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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
2,899 Reviews

2,899 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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July 20, 2023

Great service - Marina is alway friendly and professional !!! She is always knowledgably of my service needs and questions. More

by robb.manchester
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Your positive five-star review makes what we do here at Dirito Brothers Walnut Creek Volkswagen so gratifying. We are pleased to read that our friendly Service Team provides you with great service and is always knowledgeable and professional with all of your questions and service needs. We value you as a customer and thank you for your business.

July 20, 2023

Kevin made the whole experience so easy and quick. He was able to accommodate me on a drop in basis. More

by aarts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the 5-star rating. It is so great to know our team made your visit with us easy and quick. Accomodating assiatnce is always valued to us. We're glad you came in, and we appreciate your business at Dirito Brothers Walnut Creek Volkswagen.

July 20, 2023

Service at Dirito Brothers is always excellent, and the staff is very courteous. My service agent even fixed a small problem with one of the car doors right there himself. More

by NPENDAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are proud to see that you had a great experience. Our Service Team always values courteous and attentive assistance. Thank you for taking the time to review our excellent team here at Dirito Brothers Walnut Creek Volkswagen.

July 19, 2023

Marina , my service consultant was a real professional. Good job, communicating and following up on my issue. Great reflection on the Reto brothers. More

by SAYOUNT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we always value professional and communicative assistance. From all of us at Dirito Brothers Walnut Creek Volkswagen, thank you for this incredible rating.

July 17, 2023

Dealership did a great job getting me in and out within 2 and one-half hours for my inspection. More

by BILLSULLIVAN100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Thank you for sharing your review. I appreciate you bringing your service experience to my attention. I would like the opportunity to speak with you to further discuss this inspection performed on your vehicle by our Service Team. Can you please contact me at your earliest convenience? Best, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

July 16, 2023

It was easy and fast to drop off the car. Marina was ready to check me in. Lift took me to work and picked me up. Had to wait a little bit longer but it wasn’t bad, had some lunch and my car More

by MONIKASKREP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are grateful for you taking the time to leave this positive review and feedback. It is wonderful to know that our Service Department took excellent care of you during your visit. Should you need anything, please don't hesitate to reach out to us at Dirito Brothers Walnut Creek Volkswagen.

July 16, 2023

I traveled three hours to go to Dirrito Brothers because they have given me excellent service in the past. When my check engine light came on, I knew that they were the service center that I trusted. Marina More

by CHARVIV13
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello. Thank you for the kind words and 5-star review. It is a pleasure to learn that you had a knowledgeable, extremely pleasant, and professional experience with our Service Department. We are truly thrilled to have earned your trust as a loyal customer. We appreciate you choosing us here at Dirito Brothers Walnut Creek Volkswagen. Come back anytime!

July 15, 2023

Appreciated having an appointment and no waiting to drop off my car. This was my first service on my Id4 and everything checked out fine and the car was ready in a timely manner. The service advisor, Sean w More

by KTWILLS22
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nanika Orgil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the five-star review. We are happy to learn our Service Department was able to complete everything promptly and was very professional. We hope you continue to choose Dirito Brothers Walnut Creek Volkswagen for all your automotive needs.

July 15, 2023

The group I worked with, headed by Sean I believe, were very helpful and friendly. I left my child's car seat in the car, and they ran back and fetched it for me. So helpful. More

by CHARLESSHACKETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Your five-star review is greatly appreciated here at Dirito Brothers Walnut Creek Volkswagen. Our friendly Service Team is proud to read that they were very helpful in retrieving your child's car seat. Thank you for your business and have an incredible day.

July 15, 2023

Everyone I worked with was wonderful. They explained what was being done with my car, and provided me a ride to work and back. More

by karispeltz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Jul 15, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the five-star review. Our Service Department strives to meet the needs and expectations of all our customers promptly. If you have any more automotive needs stop by Dirito Brothers Walnut Creek Volkswagen.

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