Dorsch Ford Lincoln Kia

Amazing customer service!!! I needed a reliable car for myself and my kids but my credit had been damaged due to a recent divorce, not only did they get me a car that was a perfe I needed a reliable car for myself and my kids but my credit had been damaged due to a recent divorce, not only did they get me a car that was a perfect match it was at payments I could afford. Then life happened I was unable to make some payments and Brittney not only worked with me but was always nice and understanding about it. She worked with me everythime I needed to adjust my payments or skip one - not only that she also got my loan re-aged and now my credit is reflecting positively again. It made a world of difference working with someone that had the compassion to understand that I was a person and not just an account! Brittney really made all the difference and I highly suggest working wit her!!! More

great experience Chad is always helpful and this is the 2nd vehicle I have purchased from him.When I am looking for my next vehicle. I was looking for my Daughters fir Chad is always helpful and this is the 2nd vehicle I have purchased from him.When I am looking for my next vehicle. I was looking for my Daughters first car and he pointed me in the right direction. More

Satisfied customer I decided it was time to upgrade to a bigger car. I stopped at one local dealership and sat with a sales women. We discussed what I was looking for, I decided it was time to upgrade to a bigger car. I stopped at one local dealership and sat with a sales women. We discussed what I was looking for, which she didn't ask a lot of detailing questions, and she made suggestions without listening to my needs. I didn't like the overall service that was provided to me, so I decided to look at another dealership, which was Dorsch. I walked into Dorsch knowing exactly what features I wanted in a car. After meeting with Paul, he actually listened to what I was looking for. I knew Dorsch didn't have the exact car I was looking for, but that wasn't going to stop Paul. He explained to me that dealerships can do trades, and he was going to find me the car I wanted at the price I was willing to pay. I originally stopped in on a Saturday, and by Monday-morning, Paul had tracked down my car. I am so pleased with the service he provided me. I was intimidated with the thought of having to negotiate with pricing on a vehicle, but Paul understood I was on a budget and made the deal happen. Once I went back in to pick up my car, Chad helped me get acquainted to the vehicle. It had a lot of newer features I've never used in a car, and Chad was more than willing to take his time and give me a full 'tour' of my car. Chad was also super friendly and made me feel invited to come back any time if I had any questions. Thank you Dorsch for going beyond my expectations! More

Great experience! Chad Zumbrata was great to work with. He listened to our needs and found us a perfect match. Chad did have to work hard for us and we really appreciat Chad Zumbrata was great to work with. He listened to our needs and found us a perfect match. Chad did have to work hard for us and we really appreciate his efforts. Great job and thank you very much! More

Dishonest practices Found out my car was in a serious accident when I went to trade it in at a different location. The arrogant salesperson Tom never disclosed this. Besi Found out my car was in a serious accident when I went to trade it in at a different location. The arrogant salesperson Tom never disclosed this. Besides that he was rude, disrespectful and sexist. I would not even step foot on the lot. More

Transmission Repair on Ford Focus Since moving to the Green Bay area, I have always taken my car to Dorsch. I like that it is a dealership, so I know that they are doing a good job whe Since moving to the Green Bay area, I have always taken my car to Dorsch. I like that it is a dealership, so I know that they are doing a good job when I bring my car in for repairs or oil changes. Since my car is newer I had hoped to not have any problems with it, but over the past 7 months I have had a lot of issues with the transmission. I had the car in for oil changes and had asked that the car get looked over because it was shuttering a lot when I would accelerate. I had everything reset a couple of times, but after about a month it would start happening again. I had been getting very frustrated that I was having all of the issues with the Ford Focus. Doug Ertman worked with me through all of the repairs and explained thoroughly what was wrong with the car and what they were going to do with it. He made sure that I was completely satisfied and that the car was working the way it should! When I had to have a repair that required parts to be ordered, he got those ordered and contacted me in a very timely manner to let me know I could set up an appointment to bring the car in. I was very pleased with the customer service that Doug provided and I would recommend Dorsch to anyone! More

Awesome Experience! Chad Zambarda was great. Not pushy. He was absolutely professional & very helpful with helping me learn all the features of my new vehicle. Totally sa Chad Zambarda was great. Not pushy. He was absolutely professional & very helpful with helping me learn all the features of my new vehicle. Totally satisfied! More

Dealer looking to take advantage of you This dealership has serious problems with low staffing, failure to follow-up, and their inability to correctly value trades shakes confidence in not o This dealership has serious problems with low staffing, failure to follow-up, and their inability to correctly value trades shakes confidence in not only myself but several others I know. Rest assured they will do all in their power to profit from your transaction. If you go to this dealer may God have mercy on your soul - do not forget to bring at least two forms of blue book valuation for your trade, as they will do what they can to dismiss you as an idiot by insulting with half-value low-ball offers. More

Super Happy! I couldnt be happier nor be more satisfied w/ the assistance that Gene Eck gave during my recent visit at the Dealership! I never expected to not only I couldnt be happier nor be more satisfied w/ the assistance that Gene Eck gave during my recent visit at the Dealership! I never expected to not only drive away in a new car, but also to be as happy and satisfied w/ the amazing service I recieved! Thank u for Giving me the opportunity to continue building my credit! More

dishonest coupons I went there with a $39.95 coupon for an Oil change for my new KIA that I had bought from them 3 months before. Well after the service the bill came I went there with a $39.95 coupon for an Oil change for my new KIA that I had bought from them 3 months before. Well after the service the bill came back $47, I refused to pay this and they had no answer why it was this cost. I asked to speak to a manager, but none would come out to speak to me. Instead this nice cashier was stuck listening to my complaints and being the go between the manager and me. It was like the Wizard of Oz. The manager where behind the curtain talking through this nice lady. I refused to pay, they came back and said $43 dollars as they replaced my oil plug? this is a brand new car only 5000 miles? they final gave in, but without ever explaining the up charge I paid $41.95 and left frustrated. The most interesting man in the world will not have service done at this place or buy any new car from this place, If they are going to over charge you on an oil change think what they will do on a new or used car purchase. More