Destination Nissan
Albany, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 AM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Our Versa was in a collision. The body shop handled the estimate and worked with the insurance company. The repairs were done in a timely manner. The detailing was exceptional. estimate and worked with the insurance company. The repairs were done in a timely manner. The detailing was exceptional. More
I had originally went to Destination Nissan because of an SUV I saw on their website. I was able to make an appointment for a test drive through their live chat which was very convenient. When I arrived they SUV I saw on their website. I was able to make an appointment for a test drive through their live chat which was very convenient. When I arrived they were very helpful and were ready for to me to take the test drive. I liked the SUV very much but there was still something missing. I went home and continued to do some more on line research. I returned the next day and even though Jason,who I worked with the previous day, was helping another customer I did not have to wait to be helped. George then helped with what I came in to look at and was very patient and professional while I looked at many different vehicles. After several test drives we found the one!! I finally had that "Im in love" feeling and knew this was the SUV for me. If it wasn't for George being so patient and encouraging with making sure we checked all the vehicles before giving up I would still be looking or a new car instead of doing my happy dance! Thank you Destination Nissan, Suzanne, Jason, and George for all your help!!! More
I had a great experience. I called on the phone and reached Suzanne in Sales, after finding a car online through car finder. Then after answering my questions, I arrived to show my spouse and we were reached Suzanne in Sales, after finding a car online through car finder. Then after answering my questions, I arrived to show my spouse and we were introduced to Vinny, Then we went on test drive and purchased the car in only hour. Also when picking up car we received a voucher for having a small dent removed. The Body shop only took 15 minutes and you can't even tell anything was there. Everyone was professional and very knowledgeable, and my experience was very satisfying. Thanks again Destination Nissan. Casey Bates More
I had to file a complaint with Nissan (corporate) about minor issues with my car that were not promptly handled or communicated properly. I initially voiced my concern at the dealership only to be told mad minor issues with my car that were not promptly handled or communicated properly. I initially voiced my concern at the dealership only to be told made up stories and then ignored for weeks while they ‘looked into it’. Once it was ‘researched’ it turned out that I was told one thing but what was actually entered in the system was different. The rep at Nissan had to contact them only to have them contact me - over and over again. Weeks passed before it was resolved and the rep at Nissan got to see for herself how it was handled with minimal effort, minimal consideration for the complete inconvenience of having to drive back and forth to the dealership for issues that were so minor that should not have taken as long as they should. Felt like they could care less after the actual sale. I could not wait for the issue to be resolved so I could go to the other local dealership for another issue and the experience was so much better. I was told to actually purchase my car at the other location. I should have listened. More
I went in to get an oil change, and I left my wallet on the front seat of my car. Not thinking much of it, I let it go and waited for my service to be complete. When I got back in to my car, I noticed $100 the front seat of my car. Not thinking much of it, I let it go and waited for my service to be complete. When I got back in to my car, I noticed $100 was missing from my wallet. I called the dealership and the first manager said it was not his problem, so I had to go back, talk to about 6 different people who all told me I shouldn't be so trusting and they were not liable. Last time I checked, money doesn't just get up and walk out of wallets, so it's clear someone stole the money. The dealership made me call the police, and refused to call the employee back who was working on my car. Still have not heard anything about it, not even an apology. Worst experience in customer service I have ever had, and I would rather pay for every oil change my car will ever need than to deal with these jerks ever again. Awful awful awful customer service. It was bad enough things went wrong during the leasing process. I guess this dealership is just all around terrible, from the sales room to the body shop. I would NEVER EVER EVER EVER tell anyone to go to Destination Nissan, you will end up wasting your time, and possibly loosing your hard earned cash from the thieves they have decided to employ. More
Came over to further investigate a Leaf, after having visited another dealership. Greg was knowledgeable and very helpful in smoothly arranging for a lease. Then he was very helpful in making the arran visited another dealership. Greg was knowledgeable and very helpful in smoothly arranging for a lease. Then he was very helpful in making the arrangements for licensing in Massachusetts. More
Great service. Although they did not have my appointment in the computer, they took my truck in when I arrived and had the service completed in a timely manner. in the computer, they took my truck in when I arrived and had the service completed in a timely manner. More
I talked with Suzanne over the phone after my initial email and when I got to the dealership I met with Mark. He immediately got me and my wife set up with the car we wanted to test drive and had all the email and when I got to the dealership I met with Mark. He immediately got me and my wife set up with the car we wanted to test drive and had all the paperwork cleared quickly while getting to know us and having us get to know him. He went out of his way to make us feel comfortable and at ease while in the showroom and while driving the test car. He was friendly, talkative, and very polite and understanding. While waiting for more paperwork and getting information on my trade in, another associate offered us drinks and candy to help pass the time. The financing was a bit of a hassle because Eric, our financier, had gotten the VIN numbers mixed up, but that was the only down side to the entire process. Everything else was enjoyable, quick, painless, and easy. A great dealership to work with and highly recommended. More
I walked into the dealership after eyeing the Nissan I walked into the dealership after eyeing the Nissan Versa Note and having done my own research on it and my trade-in potential as well. This was th I walked into the dealership after eyeing the Nissan Versa Note and having done my own research on it and my trade-in potential as well. This was the third dealership (Honda and Toyota being the others) I had visited, and the first where I was immediately greeted by a friendly face. The friendly face belonged to Matt, who made me feel at ease immediately in a place that is (sometimes by design) a little overwhelming. He shared information about the car without ever trying to push the sale (like other dealerships I had visited in search of a new vehicle). I test drove the vehicle and Matt was friendly and knowledgable about it. Destination Nissan was able to get me a very fair price on my trade-in, and I ended up liking the Versa so much that I purchased it that night. During the sale, Matt kept me updated on all of the transactions that were going on- with the finance department, the insurance company, etc, and was completely on top of the transaction. The finance department at Destination Nissan was extremely helpful and well-informed, and my interaction with Tyson was also very smooth and easy (he was very knowledgable about the entire process, which again put me at ease). The entire experience made me feel like I was their only customer, providing the one on one attention that a car buyer should always have. Matt kept the buying process simple, smooth, and easy to understand. He and the other staff I interacted with were friendly, competent, confident, and helpful. I would buy a car from Destination Nissan again, although with my new Versa and Nissan's great reputation for cars, I probably won't have to. More
3 years ago we purchased a Suzuki from them, and they really went out of their way to make us pleased. The people we worked with were very knowledgeable and NOT high pressure. Based on that experience really went out of their way to make us pleased. The people we worked with were very knowledgeable and NOT high pressure. Based on that experience, we returned yesterday to buy a used Chrysler that we saw on their website. Alan, our salesman, took all the time we needed to make sure that the car we requested would be a good choice. Considerate, efficient, honest- he is a genuine gentleman. Our experience, both times we bought from this dealership, is evidence that this dealership is superb! More










