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Dick’s CJDR of Wilsonville

Wilsonville, OR

Overview
Employees
Reviews
Vehicles
4.5
1,975 Reviews
The Dicks CJDR Wilsonville team would like to extend an invitation to come in out of the rain and explore our INDOOR climate controlled showroom! With over 170,000 square feet, we are proud to be the largest indoor automotive dealership in the Pacific Northwest. No matter what Mother Nature brings, it's always warm and bright at Wilsonville Jeep Ram… You're going to love it here! Our indoor showroom not only offers a large inventory of the latest Chrysler Jeep Dodge and Ram vehicles available, but we also carry a wide selection of high-quality and low-mileage used vehicles for you to choose from too!
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25600 Southwest Parkway Center Drive

Wilsonville, OR

97070

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Showing 1,975 reviews

January 15, 2024

Okay. Okay. Issues with dead battery caused car being returned to be charged and system checked out. More

by Beaverstate65
Recommend Dealer
Yes
Employees Worked With
Tarek Eldeeb
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tarek Eldeeb
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Jan 18, 2024 -

Dick’s CJDR of Wilsonville responded

We appreciate your kind words. I am glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

January 15, 2024

Fine. Nothing exceptional. They fixed my truck but it was definitely more expensive than other shops. More

by MATT.SOUTHER
Recommend Dealer
Yes
Employees Worked With
Adam Denning, Adam Denning
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Jan 18, 2024 -

Dick’s CJDR of Wilsonville responded

Matt, I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that we can learn more about your visit. I hope to talk with you soon. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

January 15, 2024

I recently leased a New Jeep Wrangler and had a great experience working with Leo, Skylar and Tarek. They were all very easy to work with and provided good customer service for my wife and I. We would re More

by acowlthorp
Recommend Dealer
Yes
Employees Worked With
Skylar Hibsch, Skylar Hibsch
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January 15, 2024

Very welcoming and friendly Service was really great and had me in there for less than a hour More

by Cannonwilena
Recommend Dealer
Yes
Employees Worked With
Adam Denning, Adam Denning
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Jan 17, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

January 15, 2024

Everything was excellent, I am still waiting for my paperwork to be emailed to me. More

by csbruner65
Recommend Dealer
Yes
Employees Worked With
Tarek Eldeeb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tarek Eldeeb
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January 14, 2024

Easy same day service for my oil change. Ben kept me updated all the way through. More

by Tyler Chang
Recommend Dealer
Yes
Employees Worked With
Ben
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Jan 17, 2024 -

Dick’s CJDR of Wilsonville responded

Hi Tyler, and thanks for your kind words! I appreciate our team here at Dick's Chrysler Jeep Dodge of Wilsonville and I am thrilled that they have taken care of you and accommodated your needs. I strive to keep our guests satisfied and I'm very happy to hear that this was achieved with you. Thank you again! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

January 14, 2024

Turned a bad situation with my daughter's Jeep Liberty into a good one. Even help my wife and daughter get the vehicle the rest of the way into service when it died barely inside your parking lot while th More

by garthhepler14
Recommend Dealer
Yes
Employees Worked With
Ben
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Jan 18, 2024 -

Dick’s CJDR of Wilsonville responded

At Dick's Chrysler Jeep Dodge of Wilsonville, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. I am very pleased we were able to assist you and your family, and I hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

January 13, 2024

We were missing a key fob and didn't get the Serius XM radio station they said we would get. More

by LARRYREED695
Recommend Dealer
Yes
Employees Worked With
Joshua DeLaunay
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua DeLaunay
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Jan 17, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your feedback, Larry. I appreciate you taking the time to write this review and would like to learn more about your experience. Please contact me at your earliest convenience. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

January 13, 2024

Poor communication unfortunately Still waiting for response to take care my vehicle Please let Adam know when my vehicle going to be taking care More

by jl81681
Recommend Dealer
No
Employees Worked With
Adam Denning, Adam Denning
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Jan 17, 2024 -

Dick’s CJDR of Wilsonville responded

I'm disappointed to hear about your experience, and I'd like to understand more about it. Please contact me so we can work towards a resolution. I look forward to hearing from you. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

Jan 17, 2024 -

jl81681 responded

Dear Ryan, Thank you for your response. As you should know by now, the ram pickup I purchased from your dealership and Been in your service department many many times in the past year. I’m still having the same issues with my truck that started showing up since day 1. I have been back so many times that I believe the service department is tired of seeing me. . Ryan, this is really disappointing to me after i purchase 3 vehicles When I purchased the truck from you guys overpriced btw I did so with the confidence that it’s was a brand new vehicle and I wouldn’t need to spend time and money constantly repairing it. Although the service work is covered under warranty I have spent countless hours away from work bringing the truck back time and time again. If you truly want to resolve this issue you need to refund my cost I have into the truck. I will buy something else from you that is less complicated and not customized.  I need reliable transportation This is all I want but I believe this should be done transparently and should not be a profit center. I came to your company with the expectation of dealing with an honest and ethical business. I don’t think I have caused any of the disappointments I am dealing with now.  I await your decision as to how we can resolve this unpleasant issue where we can end up with a fair and equitable relationship for yeas to come . I await your proposal. Thank you Luis  

Jan 17, 2024 -

jl81681 responded

Please let me know if you happy to discuss this matter in person more than to stop by at your convenience I can explain better the situation. Have a great day

January 13, 2024

It was awesome Adam got my truck in and taken care of and answered all of my many questions. He goes out of his way to provide good customer service . More

by KATHILAMM
Recommend Dealer
Yes
Employees Worked With
Adam Denning, Adam Denning
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Jan 17, 2024 -

Dick’s CJDR of Wilsonville responded

Kathilamm, I am truly grateful for this awesome review! I am thrilled that Adam was able to take care of you. He is a great asset to our team and I appreciate him for providing you with the customer service that you deserve. Thank you again and I look forward to the opportunity to work with you again in the future. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

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