Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
2,898 Reviews
Call Service Center (925) 448-9940

2,898 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

Sort by
September 10, 2023

It is a new car, service was prepaid, but I has to pay. Horrible experience. More

by mhavel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Hubert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, It would be appreciated to have the chance of speaking with you regarding your concerns with the service experience our Service Team provided you. Please reach out to me so that we can discuss this matter further. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

Sep 11, 2023 -

mhavel responded

Greetings, I was very disappointed when I brought my new car, last Friday, for a scheduled, free service to your dealership. I had two prepaid services when I bought the car. My car has 6,000 miles on. I was refused to have it done for free and was forced to pay for it. On top of it, I found some missing piece (a screw on cap) in my cup holder yesterday (attached). Where is it missing??? I sent the note below to the services adviser I dealt with Kevin Hubert. I was having a scheduled service done on my Black, 2022 VW Tiguan last Friday, 9-8-202. This was supposed to be one of the FREE services that were prepaid when I bought the car in cash in February this year. You gave me some lame excuse that I have to wait till my car has 10,000 miles. I have also a Mercedes and we always owned Lexuses. I never wait until 10,000 miles between oil changes. It is my choice to have it done earlier. Who are you or anyone in the dealership to tell me when I change oil in the car I own. Mercedes or Lexus have never done that. It was supposed to be free that that is all you need to know. Your goal has to be your customer satisfaction - period. On top of it, I found in my cupholder this cap from something (attached picture). What did you forget to put back it. LET ME KNOW. I am very unhappy with your substandard service, and I am sure that I will tell everyone I know. Please send me a contact information for your general manager. He or she needs to know of how you treat your customer after they made the purchase. Also, I expect to get your answer regarding the cap ASAP. Dr. Havel ------------------------------------ Milan J. Havel, Ph.D., MBA mhavel@comcast.net 510-851-1026 cell

September 10, 2023

Ricky was awesome to work with. The showroom is always nice and clean. You’re my go to any and every time I need work done on my 2015 Golf TDI wagon. More

by SHARI.CHAMBLISS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky
Report | Print
Sep 11, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Shari, thank you for your kind review of Dirito Brothers Walnut Creek Volkswagen. We are so glad that you had an awesome experience with our Service Team and that you enjoyed our clean showroom. Have a great day.

September 10, 2023

Good communication and quick in and out. Dealership doing everything to solve a complex problem. More

by JKOT3
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, thanks for this amazing review! Communicative and timely assistance is always valued here at Dirito Brothers Walnut Creek Volkswagen. Come see us again soon!

September 08, 2023

I enjoy working with Nanika, she us very thorough, and professional. Marina in service is also very helpful. More

by johnBRU57
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 08, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi, we are very glad to read that our Service Team was very thorough, professional, and helpful on your visit. Thank you for the wonderful feedback and 5 stars. It was a pleasure to do business with you, and we look forward to work with you at Dirito Brothers Walnut Creek Volkswagen again in the future.

September 08, 2023

Terrence was courteous, knowledgeable and professional. He had me checked in for my service and on my way in no time. More

by CRAIG.MAZZERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrence
Report | Print
Sep 08, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are so happy to read that our Service Team was courteous, knowledgeable, and professional on your visit. Thank you for taking the time to leave us this awesome 5-star rating and review. Please feel free to reach out to us if we can be of any assistance in the future at Dirito Brothers Walnut Creek Volkswagen.

September 04, 2023

Terry was great. I called him multiple times to get pricing on a part and labor. He was very patient and answered my question. I decided to take my car to that dealer More

by ilhem23000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrence Price
Report | Print
Sep 06, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi, we are very excited to read that our Service Team was very friendly, patient, positive, and approachable during your visit. Thank you for the great feedback and 5 stars. We're glad you came in, and our team will be more than happy to assist you with anything you need on your next visit at Dirito Brothers Walnut Creek Volkswagen.

September 04, 2023

Dirito Brothers VW makes it very easy to schedule a service appointment and their Service Representatives make it easy to understand the work to be done and the estimated costs involved. From the greet More

by KIKIWEES48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 05, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the positive review and rating! We are delighted to know that you had a great service experience with us at Dirito Brothers Walnut Creek Volkswagen and we value your business!

September 04, 2023

Quick intake during service appointment and collaboration with VW headquarters to resolve a complex issue. Kept me in the loop during the service duration. More

by JKOT3
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 05, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi, we are so glad to know that our Service Team was able to update you on progress, and was quick during your visit. Thank you for the awesome feedback and 5 stars. If you ever need help with your vehicle, Dirito Brothers Walnut Creek Volkswagen will be here for your any time.

September 02, 2023

It was very easy to get my car serviced for unexpected issues with booking available ! More

by KATRINA5AMAYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

It makes us very happy to read that it was very easy to get your car serviced here at Dirito Brothers Walnut Creek Volkswagen. Thank you for your wonderful five-star review.

September 01, 2023

Marina and your crew did a really nice job taking care of my car. Thank you. More

by PATRICK80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello. Each and every day, the Service Team of Dirito Brothers Walnut Creek Volkswagen strives to be excellent. Perfect reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us.

1
...
55
56
57
...
290