Dean Team Hyundai

BUYING A NEW CAR Mike Wright made the experience a pleasant one. Went to great lengths to find the right car for me. Financing was helpful in me obtaining the new ca Mike Wright made the experience a pleasant one. Went to great lengths to find the right car for me. Financing was helpful in me obtaining the new car. Had a great experience. Mike made sure I was comfortable in the operation of all the gadgets in the car and was very very nice to work with. More

GREAT Experience! I had a great experience at Dean Team Hyundai! The customer service was exceptional. They quickly answered all of my questions and easily explained ev I had a great experience at Dean Team Hyundai! The customer service was exceptional. They quickly answered all of my questions and easily explained everything to me. Andy, my salesperson was very helpful and the general manager, Tom Fascetti, always made sure everything was going smoothly. Scott, was great helping through the financing. I would highly recommend buying your car at Dean Team Hyundai. More

Bad, bad, bad Came to the dealership to purchase a Hyundai Sonata Sport. Zack meet us at the door and he walked us around, showing us cars and different options. We Came to the dealership to purchase a Hyundai Sonata Sport. Zack meet us at the door and he walked us around, showing us cars and different options. We left to shop around and came back a second time. Spoke with Zack and asked for the bottom line price. He said, it would be no problem and quoted us an amazing deal. He wrote it down and we went to visit another dealership. After much discussion, we went back a third time and told Zack, we wanted to buy the car for the price he quoted. All of a sudden, the excuses were coming left and right. First, the prices quoted could not be honoured. Second, the car was recently sold that we were considering. Ten minutes later, he pulls a car around which was the same exact car he showed us before to sell us. Third, he said he made a mistake. I understand mistakes. Own it, fix it and move forward. Not, continue to lie and cover up the error. It gets better. So they bring out Mike Wright. Mike spoke a good game, but was rude to my wife and I in his attempt to save Zack. He spoke about the mistake in judgment, how they grew up together and Zacks father being responsible for getting them into the car selling business. Mike continued to say how he was working for us and how they wouldn't let that car go for the quoted price. Then, he told my wife to basically stop talking and listen to him. After all of that, he told me I wasn't playing the game right. I will NOT recommend Dean Team or this dealership to anyone I know. Good character is being over shadowed by greed and dishonestly. Also, I received an email wanting to discuss financing and sales options from this location. How about we talk about the poor treatment. Lastly, the review below may be a cover up. More

New car purchase Friendly and courteous service from the time we walked in to the showroom. Zach was pleasant and wanted to please us no matter what it took. If we h Friendly and courteous service from the time we walked in to the showroom. Zach was pleasant and wanted to please us no matter what it took. If we had any questions, he had the answers or went and got the answers right away. I would definitely ask for his services in the future if the need arises. Love the Genisis. Just what we wanted. More

Phenomenal Buying Experience Several weeks ago my husband and I purchased a new 2014 Hyundai Sonata from Dean Hyundai in Ballwin, MO. We love the car. But we loved even more the Several weeks ago my husband and I purchased a new 2014 Hyundai Sonata from Dean Hyundai in Ballwin, MO. We love the car. But we loved even more the whole sales, financing, and servicing experience. Ben French was our sales person. He was knowledgeable not only about the Sonata's specs, but also the Elantra's and the Genesis'. He was patient and listened well to our questions, answering every one of them in customer friendly, understanding language. Effective salesman that he is, Ben struck with us just the right balance, allowing us time to process his information yet simultaneously helping us move toward making a decision to buy. It was easy to see that Ben has good instincts for customers as well as being well trained and mentored. Our experience with financing the Sonata was as excellent. Scott Varnum was personable and also "knew his stuff". He outlined the financing process as well as detailing the options available to us. He gained our confidence when he" delivered" the best options in a timely, competent, and efficient manner. We like this in the person who is dealing with our money :-) Furthermore, so far, everything Scott said about the dealership's great service department has been correct. The service manager did a fantastic job of orienting us to the car upon delivery. A follow-up visit to better understand the android phone and and car synching went just as well. All in all, our experience with the Dean Hyundai Team has been phenomenal. This is probably the 12th car my husband and I have purchased in our lifetime, so we have many other experiences to compare with this one! At Dean, everyone "on the floor" of the dealership was helpful. Each person was willing to "go that extra mile" to help or get us to a colleague who could help. They were a team, but also seemed like a caring family. Most importantly, they made us feel like we joined their family.....the Dean Auto Family. So far, we have been pleased to become part of that "family". We think that in any venue, extraordinary service should be recognized. We hope Hyundai has established a way to do this. Nord62014 More

Superior Service! I could not have asked for better service from Dean Team and in particular Craig Wheeler! After experiencing horrendous service at another local Hyund I could not have asked for better service from Dean Team and in particular Craig Wheeler! After experiencing horrendous service at another local Hyundai dealership, Dean Team saved the day. They quickly identified the problem with my car and fixed it in less time than they estimated. They were respectful, accountable, and the most solid all around service department I have ever dealt with. I will be taking my car to them from now on. Thank you Dean Team! More

Used Car Purchase I searched for used Hyundai Sonata Limited's online for a couple months and finally found one beauty that caught my eye. It was an hour and thirty fi I searched for used Hyundai Sonata Limited's online for a couple months and finally found one beauty that caught my eye. It was an hour and thirty five minute drive for me to Ballwin Missouri and I thought if would make a nice Friday road trip for the girls and I. We drove to Dean Team Hyundai where we were greeted with friendly staff and that is when I met Eric. He has a great personality and wonderful people skills and offers a positive attitude with patience and is willing to answer or find the answer to any question asked. The girls and I enjoyed his company and had a few laughs with him as well. He introduced me to the finance manager and he worked well with me explaining the difference in warranties etc. I left there feeling very confident about my purchase and will gladly send my friends and relatives to them. The dealership is very clean and offers a nice selection of used and new vehicles. I recommend them to anyone because the atmosphere is welcoming and the deals are great as well. More

GREAT! We really enjoyed buying our new car from Mike Wright. We visited days before and he was so knowledgeable about the cars and its highlights but he was We really enjoyed buying our new car from Mike Wright. We visited days before and he was so knowledgeable about the cars and its highlights but he was also not pushy. We waited a few days and visited some other places and we came back to purchase our SUV through Mike. He was absolutely fantastic and we are so glad to be driving our new SUV sold to us by a heck of a salesman :) More

This is my second purchase at Dick Dean I am a repeat customer and Darryl sold me both new cars. I smiled all the way home. He assured me that if I had any future needs to call on him and I I am a repeat customer and Darryl sold me both new cars. I smiled all the way home. He assured me that if I had any future needs to call on him and I know that is true. It was a pleasure. Thank you Darryl. More

Great Service We highly recommend Mike Wright. He was there to answer all our quesitons and did not make us feel "pushed" into the sale. He stayed later than needed We highly recommend Mike Wright. He was there to answer all our quesitons and did not make us feel "pushed" into the sale. He stayed later than needed and went to bat for what the customer needed and wanted. More