Destination Kia

I felt that they were disorganized. I made my appointment at the beggininng of the week and had to make arrangements to get my car there. My car is only three months old and I was having an issu appointment at the beggininng of the week and had to make arrangements to get my car there. My car is only three months old and I was having an issue with the equipment installed in my car. It was installed through suzuki through an outside vendor. Come to find out the vendor was never contacted to have them there for my appointment and they were the ones that needed to look at it. My car went down twice and never looked at. I decided to contact the outside subcontractor myself because dealing with them was awful. Not to mention that a month ago when my car went in for body work it came out with scratches that were not on it when it went in. Which the body shop did make that right so I can not fault them on that other than the fact that the dealership is a drive for me and it is inconvient to have to drive down there more than once for the same issue. More

I purchased a used Kia Sorento from this dealership almost two weeks ago on a Saturday. Iniitially I was apprehensive because I planned to go to a Kia dealership but I liked Dominic who was the sales p almost two weeks ago on a Saturday. Iniitially I was apprehensive because I planned to go to a Kia dealership but I liked Dominic who was the sales person. Everything went pretty smooth and I arranged to pick the car up that Monday. I asked to be called to confirm the rate I was approved for; additionally Dominic promised he would be there that evening when I came to pick up the vehicle. I arrived and Dominic was not around, so I met with someone else. However, when Mark brought the paperwork over, I asked why I wasn't called as requested about the rate and my monthly payment. He informed me that they dont call each customer to tell them that information unless it's requested. I explained I requested it, however, I was more annoyed at the way he responded as if I was asking too much of them. Furthermore, I was told they did not have the title so I would be given dealer plates for a couple of days. I also asked about the second key and was told to follow-up with Dominic. A few days passed, and I did not hear from Dominic (who claimed he would call the next day to see how the car was running). I contacted him on his cell phone and he apologized and informed me he was out of town and did not have a chance to call me. I asked about the second key and when I would be able to get my plates for the car. He said he would follow-up with me on both including locating the car manual. A few days passed and no follow-up, so I called and spoke with Chris, the sales manager, who's people skills could use improvement. He basically said if the manual wasn't in the car theres not much they can do; "they dont go out and purchase car manuals". Furthermore, he stated Dominic shouldn't have promised one to me, although he didnt, he just said he would look into it. Basically, the next day Chris called me and said they have the plates and I could come in to finish up my paperwork (over a week later). When I arrived I completed the paperwork with another sales guy, Hank who was very nice and tried his best to make the best of a bad situation. He informed me he would be helping me because Dominic no longer works for the company. I completed my paperwork and was given the second key. Mark came and spoke to me for a few minutes about a minor issue with the car and that he placed a call to the original owner and requested the manual. While finalizing the paperwork, Hank says I owe $16.50 for DMV fees, I questioned what it was for specifically and he did not know. He left to ask Chris and came back and said it was money that wasn't covered in the deal. I thought to myself this place has the worst customer service ever, they dont take the time to explain anything and it's obvious its all about the sale. After the sale, everything else is irrelevant. I believe my expectations were too high because when I bought my first car from a different dealership it was a good experience because they had great customer service and made sure they communicated on all aspects. I gave this dealership a poor rating because they lack communication, have poor customer service skills and could use improvement on professionalism (hence the throwing each other under the bus to the customer). I like the car, just wish I bought it somewhere else. More

Service was completed quickly efficiently and well done. I was very pleased with Samantha, as she listened carefully and addressed my concerns. She called me with progress reports. I was very pleased with Samantha, as she listened carefully and addressed my concerns. She called me with progress reports. More

My experience with Al Giulano was very pleasant. He went out his way to make the purchase of my Equator as good as it gets. out his way to make the purchase of my Equator as good as it gets. More

It is near to our house so we went down there to see the car. When we went there it was good to find good vehicles and our dealer Hank helped us a lot in finding the vehicle that can meet our needs to the b car. When we went there it was good to find good vehicles and our dealer Hank helped us a lot in finding the vehicle that can meet our needs to the best. We appreciate his work and we recommend also to come and have a look if you could find good vehicles for you. More

WE went down to find a reasonably priced vehicle with good gas mileage and that was exactly what we purchased. Kevin was very friendly and not pushy. He knew the area we lived in and realized the neces good gas mileage and that was exactly what we purchased. Kevin was very friendly and not pushy. He knew the area we lived in and realized the necessity for an AWD vehicle Several other employees introduced themselves and congratulated us on our purchase. It was a good experience and we are already recommending them to our friends and family. More

My husband and I bought a 2011 Suzuki sx4 LE sedan. We were originally looking at the hatchback version since we previously owned a areio hatchback and loved it. This car is smooth and we just over all lo were originally looking at the hatchback version since we previously owned a areio hatchback and loved it. This car is smooth and we just over all love it. Hank was our sales person. We thought he was great, since he wasn't being pushy like other dealers we visited that day. He helped us stay within our potential budget. We more than likely will be coming back to advantage Suzuki in the future. More

Hank was a great dealer to work with. He was very friendly, and helpful. He definitly did a great job on selling me my Suzuki. friendly, and helpful. He definitly did a great job on selling me my Suzuki. More

Was not burning to buy another vehicle when I visited Advantage Suzuki.After looking over an extensive inventory of great used cars with a salesman who provided any details I asked about,was very helpful Advantage Suzuki.After looking over an extensive inventory of great used cars with a salesman who provided any details I asked about,was very helpful. I fell in love with a year old SX4 in exellent condition and low mileage,which I now own!The entire staff was very professional and personable.. I came away with a satisfied feeling,and a nice vehicle I hope will provide many years of enjoyment and reliable service. Thanks! Satisfied Customer. More