Dick Hannah Honda

This is an email I wrote earlier today to the people at Dick Hannah and pretty much sums up the experience: Last week my fiance and I had both talked with you about purchasing a 2009 base model honda fi Dick Hannah and pretty much sums up the experience: Last week my fiance and I had both talked with you about purchasing a 2009 base model honda fit as part of the cash for clunkers program. Before we came into the dealership we confirmed with Adam that you would match our price quote from another dealership in Portland for the MSRP price after delivery fees. We had family drive 5 hours from Baker City to make the transaction there with you but when we arrived at the dealership a woman would not honor the price we had agreed upon hours earlier. We also had an online quote from your own dealership for $17,100 and were willing to pay that. She first agreed and took the paperwork to another office, then returned and said the price we needed to work with was $18,000 - for a BASE MODEL FIT. which is nearly $500 more than the price of an automatic Sport model. Maybe if Adam had been there it would have worked out differently. Needless to say our parents' 5 hour drive was for nothing and we did not do business with you. Instead we went to a dealership and purchased a new Sport Model automatic for $17,500, no hassle, no price hiking, just fair and courteous service. Not only will we NEVER purchase a car from you, but I will also be letting all of our friends, family and online community know via review sites of the horrible experience we had with you, Dick Hannah Honda. Most Sincerely, Emily More

Whitney Cooper was a great help to me at Dick Hannah. I felt like I was taken care of from start to finish which was nice for a change.. She really is making her managers proud. She was kind and helpful an felt like I was taken care of from start to finish which was nice for a change.. She really is making her managers proud. She was kind and helpful and a Coug to boot! Thanks Whitney! David Day More

Working with Kevin at Dick Hannah was pretty painless. He is a pleasant man and interesting to talk to. Buying a car shouldn't be an long ordeal and Kevin did everything he could to keep the process movi He is a pleasant man and interesting to talk to. Buying a car shouldn't be an long ordeal and Kevin did everything he could to keep the process moving along. I think previewing the vehicles on-line made it even easier. Let's hear it for progress. More

I was very happy with the customer service that I got from Honda overall. The sales person, SAEED, answered all my questions with patience, gave me options, and expailend all the features of the cars th from Honda overall. The sales person, SAEED, answered all my questions with patience, gave me options, and expailend all the features of the cars thoroughly. I was very impressed. He was very understanding about my concerns. Saeed made me think one more time that there are really very honest sales people out there. Eveybody in that dealership that I talked greeted me with smile and they were very friendly. I appreciate the time that SAEED and the finance department spent me. TQ and way to go Saeed and the team in the dealership. I will recommend you guys to my people. I`m very happy with my new car. P. AKHTAR More

I bought a car from Dick Hannah Honda January 2009. The battery died 3 times in the first month I owned the car and 2 out of 3 of those incidents Hannah’s “roadside assistance" failed to respond within 2 h battery died 3 times in the first month I owned the car and 2 out of 3 of those incidents Hannah’s “roadside assistance" failed to respond within 2 hours so, I had to call my sons to rescue me. I brought the car to Hannah service center at the scheduled 10:00 AM appointment for a new battery, by 4:00 PM that same day the service was still not done and in addition I was told the warranty does not apply to the battery, "Neither the mfg warranty or the $2,700.00 extended warranty I purchased in addition." Dick Hannah Honda Service Manager refused -yes, refused to honor either warranties and did not even have the integrity to speak to me face-to-face. I more than adequately voiced my frustrations and asked the girls at the service counter to return my keys to me. Neither of the girls claimed to know where my keys were and refused to try to find them for me. 30 minutes later; 6.5 hours of my Saturday and a 36 month battery, plus service cost me $250.00. AutoZone = 36 month battery plus labor $80.00 After feeling a complete fool for trusting the "Dick Hannah" name and being ridiculously ripped-off for a warranty that apparently only applies to new "tires for life" -I needed the oil changed. Skeptical and praying for God's covering from further dishonest business, God made his way and blessed me with an honest young man who did the oil change in two hours and only charged me for an oil change (ironic). The man's name is Adam Baker. I wish Dick Hannah could be as selective in future employee selections. Great job Adam! Continue to be a good example of an honest day’s work. You will always be able to look into your little girls eyes with pride in knowing you provider for her with integrity despite your current employer’s business ethics. More

Over all, this was the best car-buying experience I've had. Paul Dicker is the complete antithesis of a "car salesman". He is attentive, concerned and offers no pressure to the customer. All of our questi had. Paul Dicker is the complete antithesis of a "car salesman". He is attentive, concerned and offers no pressure to the customer. All of our questions were answered in a courteous and polite manner. I really cannot say enough about Paul, he's is a professional. The dealership personnel, other than Paul, were equally customer oriented. From begining to end, a very positive experience. More

I found Dick Hannah Honda on the internet after trying to deal with a local Honda dealership. I received a phone call 10 minutes after entering what kind of car I wanted. The sales person was professional, deal with a local Honda dealership. I received a phone call 10 minutes after entering what kind of car I wanted. The sales person was professional, respectful and friendly. What a nice change! I was very happy with the price I paid and would recomend this dealer to anyone looking for a new Honda! More

I was referred to Dick Hannah Honda and Leslie McCulley by a friend who had recently had a great experience buying a car from them. Leslie was friendly, helpful and patient. I came in thinking I wanted on by a friend who had recently had a great experience buying a car from them. Leslie was friendly, helpful and patient. I came in thinking I wanted one car and ended up buying my dream car thanks to Leslie's great help and knowledge. I am so happy with my Accord Coupe and I will recommend Leslie and Dick Hannah to anyone I know in the market for a new car! Thank you!! More

I was really happy about the services provided by the people in Hannah Honda, especially Kevin Kooistra. He was very patient, answered all my questions. When I asked him whether I can come back the next people in Hannah Honda, especially Kevin Kooistra. He was very patient, answered all my questions. When I asked him whether I can come back the next day to take my new car back, he just drove the new car to my home. I really appreciate the services provided by Hannah Honda. More

When my sister and I arrived at the dealership, right of the bat, we were greeted by Mr. Vincent Gillam's big smile and positive attitude. Purchasing a new car is stressful enough, but once Vincent sat dow the bat, we were greeted by Mr. Vincent Gillam's big smile and positive attitude. Purchasing a new car is stressful enough, but once Vincent sat down with us and went over, in-depth, the trade-in/car-buying process, both my sister and I were assured we came to the right dealership. Vincent literally stayed with us late into the evening to make sure we understood the A,B,C'S of car buying. Although, my sister decided it was not the best time to purchase a vehicle at this time, Vincent is still working with me to get me into that brand new '09 Black Accord! I have and will continually advocate for Dich Hannah Honda. They are truly the best in the business! More