Doug Smith Subaru

During my service visit on January 27th, Doug Smith Subaru replaced my rear brakes, changed my differential fluid, and changed my oil (Their RECOMMENDED services). They told me the diff fluid was in re Subaru replaced my rear brakes, changed my differential fluid, and changed my oil (Their RECOMMENDED services). They told me the diff fluid was in really bad shape, and that my front brake pads were getting worn and would need to be replaced next time I came in. Today, nine months later, I took the front calipers off and measured the pads myself. They still have about 8 mm of material left. New pads are roughly 10 to 11 mm, so they’re barely worn, and the wear indicators aren’t anywhere near the rotor (see photo). I called today to ask about it. They agreed the pads definitely don’t need replacing, but couldn’t explain why I’d been told otherwise. If I’d trusted that recommendation, I would have paid HUNDREDS for brakes I didn’t need. Now I’m left wondering about the other work they recommended, and I don’t feel I can trust their recommendations going forward. Does Doug Smith count on customers not checking for themselves? Did my other "really needed" service really need to be done? I'd suggest getting your car serviced elsewhere. More

From the moment we walked into Doug Smith Subaru, we felt like valued guests, not sales targets. Garett Johnson was exceptional from start to finish, warm, knowledgeable, and refreshingly low pressure. He an like valued guests, not sales targets. Garett Johnson was exceptional from start to finish, warm, knowledgeable, and refreshingly low pressure. He answered every question with patience and clarity, making sure we felt confident and informed throughout the process. Thanks to Garett and the stellar team behind him, we drove away in a Certified Pre-Owned Subaru Crosstrek Sport that exceeded our expectations, both in quality and value. The deal was fantastic, the atmosphere was relaxed, and the entire experience felt tailored to us rather than scripted. If you're shopping for a Subaru, do yourself a favor and head to Doug Smith. And when you do, ask for Garett Johnson. He deserves every bit of praise, but credit also goes to everyone involved in the sale. They were courteous, professional, and genuinely kind. Highly recommended. Five stars, no hesitation. More

Appreciated the good service from advisor Cody - we will be back! But, did not like being approached by third party window sales. be back! But, did not like being approached by third party window sales. More

Recently we purchased a driver's bottom seat cover for a Subaru Outback. The price was high, but assume dealers are high, but got a price to install which was $242, again high, but it's a dealer. When we Subaru Outback. The price was high, but assume dealers are high, but got a price to install which was $242, again high, but it's a dealer. When we got back from vacation I called to arrange the installation and was told the price would be $545!!! this is almost double and when I reminded them it was the bottom seat only, I was told this was the price period.... I got it installed at an upholstery shop for $120... far cry from $545... Shame on you Doug Smith.. never again. More

My husband worked there for almost 18 years in the service department they were an awesome place to work so they must be an awesome dealership. I have known these awesome people for years. I wasn't g service department they were an awesome place to work so they must be an awesome dealership. I have known these awesome people for years. I wasn't going anywhere else. More

My car dealer was fantastic. He listened and never pressured me. Overall, I'm very satisfied and will probably come back for my next car. He listened and never pressured me. Overall, I'm very satisfied and will probably come back for my next car. More

We purchased a Hyundai Santa Fe from this dealership. Caitlin was awesome. She was knowledgeable about cars and very helpful finding one that fitted our needs. Totally recommend coming Doug Smith Subar Caitlin was awesome. She was knowledgeable about cars and very helpful finding one that fitted our needs. Totally recommend coming Doug Smith Subaru! More

I am very pleased with the salesperson and the amount of time he spend with me to explain the Transaction. time he spend with me to explain the Transaction. More

We purchased a 2023 Forrester from Doug Smith Subaru yesterday. Blaine Brady provided us with the best buying experience we have ever had! He introduced us to Rich and Terriany and took us through the s yesterday. Blaine Brady provided us with the best buying experience we have ever had! He introduced us to Rich and Terriany and took us through the service department. For once we had a no push buying experience. More

When we walked into the dealership we were greet by Blaine. He was very professional and he did not pressure us in any way. He answered all of our questions and explained everything to us. He even c Blaine. He was very professional and he did not pressure us in any way. He answered all of our questions and explained everything to us. He even came out and helped us understand the car features and also helped us link our phones to our new vehicle. We have never done business with this dealership and would highly recommend them to anyone wanting professional customer service! More