Dick Wickstrom Chevrolet

After having an unpleasant experience at another Chevy dealer, I decided to take my chances and start the negotiation process all over again at Wickstrom. Not only were they immediately able to beat the o dealer, I decided to take my chances and start the negotiation process all over again at Wickstrom. Not only were they immediately able to beat the other guys' price but they provided the best customer service from the very first phone call. Mr. Scott Stephenson was friendly, attentive and quick to follow-up. He ensured the process went as smoothly as possible and took the time to listen to and address any questions/concerns. Because of him, Wickstrom got my business and I now have a higher opinion of car salesmen. The one negative part of the time I spent there was with the Finance Manager. I understand that dealers don't make their money on new cars so they make up for it on the extras. I opted out of the extended warranty and the FM's persistence and aggressive behavior to try and convince me to take it, made me walk out of the dealership regretting that I bought a Chevy at all. His hard-sell approach only caused him to dig his grave deeper. "It pays to drive American" takes on a different meaning when someone makes you feel like a fool for not getting more coverage. It didn't sound like "if" something breaks down, it started to sound like "when" it breaks down. Recognize your audience and how they are reacting. Not everyone rolls over for a bully. I've since gotten over that FM's friendly handshake that turned into a cold shoulder and would still recommend this dealership to others. More

My Sales Rep was Michael Seydlitz, he was great! The original person I worked with on the financing and paperwork was ok, but evidently he had the paperwork in a mess. I had to return to the dealer a we original person I worked with on the financing and paperwork was ok, but evidently he had the paperwork in a mess. I had to return to the dealer a week later when Tony (The real finance guy) returned from vacation to resign all the paperwork. Kind of a pain in the back side, but everything worked out fine. The overall experience went from Great, to Bad to Great again! More

The staff at Dick Wickstrom was outstanding. They made buying a car from a dealership a no hassle experience. I have purchased many cars from Carmax and after my experience with Dick Wickstrom I will def buying a car from a dealership a no hassle experience. I have purchased many cars from Carmax and after my experience with Dick Wickstrom I will definetly be back. They took care of me and my needs. Also, they were able to get a better rate on my financing then I could. Love it!!! My wife will be needing a new car soon and we will now only go there. Good-bye Carmax Hello Dick Wickstrom!! More

The buying process was in fact a pleasant one from start to finish. Mike was very friendly, helpful and knowledgeable about the car. During the initial negotiation I also met Jared Wickstrom. Again he was f to finish. Mike was very friendly, helpful and knowledgeable about the car. During the initial negotiation I also met Jared Wickstrom. Again he was friendly and helpful. I considered their initial offer overnight and did some more research on what was currently available. There were some better deals out there but they were willing to work some more to earn my business. In the end I got the exact car, color and options I wanted and a fair price. More

The people at Wickstrom couldn't have been nicer and more easy to deal with. Made the car buying experience better then expected. Their product knowledge and professional attitude was fantastic! I will ALWAY easy to deal with. Made the car buying experience better then expected. Their product knowledge and professional attitude was fantastic! I will ALWAYS recommend Wickstrom to any one that I know for their car buying needs. Dave really knows how to make people feel comfortable as you are spending so much money on a much needed purchase. More

When I first inquired thru email I was promptly answered. Very politely but not too pushy either. Then I made an appt. with Mike. He was really great. Extremely friendly and helpful. He made it a pleas Very politely but not too pushy either. Then I made an appt. with Mike. He was really great. Extremely friendly and helpful. He made it a pleasure to deal with everything. Once I was ready to pick up vehicle, the keys were missing! However Dave gave me a great loaner car and made keys the next day. To make up for mishap the gas tank of my new truck was filled and vehicle delivered to where I was working! So it was worth the small inconvenience for sure. Very happy with repairs made and vehicle! More

I just bought a new 2012 Chevy at Wickstrom Chevrolet. This was the best car buying experience I have had. Because I have serviced my previous Chevy there, they gave me their best offer right off the bat This was the best car buying experience I have had. Because I have serviced my previous Chevy there, they gave me their best offer right off the bat. This meant I didn't have to haggle or question their offer. There was no pressure! Everyone was helpful, friendly, curtious, and respectful. It felt like family. I highly recommend Wickstrom Chevrolet of Roselle! More

This was one of the easiest, non-pressured purchases I've ever made. I'm in sales as well and their staff was easy to work with! They made us feel comfortable and accomodated our requests right away. I wo ever made. I'm in sales as well and their staff was easy to work with! They made us feel comfortable and accomodated our requests right away. I would definitely reccomend this crew and location as it's one of the few auto places I've been too that exceeded my expectations! More

This is the fifth car we have purchased at Wickstrom. Each time we are pleased and impressed with the knowledge and friendliness of the salespeople. Again this time we were not disappointed. Mike was v Each time we are pleased and impressed with the knowledge and friendliness of the salespeople. Again this time we were not disappointed. Mike was very knowledgable, friendly and just great to work with. He answered all our questions and assited with our needs. He took his time to explain our new vehicle to us and followed up to see if we needed any else. We plan to keep returning to Wickstrom when the need arises as we have never had anything but a positive relationship with this dealership. More

This was the 1st car I have purchased in 10 years, so I was a bit nervous. I made an inquiry on a car listed online, got a message back very quickly (within a hour) that it had sold the night before and wa was a bit nervous. I made an inquiry on a car listed online, got a message back very quickly (within a hour) that it had sold the night before and was presented a similar car. Mike took all my info over the phone and had the whole deal ready for me when I arrived at the dealership. I live about 45 minutes away. My financing was a challenge as well as being in a unique purchasing situation (my husband is deployed and the purchase was in his name). The team at Wickstrom works well together and is genuinely wants to make the customer feel appreciated. More