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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
2,899 Reviews
Call Service Center (925) 448-9940

2,899 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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August 27, 2023

Took car to dealer after my daughter recorded after the third time it happened her car not accelerating while getting on the freeway past 39mph. Dangerous situation ! Took it to dealer and after 5 days in More

by EWLAKE
Recommend Dealer
No
Employees Worked With
Kevin Hubert
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, We have received your review and a member of our team will be following up. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

August 27, 2023

The dealership was very clean, and very accommodatable to our needs. We will definitely be coming back More

by CARSEN Sidfrid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Carsen, thank you for the 5-star review of your experience with Dirito Brothers Walnut Creek Volkswagen. We appreciate your highlighting how very clean our facility is and how accommodating our team is. Your feedback is appreciated.

August 26, 2023

Had a flat tire on freeway and had to be towed to Dirito Bros. Even with no appointment they completed the tire replacement and some recall work in one day. More

by larrykeiffer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, thanks for sharing this five-star review with us. It brings us joy to know that our Service Team completed your tire replacement and recall work in a timely manner. For any additional assistance, please feel free to contact us anytime at Dirito Brothers Walnut Creek Volkswagen.

August 25, 2023

Helpful and answers questions. End of message Done That’s it Ok Have a good day More

by MCAM51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the five-star review. We hope you continue to choose Dirito Brothers Walnut Creek Volkswagen for all your automotive needs.

August 24, 2023

It was fast and excellent service. Communication was clear and friendly. Vehicel drop off and pick up was smooth. All Good! More

by ADAM.GUBSER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 25, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are grateful you took the time to leave this positive review. It is wonderful to know that our friendly Service Team made sure you had a smooth visit. Here at Dirito Brothers Walnut Creek Volkswagen, we take pleasure in being able to adequately fulfill the needs of our guests in a timely manner. If you ever have any future needs, we are always here to help.

August 24, 2023

I have nothing but positive things to share. Service was perfectively and faster than expected. More

by serclan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 24, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, thank you so much for the great feedback and 5 stars. We are so pleased to know that our Service Team was able to provide a perfectively, and quick experience on your visit. It was a pleasure to assist you here at Dirito Brothers Walnut Creek Volkswagen, we hope to assist you again in the future. Have a great day!

August 24, 2023

Last minute request they got me in and out in the stated time. Great service! More

by MAXIONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 25, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much MAXIONE for trusting us, and leaving us a great five-star review. We are so happy to know that our Service Team was able to provide a great experience, and was timely during your visit. Your business is valued, and we look forward to servicing you again in the future at Dirito Brothers Walnut Creek Volkswagen.

August 20, 2023

Did not value my time, very slow to respond to my needs. Gave me an estimate was poor More

by scrubjo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Hubert
2.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, We appreciate your feedback here at Dirito Brothers Walnut Creek Volkswagen. It would be great to be given the chance of speaking with you regarding the interactions and recommendations our Service Team provided you for the needs of your vehicle. I ask that you reach out to me when you get the time. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

August 20, 2023

Detailed explanation for why the car was acting the way it was acting. I appreciated that even though I wasn’t happy with what the car was doing. More

by JONATHAN94596
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to share your positive 5-star review. We're glad to learn that you are pleased with the high level of customer care from our Service Team at Dirito Brothers Walnut Creek Volkswagen. It's important that we thoroughly communicate the necessary maintenance needs to our customers. Please let us know if there is anything else we can do for you here at Dirito Brothers Walnut Creek Volkswagen. We are more than happy to help!

August 20, 2023

Excellent service. Very friendly and efficient. All work items, recommendations, and costs were explained well. Appreciate the Lyft service. More

by ALEXANDER.BEHM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 20, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much for this awesome review and rating. We are pleased to read that our Service Team was very friendly, efficient, explained all cost and recommendations during your visit. Your business is valued at Dirito Brothers Walnut Creek Volkswagen, please feel free to reach out to us for any assistance.

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