Don Jacobs Volkswagen

Efficiency was a bit less than I hoped for. Seemed to be a disconnect between some of the staff (i.e. sales and finance). Seemed to be a disconnect between some of the staff (i.e. sales and finance). More

I'm not sure if the problem with the sales team is a lack of accurate information or simple dishonesty. I bought a used Honda minivan online from Don Jacobs on Dec 31, 2022. I went through the sales proc of accurate information or simple dishonesty. I bought a used Honda minivan online from Don Jacobs on Dec 31, 2022. I went through the sales process with Jason and Vanessa, and while the team was courteous and kind ,I feel misled about the details of the purchase. About a month after driving off the lot, the van needed extensive repair (about $4000 worth). A new timing belt, water pump, new brakes/rotors (which I were told were in very good condition), and I had to fix an oil leak (I was assured there were none in the sales process), among other regular maintenance issues. I was told that the van was in good shape and completely safe for my family. It was sold as is and so had no warranty, and I understand that. However, there was a significant breakdown either within the Don Jacobs team, or there is a gap between what the sales team says and actual reality. All this said, I would seriously hesitate before buying from Don Jacobs (especially their used inventory). At the very least, do not buy from them without an independent inspection. I understand my part in the process, and I've learned a lesson - however I would caution anyone from trusting the sales team here without verifying that what they say is true. More

We had a great experience here! Everything was easy with them and they were so great to deal with! The finance Manager Josh called me trying to find me the best deal, Addison and Everything was easy with them and they were so great to deal with! The finance Manager Josh called me trying to find me the best deal, Addison and Christina were just so helpful in getting the deal done over the phone. John-Michael Black took care of us once we arrived to the dealership from Ashland. I recommend doing business with them! More

Sales, service and administrative staff are second to none. This ether fifth vehicle I’ve purchased from Don Jacobs and there will be a sixth. none. This ether fifth vehicle I’ve purchased from Don Jacobs and there will be a sixth. More

Pleased with everything, sales and financing , they treated me very very professional. I will be back to buy another vehicle. treated me very very professional. I will be back to buy another vehicle. More

I bought a new Volkswagen today. Our salesperson, Erik was great! So helpful telling me about my new Taos. He went through all the bells and whistles for me , probably twice! He was Our salesperson, Erik was great! So helpful telling me about my new Taos. He went through all the bells and whistles for me , probably twice! He was great! Thanks Erik! More

Salesman has been there long enough to demonstrate it is an honest dealership. Purchased our third car from them. an honest dealership. Purchased our third car from them. More

My family and I had a very pleasant experience in buying our new vehicle from Don Jacobs Automotive. They were very professional and very nice. our new vehicle from Don Jacobs Automotive. They were very professional and very nice. More

I wasn’t planning on purchasing a new car today, but knew in the back of my mind what I wanted when I was ready. Well, today, my vehicle told me I was ready. As I waited for the tow truck I checked the inv in the back of my mind what I wanted when I was ready. Well, today, my vehicle told me I was ready. As I waited for the tow truck I checked the inventory to confirm the car I wanted was there and available. It was and this was the smoothest car purchase transaction I’ve ever had! Thank you Brandon, Tristan, and the entire Don Jacobs staff for putting me my brand new car! More

EVERYONE WAS VERY HELPFUL ESPECIALLY JASON FRANKLIN. THE DEALERSHIP IS VERY CLEAN AND COMFORTABLE. AM LOOKING FORWARD TO THIS VOLKSWAGEN EXPERIENCE. HAVE A NICE DAY. DEALERSHIP IS VERY CLEAN AND COMFORTABLE. AM LOOKING FORWARD TO THIS VOLKSWAGEN EXPERIENCE. HAVE A NICE DAY. More