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Don McGill Toyota of Katy - Service Center

Katy, TX

4.9
780 Reviews
Call Service Center (844) 746-5671

780 Reviews of Don McGill Toyota of Katy - Service Center

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September 30, 2023

When I arrived I saw a very long back log of vehicles. I had made an appointment but thought I was going to have to wait. My service was do in the time frame it said it would be. Ms. Lee my service advi More

by Thomascorson515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ms. Lee
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Oct 01, 2023 -

Don McGill Toyota of Katy responded

We appreciate your business and 5-star rating! We are glad to hear that you received speedy and efficient service, which we strive to give all of our customers. We look forward to helping you again in the future.

September 30, 2023

I was extremely pleased with how well the team took care of everything on my car. More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Refugio, John
Report | Print
Oct 01, 2023 -

Don McGill Toyota of Katy responded

Linda, thank you for your excellent review and for choosing us to service your vehicle. We are always happy to provide you with prompt and superior service!

September 30, 2023

You see a lot of employees around but they take to long to help you More

by Humberto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
Report | Print
Oct 05, 2023 -

Don McGill Toyota of Katy responded

Humberto, thank you for allowing us to earn your business. We apologize for the delay in the service department. Our customer's time is valuable to us, and we apologize that we were not able to provide you with quick and efficient service.

September 29, 2023

Felix Vargas very profesional, good service in the Shop, very nice place.I recomendó Toyota of Katy More

by bobylil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felix Vargas
Report | Print
Sep 29, 2023 -

bobylil responded

Nice place

September 28, 2023

We use Toyota of Katy because of the exceptional service we receive. Our service writer Henry Vargas does everything he can to get our vehicle maintenance done and back on road .He takes great care of us More

by s whynot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Vargas
Report | Print
Sep 28, 2023 -

Don McGill Toyota of Katy responded

Thank you for your business! We'll be sure to pass your kind words on to Henry. Come back and see us again!

September 27, 2023

Although Randy was off but still excellent service , the cashier young lady was very decent and cooperative More

by nehsan196
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Idk
Report | Print
Sep 28, 2023 -

Don McGill Toyota of Katy responded

Thank you for this wonderful review and five-star rating. We are always here to bring you the best service possible and we're thankful for your business. We look forward to helping you again in the future!

September 24, 2023

Feliciano Vargs excellent service Provided professional review of the Toyota contract purchased at Centennial Toyota in Las Vegas RAV 4 2020 More

by Pkg2103256999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Feliciano Vargs
Report | Print
Sep 25, 2023 -

Don McGill Toyota of Katy responded

Thank you for the five-star review! Congratulations on your new Toyota RAV4! It was our pleasure to assist you, and we look forward to continuing our relationship in the future!

September 23, 2023

Toyota of Katy has always taken care of me and my needs. Great dealerships from sales to service. More

by bguffey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felix
Report | Print
Sep 25, 2023 -

Don McGill Toyota of Katy responded

Thank you for this excellent review and rating! We are glad to hear you had a good experience with every part of our dealership! We look forward to seeing you again!

September 22, 2023

Thumps up for Jessica! She provided the best customer service I've had in a long, long time! Loved the dealership improvements! I will surely return. More

by edflo1027
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thumps up for Jessica! Best customer service I've had ever at this dealership!
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Sep 25, 2023 -

Don McGill Toyota of Katy responded

Thank you for leaving us a 5-star rating and review! We work hard to make sure all our customers have a great experience with our Toyota dealership. Toyota of Katy is happy to hear that Jessica was able to give you the customer service we want everyone to experience. We look forward to seeing you again.

September 22, 2023

Staff is kindly and nicely but service charge is too high and I don’t know my car is really bad need to replace the parts or not More

by Ya Lee
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forgot her name
Report | Print
Sep 25, 2023 -

Don McGill Toyota of Katy responded

Ya Lee, thank you for your feedback. We would like to learn more about your visit and address your concerns. Please reach out to our Customers Relations Manager, Peggy Diaz, at 832-772-1000. We hope to hear from you soon!

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