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Don Davis Ford
Arlington, TX
4,179 Reviews
Here’s the deal.
At Don Davis Auto Group, we understand no two customers are alike. That’s why we offer the broadest, most diverse line of cars, trucks and SUVs in the Dallas/Fort Worth area. The right car at the right price. That’s what you’ll find at Don Davis Auto Group. Our company representatives will make sure of it.
First, we’d like to say thanks. Second, here’s what you can expect from us.
- We understand your time is valuable. We’ll make every effort to insure that your time, both on-line and in our stores, is well spent.
- An honest effort to help you find the right vehicle at the right price.
- We’ll listen. Understanding your automotive needs is step one.
- We’re all in this together. Every employee at Don Davis Auto Group shares the responsibility of making your purchase and ownership experience the best possible.
Helping you make a great deal on a great car is what we’re all about. And we’ll do whatever it takes. Quite possibly more than you’d expect. As an example, every vehicle sold comes with TireGARD and EtchGARD. This coverage protects you in the event of tire or glass damage. In 2009, $ 483,615.00 in TireGARD and EtchGARD claims were paid to Don Davis Auto Group customers. The average TireGARD claim was $114.00. The average EtchGARD claim was $ 1,996.00. Both are provided Free of Charge!
Another example is our Right from the Start new owners car-care seminar held the second week of each month. As a new customer, you’ll be invited to our service department where every model we sell will be on display. Our service advisors can answer your questions, review warranty schedules, demonstrate how to change a tire and provide other pertinent information.
Every member of our organization shares the responsibility of providing the highest level of service and support in the purchase and maintenance of automobile. From start to finish, as long as you own your car, we’ll work to earn the privilege of being your car dealer.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 4,179 reviews
January 14, 2019
Professional Great service experience while going in for a routine oil change maintaince. The advisor found a battery problem I did not know was under the hood. Great service experience while going in for a routine oil change maintaince. The advisor found a battery problem I did not know was under the hood. More
by ROSEVDEZ
Verified CustomerEmployees Worked With
Jason Kubica
January 14, 2019
Will. It return a phone call. I scheduled an appointment for my car on Jan 2nd. I was told when I drop my car off they were a little behind and it would be the next day before th I scheduled an appointment for my car on Jan 2nd. I was told when I drop my car off they were a little behind and it would be the next day before they would be able to look at it. The service depart told me they needed to order some parts on the 4th. I called them on the 7th, 8th and 9th leaving messages. I called on Friday and was told by the receptionist my car was ready but no one was available to answer my questions. More
by DOC.BERRYHILL
Employees Worked With
Ty Rivers, Edward Vallejo, Jason Kubica, Chad Walker
January 14, 2019
Could not get anyone to return my calls for 3 days Took my car in for my scheduled appointment. My car on/off function was not working properally. I was told I would be called that same day to let me k Took my car in for my scheduled appointment. My car on/off function was not working properally. I was told I would be called that same day to let me know if my car needed to stay over night. I received no call day one so I called day two during the day and no one ever called my back. I called again on day three and was told again someone would call be back and no one did. We had to physically go to the dealership to find out in person what was going on. Once arriving and talking with multiple people for 30-45 minutes I was told what was wrong with my car and that it would only take 10 minutes to fix. I know this because James (the mechanic) came out and personally told us this and apologized that none of the service reps returned my phone calls. James was the only positive outcome of the situation. I would not be this upset if this was the first time, but sadly I have been shown the same lack of customer service here two times before. More
by JESSIE S
Employees Worked With
James (mechanic), Jason Kubica, Steven Lynn
January 10, 2019
Pretty good Chad never answered my question on weather or not I could have my wife in the registration or not. I texted him an hour later and asked again but he Chad never answered my question on weather or not I could have my wife in the registration or not. I texted him an hour later and asked again but he never responded. Someone please get me the answer! That is why I cant give him 5 stars. More
by johnusmc36
Employees Worked With
Eric Westerhoff, Chad Walker
January 09, 2019
oil change quick and painless - my rep Jason Kubica is professional and highly knowledgeable - the coffee was hot and I was back at work before my critical meeti quick and painless - my rep Jason Kubica is professional and highly knowledgeable - the coffee was hot and I was back at work before my critical meetings More
by BDEVOE
Employees Worked With
Xavier Echendu, Jason Kubica
January 09, 2019
The most AMAZING Experience! Willie (finance), Bo (Sales) and Quincey (Finance Director) are absolutely AMAZING!. They made purchasing wonderful and got my payments where I needed Willie (finance), Bo (Sales) and Quincey (Finance Director) are absolutely AMAZING!. They made purchasing wonderful and got my payments where I needed them. They were the most friendly and kind and have amazing customer service. They made a very stressful time so much better. They treated me and husband like family and not just customers. I am referring everyone I know to them. I could not have asked for a better experience. They are are true asset to the industry and company! More
by Nicole Kidd
Employees Worked With
Bo Bosuro, Willie Woodard, Quincey Martin
January 09, 2019
Great job All that I can say is they took care of of me from beginning to end by doing a great job .Looking forward to buying my next vehicle from Larry Hinton All that I can say is they took care of of me from beginning to end by doing a great job .Looking forward to buying my next vehicle from Larry Hinton and Don Davis Ford. More
by KENSKEENS34
January 04, 2019
Recall there is a recall on my car and it was checked out and parts is on order to replace the defected one in about a month. there is a recall on my car and it was checked out and parts is on order to replace the defected one in about a month. More
by BRENDABENTON63
Employees Worked With
Jason Kubica
January 04, 2019
Oil Change Had to wait four plus hours for an oil change and a tire rotation. I was told it would be at least one and a half hours. Had to wait four plus hours for an oil change and a tire rotation. I was told it would be at least one and a half hours. More
by BILLHAYEN
Employees Worked With
Steven Lynn
January 03, 2019
Surprise Christmas Gift My experience started out with me not thinking I would drive away in a car. Denisha was great from the time I stepped into the sales room until the ti My experience started out with me not thinking I would drive away in a car. Denisha was great from the time I stepped into the sales room until the time I drove off in my 2018 Ford Mustang. Willie was awesome as well. This is my second vehicle purchase at Don Davis. Thanks for working hard to keep me rolling in style. More
by Nicoledesha
Employees Worked With
Denisha Reynolds, Willie Woodard
