Dean Team Subaru Volkswagen

As a new driver and a first car buyer, my family and I were delighted at how easy it was to purchase a used car from the Dean Team. We immediately found a car that we liked and our sales associate, Scot J were delighted at how easy it was to purchase a used car from the Dean Team. We immediately found a car that we liked and our sales associate, Scot Jones, made the rest of the transaction a piece of cake! More

John was great. He made the process run very smoothly, explained everything step by step and I felt very comfortable during the process. He was very helpful in explaining everything in a way that was com explained everything step by step and I felt very comfortable during the process. He was very helpful in explaining everything in a way that was completely understandable. I am very happy that he took such good care of me and would recommend him to anyone who was interested in purchasing a new or used car. More

I was looking out for a used BMW and found one through the internet at Dean Team subaru Volkswagen. Initially I started talking to Wes Gallegos at the dealership over the phone and was very cautious since the internet at Dean Team subaru Volkswagen. Initially I started talking to Wes Gallegos at the dealership over the phone and was very cautious since I was not seeing the car physically and was talking to someone on other side of the country that i don't know. Wes provided me all the information that I needed and also video conferenced me and showed the car, subjected to final physical inspection. Once we decided on a agreement on the price, I decided to fly down and Wes did all that I expected, right from picking me of from the airport. Once I saw the car, the car was really the way it was explained to me and I was really happy. Wes has already done the paperworks before hand and he got everything done in a hours time. I was really happy about Dean Team overall experience. i would recommend Dean Team to anyone. More

Tony in sales did a wonderful job explaining and walking me through how to use features. Very easy to work with. Easiest experience I've ever had buying a car. me through how to use features. Very easy to work with. Easiest experience I've ever had buying a car. More

Mike was very patient and it was not a high pressure environment. He worked hard to accommodate my requests and keeled me updated throughout the process. He continued to follow up with me regarding my s environment. He worked hard to accommodate my requests and keeled me updated throughout the process. He continued to follow up with me regarding my satisfaction after the sale was complete. I am pleased with all areas of my purchase. I would highly recommend working with Mike and the Dean Team in Ballwin. More

quick response to internet inquiry carl was extremely helpful answered all questions knowledgeable about car purchased. would recommend him to friends/family and would purchase from this dealer again helpful answered all questions knowledgeable about car purchased. would recommend him to friends/family and would purchase from this dealer again More

This was my first "new" car buying experience and I'm very glad we picked this Subaru team! It was easy and I felt very confident with our purchase. I will highly recommend this dealer to frien and I'm very glad we picked this Subaru team! It was easy and I felt very confident with our purchase. I will highly recommend this dealer to friends and family! More

I Wish I Didn't Have To Write This Review -- Thing is, six months ago I wrote a stellar review for Dean Team because I thought they offered me a good price, friendly service, and an easy transaction. is, six months ago I wrote a stellar review for Dean Team because I thought they offered me a good price, friendly service, and an easy transaction. Now I know differently and although I could write in length about all their mistakes and the lack of service thereafter... I have wasted too many hours already trying to fix Dean Teams long list of errors. Don't get me wrong, mistakes happen to the best of them... but it is HOW they are handled that define the person/business. The Dean Team failed miserably in this area!! First, my title paperwork was done incorrectly (without lien holder listed), a mistake which I caught, not them. Then, Dean Team did not send my tax documents to me on time to pay my Illinois sales tax -- so there was an additional fee for that. Then, my title was done wrong yet again,... this time the title was registered to an entire different vehicle, not the one I purchased. They caught this mistake in early Sept. 2013 but I just received a call from my bank informing me that they never fixed the title. This means my bank still does not have a valid title, my registration through the State of Illinois is not valid, and my auto Insurance is covering a vehicle I don't own. My best advice to you is to buy from a different dealership!!! More

Could not be happier with our used car purchase with these guys. We were buying a car for our son and had thought a used Honda Accord (our preference for reliability/safety) was out of our price range these guys. We were buying a car for our son and had thought a used Honda Accord (our preference for reliability/safety) was out of our price range (no secret they hold value). We found one at a price/miles nearly where we wanted to be on the internet at Dean Team – went to check it out. We also were trading in our “well traveled” 2000 Lexus. The Honda was very clean for a 2007, low mileage to boot. Drove great. Our sales guy – Wes Gallegos – was very pleasant to work with and the dreaded negotiation was handled very easily and fairly… had a deal in about 10 minutes giving us a fair price on the car and our trade-in. We were hoping to keep the car parked at the lot until our son’s birthday to hold the surprise, and Wes made that happen – no problem. Financing was done quickly and at a great rate. What really set Wes apart was that – after we signed on the dotted line and walking out, we noticed a dent very apparent when the light shined on it the right way putting a huge pit in our stomachs that we let that slip by. I mentioned to Wes the next day that we were going to take the car to a dent place and try to get it fixed before the big birthday unveiling – bad on us that we didn’t notice it during our test drive. Wes stopped me immediately and said he’d take care of it – and he did just that. Way way beyond the call of duty – dent was repaired and could not be detected – and in less than 24 hours. Huge contrast to our experience at the Bommarito VW dealer up north a week earlier where they sold a Jetta out from under us during the 3 hour period it took to return home and get the trade-in for their appraisal. That event was a slap in the face - an example of having zero consideration for the customer which was shocking to us given today’s economy. A week later, these guys at Dean Team – Wes and Tom – gave us the exact opposite customer experience, showing us exactly how customers want to be treated. And then some. Our son was hugely excited receiving it on his birthday – calling it the perfect car and present. Easily a 5 Star Rating. Would give it 6 if I could. Wes deserves some Blues tickets. More

I've bought Subaru vehicles from Dean Team before--last time in 2005. Scot Jones was excellent to work with. He was engaging and friendly. He listened to what I was looking for in a car and h before--last time in 2005. Scot Jones was excellent to work with. He was engaging and friendly. He listened to what I was looking for in a car and help me consider options---rather than attempting to high pressure sell me something I do not want. Tom Dean, finance manager was equally friendly and helpful. The entire sales and purchase experience was actually pleasant! I highly recommend Scot, Tom and the folks at Dean Team Subaru in Ellisville, MO. More