Don Hattan West

Don Hattan West responded

Thank you for reaching out. We have looked into your account and see that your vehicle was purchased through our Wholesale Direct program at Don Hattan West. While this specific service department and location was not involved in your transaction, we understand you are frustrated with mechanical issues that developed after your 30-day limited powertrain warranty period expired. Our Wholesale Direct program is designed to offer budget-friendly options on older, high-mileage vehicles with the understanding that they may require future repairs. We aim to be as transparent as possible in these transactions and provide customers with a safety inspection report that customers must sign off on prior to purchasing. Our records show that you were provided with a full Safety Inspection report and signed multiple disclosures stating the vehicle was being sold without the full reconditioning process. These documents are intended to provide full transparency regarding the condition of high-mileage vehicles. We have shared your concerns with the management team at the West location, as they are best equipped to discuss your specific vehicle and the inspection disclosures signed at the time of sale. Sincerely, Don Hattan Chevrolet