Dick Hannah Volkswagen

Dick Hanna Vancouver Volkswagen has always been great to work with. From the original leasing of a vehicle to the eventual purchase of an upgraded vehicle, they have always been informative, friendly, fair work with. From the original leasing of a vehicle to the eventual purchase of an upgraded vehicle, they have always been informative, friendly, fair and kind. Working with Nickolas, Zane and Sam, it’s was a great experience! They were the best! More

I had a really good experience here. Both Nick and Isaac were very kind and helpful. The atmosphere was friendly. The signing of the paperwork took longer than I had hoped but the ove Both Nick and Isaac were very kind and helpful. The atmosphere was friendly. The signing of the paperwork took longer than I had hoped but the overall experience was very good. More

Was a good experience other then to get the paperwork done seemed like a long time to me.The salesman was awesome really good kid done seemed like a long time to me.The salesman was awesome really good kid More

The staff was positive and professional. They answered all my questions and concerns. They made my experience stress free and made sure my wants and needs were met. They answered all my questions and concerns. They made my experience stress free and made sure my wants and needs were met. More

Friendly atmosphere and very knowledgeable salespeople. I felt like I knew everything about my car before we left the lot. I felt like I knew everything about my car before we left the lot. More

Dean and Garrett were amazing! Had the best experience, they let me test drive whatever I wanted, and as long as I needed to find the right vehicle. I found it, and they made the b Had the best experience, they let me test drive whatever I wanted, and as long as I needed to find the right vehicle. I found it, and they made the buying process really smooth, and got me into my new VW without any issues. Love the service, and the team there. More

Responsive, not pushy except the finance manager with extended warranties. Process took longer then I would have liked but all in all a good experience extended warranties. Process took longer then I would have liked but all in all a good experience More

Garrett was one of the most pleasant people in the sales business,not just auto, that I have ever dealt with. Very knowledgeable and kind, while not being pushy at all. Isaac, who helped with finance, was business,not just auto, that I have ever dealt with. Very knowledgeable and kind, while not being pushy at all. Isaac, who helped with finance, was great as well, helping navigate the not-so-fun-parts of buying a car and making it super easy for me. I truly appreciate this team for helping me and my wife out, finding the car that checked all of our boxes. More

Great service and great car selection. We did not feel pressured and were given a lot of options We did not feel pressured and were given a lot of options More

Saw a used (CPO) EV on their website and went in and purchased same day. High-pressure sell to buy into the expanded aesthetic coverage packages that, on second thought, I am likely to cancel. Financing purchased same day. High-pressure sell to buy into the expanded aesthetic coverage packages that, on second thought, I am likely to cancel. Financing process was easy/straightforward. True to the motto the people I met there were nice. And I do like the car that I bought and know I got a good deal considering its upgrades. Most disappointing and somewhat unforgivable thing, however, is that the previous owner of the car is still registered as the primary user and I have been unable to remove their account, uninstall their preferences, or update the car even to the current time zone. (The "clean swipe" should have been part of the thorough 100-point inspection process so it makes me wonder what else was missed...) I am having to make a second trip back to the dealer to get the car serviced and fully transferred over to me. (Good thing I'm not buying gas anymore LOL.) I get that I am driving a computer on wheels but a hard reset seems like one of the easiest things to do for your customers before you send them home with a new-to-them vehicle. I will think about updating this review once everything's been taken care of. More