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Don Hattan Ford

Augusta, KS

3.5
114 Reviews

10004 SW Hwy 54

Augusta, KS

67010

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Showing 114 reviews

May 29, 2025

I have used Don Hattan for service for some time now and this was poor customer service from the members that answered the phone. The members didn't know answers to my question, nor did they attempt to fin More

by Ford150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
cody , Don Hattan
May 29, 2025 -

Don Hattan Ford responded

Thank you for sharing your experience with us. We understand your frustration regarding the customer service you received when you called Don Hattan Ford. We appreciate your feedback and take it seriously. Your experience matters to us, and we hope to provide a better interaction in the future. A member of our team will be calling you shortly to discuss this situation in further detail, but please feel free to reach out to marketing@donhattan.com in the meantime if you need immediate assistance. Sincerely, Don Hattan Ford

Jun 03, 2025 -

Ford150 responded

Oh Note: your response said a member of your team would be calling me shortly to discuss, yet no member of your team has called. 6 days later. Back to customer service.

February 28, 2025

Great experience. Tory was the sales assoc and was great to work with. Finance dept was fantastic as well. More

by AC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erika Maley
Mar 04, 2025 -

Don Hattan Ford responded

Thank you for your wonderful review! We at Don Hattan Ford are thrilled to hear you had a great experience with Tory and our finance team. Your satisfaction is our priority, and we look forward to welcoming you back for any future needs. Enjoy your new vehicle! Sincerely, Don Hattan Ford

November 30, 2024

Purchased a new F150 from Kaden and he made the whole transaction as seamless and easy as possible. He went above and beyond by coming in on his day off to ensure that I was taken care of in a timely man More

by tanner_morriss
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kaden
Dec 03, 2024 -

Don Hattan Ford responded

Thank you for taking the time to share your positive experience! We're thrilled to hear that Kaden went above and beyond to make your new F150 purchase seamless and enjoyable. At Don Hattan Ford, we strive to provide excellent service, and we appreciate your kind words. We look forward to seeing you again soon! Sincerely, Don Hattan Ford

October 12, 2024

Tory was very laid back as a salesman. Worked with us on the cost and gave us good money on our trade in More

by Gsteague
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tory was our salesman
Oct 15, 2024 -

Don Hattan Ford responded

Thank you for your kind words! We're thrilled to hear that Tory provided you with a laid-back and positive experience at Don Hattan Ford. It's great to know you felt supported during the trade-in process. We appreciate your feedback and look forward to serving you again in the future! Sincerely, Don Hattan Ford

August 14, 2024

We just purchased a 2018 Kia from the west side used location. Nate was our salesman. He was great! No pressure and handled all our questions. Went out of his way to make himself available. More

by Kennyalumbaugh
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don Hattan, Erika Maley
Aug 15, 2024 -

Don Hattan Ford responded

Thank you for your wonderful review! We're thrilled to hear about your experience purchasing a 2018 Kia from our west-side used location. It's great to know that Nate provided you with helpful, pressure-free service and was attentive to your questions. We appreciate your feedback and hope to see you again at Don Hattan Ford! Sincerely, Don Hattan Ford

June 29, 2024

We didn't feel pressured during our visit to ford of Augusta. We bought a 2024 Ford F150 XLT. Zachary was our sales man, we would use him again. More

by loriemetz
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Zachary White, Don Hattan, Erika Maley
Jul 01, 2024 -

Don Hattan Ford responded

Thank you for choosing Don Hattan Ford for your Ford F150 XLT purchase! We're delighted to hear that Zachary provided you with a great experience. We appreciate your kind words and look forward to assisting you again in the future. Drive safely! Sincerely, Don Hattan Ford

June 22, 2024

Just purchased a new 2024 Escape from Don Hattan of Augusta, David was very helpful and did a great job of representing the company. He worked with the finance people and got me the deal I was looking More

by rdtbluewing
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don Hattan
Jun 24, 2024 -

Don Hattan Ford responded

Thank you for choosing Don Hattan Ford, and for sharing your positive experience with us. We are thrilled to hear that David provided excellent service and helped you secure a great deal on your new 2024 Escape. We look forward to welcoming you back on your next visit. See you soon! Sincerely, Don Hattan Ford

June 09, 2024

Excellent car buying experience with Austin! Very helpful; answered all of our questions. Followed up with us the next day! More

by Mary
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Austin
Jun 11, 2024 -

Don Hattan Ford responded

Thank you, Mary, for sharing your positive experience with us at Don Hattan Ford! We are thrilled to hear that Austin provided excellent service and answered all of your questions. We appreciate your feedback and look forward to assisting you again in the future. Sincerely, Don Hattan Ford

May 06, 2024

We just purchased our Maverick truck. Austin was a super salesman. He was very knowledgeable about the vehicle and answered all of our questions. More

by Bev
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Kastler
May 09, 2024 -

Don Hattan Ford responded

Bev, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Don Hattan Ford. Please feel free to contact us if you have any questions on your new Maverick truck. Sincerely, Don Hattan Ford

May 01, 2024

I bought a hybrid Maverick today. I loved my experience at Don Hattan Ford. Austin was the perfect salesperson for me; he answered my millions of questions. Micah in finance was nice More

by Marianne
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Kastler
May 03, 2024 -

Don Hattan Ford responded

Thank you so much for this lovely review, Marianne! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Micah, Austin and our team was helpful during your visit and that you love your new Maverick. If you have any questions, please don't hesitate to reach out to us again. Sincerely, Don Hattan Ford

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