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Donley Ford of Mt. Vernon
Mount Vernon, OH
675 Reviews
Need a little help figuring out how best to handle your automotive needs? Then you will be happy to learn the Donley Ford of Mount Vernon team is prepared to make use of their knowledge to help you work out the best path going forward. Whether we are helping you learn more about the great new Ford cars found at our convenient Mount Vernon location or offering up the inside track to the largest selection of parts and maintenance, we have no doubts the trusted of Ford experts at Donley Ford of Mount Vernon have the ability to help you tackle these tough decisions.
Tired of fighting with substandard support from other dealers? Then take a minute to join us as we point you in the right direction and help you forge a connection with the appropriate group of trusted Donley Ford of Mount Vernon professionals.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 675 reviews
May 23, 2020
Good courteous service.Did lack of responsibility to make truck ready for pick up. Left cover on steering wheel . Thought they should have followed guidelines set up by ford corporation per e mail I receive truck ready for pick up. Left cover on steering wheel . Thought they should have followed guidelines set up by ford corporation per e mail I received. More
by COBRAGRANDPA
Verified Customer
May 22, 2020
Respectful treatment I appreciate the service I received during my last appointment. After having service performed on my vehicle, I thought I still had the same problem. I appreciate the service I received during my last appointment. After having service performed on my vehicle, I thought I still had the same problem. The service department contacted me, made an appointment to pick up my car, evaluate the problem, fix the problem that really wasn't a problem, explained the situation to me and then returned my car to me all in the same day. Even though I did something that wasn't real smart, I was treated with respect and understanding. My advice to others is "Don't hang items, no matter how small on your vehicles control arms. Thanks to all who worked with me More
by SANDYMCCLARY
Employees Worked With
Darla and the rest of the service department
May 22, 2020
Oil Change The staff was very helpful. They are going above and beyond for their customers with service, while maintaining social distancing with this pandemic. The staff was very helpful. They are going above and beyond for their customers with service, while maintaining social distancing with this pandemic. Always am in great hands when I'm here. More
by MYSTEK
Employees Worked With
Jeff, Leah Ray, and Tina Beaver
May 21, 2020
We are satisfied with today’s service. Will wait to see if problem stays fixed. Ask again in a few more weeks. Staff was friendly. if problem stays fixed. Ask again in a few more weeks. Staff was friendly. More
by nanastreby
Employees Worked With
Service dept only. Don’t know names.
May 21, 2020
I had great service and friendly people. My go to dealership. My family will be purchasing here until he future. Loved the experience I had here. dealership. My family will be purchasing here until he future. Loved the experience I had here. More
by Jcassidy50
May 21, 2020
Purchased a 2020 Lincoln Nautilus! Rob Ball was great to work with and everyone involved made it a good experience. I am loving the car and will enjoy being a part of the Donley family. to work with and everyone involved made it a good experience. I am loving the car and will enjoy being a part of the Donley family. More
by ggray5
May 20, 2020
Always Great For Me Jim Casebolt and everyone I deal with are always nice. I don't feel pressured to buy and they always give me several options to choose from. Jim Casebolt and everyone I deal with are always nice. I don't feel pressured to buy and they always give me several options to choose from. More
by steve.alicie
Employees Worked With
May 19, 2020
Great service! Quick oil change and recall fix! 👍👍👍 The people out there have always been thoughtful of us customers ! I’ll always come back for my service and new vehicles ‘ The people out there have always been thoughtful of us customers ! I’ll always come back for my service and new vehicles ‘ More
by SHROOMHUNTER2
Employees Worked With
May 16, 2020
Always enjoy the folks at Donley ford in Mt Vernon. They relate well with us and go above and beyond to find a vehicle we like. relate well with us and go above and beyond to find a vehicle we like. More
by Chris
May 15, 2020
I love Donley Ford. I trust them. I am always treated like family in the service department. Everyone greets me when I walk through the door. like family in the service department. Everyone greets me when I walk through the door. More
by REPLEXGIRL
Employees Worked With
Tina in service
