Back

Downtown Hyundai

Nashville, TN

4.4
186 Reviews

1512 Broadway

Nashville, TN

37203

Directions

By Type

Showing 186 reviews

March 08, 2022

I bought the car here brand new 5 months ago. The oil change was free but I feel like the tires rotation should've been free too not $31 dollars and it was free for the lady setting in the waitin More

by Ssaleh1988
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tommy
Mar 16, 2022 -

Downtown Hyundai responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 07, 2022

If I could give zero stars I would. This dealer should not be allowed to affiliate with Hyundai- their customer service is so poor. I am usually very laid back but the service guys drop More

by Ocpruitt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris
Apr 18, 2022 -

Downtown Hyundai responded

Olivia, I am glad the service manager took care of everything for you and you are a happy customer with us. Thanks again for giving us the opportunity to fix things. Have a wonderful Day!!!!

February 22, 2022

Great experience from the moment I walked in to the moment I drove out of the dealership with my brand new car. Drew was great and the buying experience was easy and painless. More

by NATE.LOOK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew
Feb 27, 2022 -

Downtown Hyundai responded

We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Downtown Hyundai!

January 31, 2022

2 week appointment .. 2 hr wait .. PART NOT IN .. have to make another trip. DISSATISFIED BIG. Parts department dropped ball. After another trip and recall is done ... I WILL NOT BE BACK AND WILL NOT RECOMM More

by jeffjeffrey1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
NA
Feb 04, 2022 -

Downtown Hyundai responded

Jeff, We are disappointed to hear that you were not satisfied with you last visit with us. We certainly try to do our best to keep all parts in stock for every vehicle that we service but unfortunately with the supply chain in mostly all business that is tough right now. We are glad to hear we were able to get the recall taken care of for you just at a later date. We hope you have a wonderful day!!!!!

January 28, 2022

Unfortunately I was charged service for wipers, service for tire rotation and service for oil change. 3 service charges. Every Hyundai dealer tgat I have stopped I have been only charge 1 service charge. More

by Mercedes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Troy
Jan 30, 2022 -

Downtown Hyundai responded

Mercedes, You were only charged one service change. Our billing system itemizes everything that you get from us, so it shows the wipers separately on your bill as well as everything else. This is for you, This is done so you know you are not getting charged for something you did not receive. We want to be transparent with our billing to all customer as we found they appreciate that and know that they are not paying for something they did not want or receive.

January 19, 2022

Very helpful and respectable hardworking people. Got me what I needed even with all the problems my car had. More

by Colinwarren13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Upton
Jan 26, 2022 -

Downtown Hyundai responded

Thank you so much for the great review. We really appreciate you and your business!!!!

December 30, 2021

Never any problems with my service. Totally satisfied!! aways have my car serviced at dealership. More

by 123Jimboy23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Prahl
Dec 31, 2021 -

Downtown Hyundai responded

Thanks so much for such a great review. We really appreciate you and your business!!!!

December 10, 2021

Worst customer service ever. Brought vehicle in for service. Could not get a call back from Service Advisor Tim Joyce. Finally got to speak with Mgr. Troy Conyer. Getting information out of either T More

by Mimi
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Tim Joyce, Troy Conyer
Dec 28, 2021 -

Downtown Hyundai responded

We are disappointed to learn of your experience here at Downtown Hyundai, but will take this opportunity to improve.

December 06, 2021

I chose an authorized dealership to buy a used vehicle because I’ve had luck in the past w sales people being honest and having integrity. Lies, deceit and greasy dirt xxxxx are what you’ll find out Downt More

by Mauiwowiesteve
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kurt
Dec 28, 2021 -

Downtown Hyundai responded

Hi Mauiwowiesteve, we regret your most recent visit with us was not up to the standards we strive for.

October 18, 2021

New service personnel. Friendly and professional. Great communications. It was a pleasure to work with Shelbie. More

by david.cbco1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shelbie
Oct 26, 2021 -

Downtown Hyundai responded

David, Thank you so much for the great review. We really appreciate you and your business!!!!

...
8
...