I have had all my service work done at Doxon on my 2010 Prius since I bought it new in August 2009. The quality of work has been consistently good. I have had all my service work done at Doxon on my 2010 Prius since I bought it new in August 2009. The quality of work has been consistently good. Several times, when panels under the car had come loose, Doxon Toyota fastened them back in place at no charge. More

Eddie was great explaining everything in detail. There isn't anything other to report and I will be back for service again in May see you then. isn't anything other to report and I will be back for service again in May see you then. More

Friendly and informative staff They're always very polite about explaining what's going on with my car in a way that's helpful instead of patronizing, so I leave feeling well taken They're always very polite about explaining what's going on with my car in a way that's helpful instead of patronizing, so I leave feeling well taken care of. More

easy, useful and pleasant Anamaria was friendly, helpful, presenting some issues, and was giving some alternative options. She explained what needed to be done on the next appo Anamaria was friendly, helpful, presenting some issues, and was giving some alternative options. She explained what needed to be done on the next appointment. Thanks! More

Usually good - not this time I bought lifetime oil changes for my vehicle when I purchased it (something no longer offered). Service has been great most prior occasions, not this I bought lifetime oil changes for my vehicle when I purchased it (something no longer offered). Service has been great most prior occasions, not this time. I scheduled ahead of time. When I got there (five minutes early) the staging area was just about full. A gal came up and immediately got my information and then brought me inside and left me at one of the check-in counters. No one was there, but she said Kyle would be there shortly. I waited and waited. The service reps on either side of my “slot” helped other customers. I asked them, on several occasions where this Kyle was, or if he was actually here today. I even asked if one of the guys on either side could assist me. I kept being assured that he would be here shortly. After twelve minutes, one guy said, ”well, I guess I could help you”. He started the process of changing things over to his screen and checking for recall notices. At this point (now over 15 minutes) our missing worker showed and acting curt as all get out. My info was then transferred back to his screen where he finished checking my vehicle in. He then went on to say, “there now that I got you all taken care of, I’m going to introduce you to the person who you were actually assigned to”. The gentleman on the other side of him. This brought up questionable responses from both guys on either side of him. I was told ahead of time that the oil change could take up to 1 1/2 hours - today it took over two hours. This was not a typical experience. But it was so bad this time I decided to respond when this email was sent to me. More