Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Donley Ford of Mt. Vernon
Mount Vernon, OH
675 Reviews
Need a little help figuring out how best to handle your automotive needs? Then you will be happy to learn the Donley Ford of Mount Vernon team is prepared to make use of their knowledge to help you work out the best path going forward. Whether we are helping you learn more about the great new Ford cars found at our convenient Mount Vernon location or offering up the inside track to the largest selection of parts and maintenance, we have no doubts the trusted of Ford experts at Donley Ford of Mount Vernon have the ability to help you tackle these tough decisions.
Tired of fighting with substandard support from other dealers? Then take a minute to join us as we point you in the right direction and help you forge a connection with the appropriate group of trusted Donley Ford of Mount Vernon professionals.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 675 reviews
June 30, 2020
GREAT SERVICE D Keep doing what you are doing ......see details below.I have all my cars and truck serviced at Donnley Because of this service ,I have purchased all Keep doing what you are doing ......see details below.I have all my cars and truck serviced at Donnley Because of this service ,I have purchased all my vehicles here At present I have Four Ford Co vehicles More
by PBUTTA
Verified CustomerEmployees Worked With
Brian Antill, Jeff Myers
June 30, 2020
I would highly recommend anyone looking to purchase a new or used vehicle to give this dealership an opportunity to earn your business. I personally have purchased several vehicles from Rob Ball at Donley Fo or used vehicle to give this dealership an opportunity to earn your business. I personally have purchased several vehicles from Rob Ball at Donley Ford, Rob and the staff at Donley have always been very professional and friendly. Top notch sales and service!!! More
by Wtzollars
June 30, 2020
F150 King Ranch oil change and tire rotation This was my first experience with the dealership, I have retired and settled in the area. The King Ranch was my retirement present. I was impressed. This was my first experience with the dealership, I have retired and settled in the area. The King Ranch was my retirement present. I was impressed. I was met by friendly staff who took my information and my truck in for service right away. It was serviced and returned in no time by the same friendly person. Great job guys, keep up the great customer service. We also spoke with the Sales Manager about a new Lincoln. Brad was equally as nice, attentive and professional as the folks in your Service Department. We plan to speak with Brad more in the future and the King Ranch will be back for service. The Service Department also took care of a recall notice on the truck regarding lights. Thank you All. Jim Harris, Retired Marathon Petroleum Materials, Welding, Mechanical Engineer Specialist, Findlay, Ohio More
by jimharris
Employees Worked With
Other Employees :
Service Manager - Excellent (sorry I did not catch his name, my error - sorry)
June 29, 2020
Not impressed with service department took it up for recall work and loose axle shaft and was told that is the way the axle was made and supposed to work feel like I am being lied to no way you should b recall work and loose axle shaft and was told that is the way the axle was made and supposed to work feel like I am being lied to no way you should be able to grab axle shaft and move it up and down More
by toby.gore
June 27, 2020
Service department Jeff, Tina, and Leah are the best service advisors anywhere. I have dealt with many dealerships and service departments, but none can compare with the Jeff, Tina, and Leah are the best service advisors anywhere. I have dealt with many dealerships and service departments, but none can compare with the service advisors at Donley Ford Lincoln in Mount Vernon. They always make me feel welcome and that they are glad to see me. They make sure that me and my vehicle are well taken care of.. More
by Unnecessary
Employees Worked With
Jeff Armstrong, Tina Beaver, Fuelds.
June 27, 2020
Always good and prompt service. Very knowledgeable. I appreciate the washing of my vehicle and the friendly staff. Will continue to go back for all services. appreciate the washing of my vehicle and the friendly staff. Will continue to go back for all services. More
by coony287
Employees Worked With
Kyle Coon
June 26, 2020
Recall on door of 2013 Escape Brain provided excellent knowledge of the issue I was encountering on my newly purchased 2020 Escape. The repair was done in quick fashion and the Brain provided excellent knowledge of the issue I was encountering on my newly purchased 2020 Escape. The repair was done in quick fashion and the waiting area provided an opportunity for me to work as I waited. More
by legomanandwife
Employees Worked With
Brian Antill
June 26, 2020
Great Customer Service & Staff! A wonderful dealership with great people from the ownership all the way down! I would highly recommend Donley Ford-Lincoln of Mt. Vernon to all. A wonderful dealership with great people from the ownership all the way down! I would highly recommend Donley Ford-Lincoln of Mt. Vernon to all. More
by Happy Customer!
Employees Worked With
Brian Antill
June 26, 2020
I received free oil change email for being an essential worker. Service Advisor Jeff Armstrong was great to deal with! Work was quick and quality. worker. Service Advisor Jeff Armstrong was great to deal with! Work was quick and quality. More
by jwk13172
Employees Worked With
Jeff Armstrong
June 26, 2020
Easy appt. scheduling; good communications Easy to schedule an appointment - either phone or online. They keep you updated on the progress. I was impressed with the accommodations they made f Easy to schedule an appointment - either phone or online. They keep you updated on the progress. I was impressed with the accommodations they made for COVID to themselves and customers safe. More
by Joyce
Employees Worked With
Brian Antill, Jeff Myers
