Dean Team Hyundai

I searched on the internet many dealerships and put request for pricing. Adam got back to me very quickly and I went in to look around. I really liked Adam and decided that I was going to buy the car request for pricing. Adam got back to me very quickly and I went in to look around. I really liked Adam and decided that I was going to buy the car from Dean Team. After a few weeks of deciding on the car I went to go sign the paper work. Through the process I was told that since the market is so competitive the pricing is Invoice - Minus customer hold back. He should me multiple invoices and it was the same for them all. We looked at Sonata's, and Elantra's. Every time, being shown the invoice and customer hold back to agree on a price. We agreed on a price that I was very happy with for the basic car. When my wife and I went in to sign the paperwork we looked at the limited on more time and I was convinced to get the limited which had leather, navigation and a back up camera. I asked Adam to tell me the difference in payments between the two since we were just about to sign the papers on the original car. Here is where I got taken advantage of. I would of thought since the entire process we talked invoice minus hold back when adam gave me the two prices the base price would of been determined the same way. I trusted him I was getting the same deal. We signed the paperwork. It was after they closed and I had already been 3 hours. My car wasn't ready so they gave me a loaner car. I went home and thought something wasn't right. I emailed with Adam asking if I got the same deal I was getting on the old car. I HAVE a strand of emails saying yes I got the same deal and actually $500 more. I went in to pick up my car and asked If I could see the invoice for my car I bought and saw that I was charged the close to the MSRP and no where near the invoice minus hold back. It was about $1500 difference. I was completely lied to and mislead to close the deal. For one month after I sent dozens of emails to Adam and the General Manager (Tom) to get answers and got no where. It took days sometimes to get back to me and when he did he kept saying he would look at the deal. I finally went in to talk to Tom in person and after I met with Adam and Tim, I was finally able to see Tom. I walked out with no resolution. The next day he offers to give me $500 back. At this point I believed he had reviewed the deal but when I agree to receive $600 back (as of now) I told him the entire story and sent him many emails stating what his sales person told me. He said he would pull the deal and get back to me. That meant Adam lied and never discussed the deal with Tom or he wouldn't of needed to pull the deal. After not hearing back for 4 days and two emails as reminders I was told they felt everything was handled properly. I was lied to, misled and want to let others know not to trust them. More

Great service. Very friendly staff. Was helpful without applying a great amount of pressure. Will buy another car from Charlie in the very near future. applying a great amount of pressure. Will buy another car from Charlie in the very near future. More

Mark was very helpful. I am a subprime loan customer and he went out of his way to find me the car i wanted at the price i could afford. They even let me keep the car to see if I really wanted it. I would d he went out of his way to find me the car i wanted at the price i could afford. They even let me keep the car to see if I really wanted it. I would definitely recommend this dealer to anyone is the Greater St. Louis area who is in the market for a car and has less than perfect credit. Thanks Dean Team and Thanks Mark for you hard work and dedication to getting me in a car! More

I brought my 17-year old son to purchase a safe, replacement vehicle after he his car was totaled when another driver hit him almost head on. The salesperson, Charlie Clarke, was friendly, understan replacement vehicle after he his car was totaled when another driver hit him almost head on. The salesperson, Charlie Clarke, was friendly, understanding, patient, nowledeable, and not pushy. We ended up purchasing a Hyundai Sonata and are very pleased with the car, price, and overall friendly atmosphere at The Dean Team Hyundai. More

Charlie Clarke did a great job with our new car sale. He took an interest in our specific needs and found us a car that was perfect. He represents Dean and Hyundai very well. Thanks, Charlie. took an interest in our specific needs and found us a car that was perfect. He represents Dean and Hyundai very well. Thanks, Charlie. More

Darryl didn't just try to stick me with something he wanted to get rid of; I left there content. Also very considerate! I was having a little trouble with my knees that day and he tried to spare me some wanted to get rid of; I left there content. Also very considerate! I was having a little trouble with my knees that day and he tried to spare me some walking and even helped me up a hill while we were walking, very personable. He showed enthusiasm about the car and stressed that he would be glad to help me with anything and made me feel comfortable to call and ask any questions I have; he called me less than 2 days after selling me the car to let me know he would be glad to help me with anything. Also, he kind of calmed any fears: I've never leased a car before and I had a lot of questions because I didn't want to end up in a financial bind. More

Got a good, fairly low-haggle price. Trade-in offered seemed low for condition and what appeared in KBB, so I sold it privately. After that, all follow up through delivery was good. Knowledgable, helpf seemed low for condition and what appeared in KBB, so I sold it privately. After that, all follow up through delivery was good. Knowledgable, helpful, friendly team. More

Adam was great to work with. Was very up front and honest. He bent over backwards to get me in a car. Super friendly. Best car buying experience. I will recommend him and this dealership to everyone I honest. He bent over backwards to get me in a car. Super friendly. Best car buying experience. I will recommend him and this dealership to everyone I know. More

I shopped all over St. Louis looking for a new compact car to replace the family minivan. I test drove Ford Focus, Toyota Corolla, Chevy Cruze and Honda Civic. I felt the Elantra was the most fun to dri car to replace the family minivan. I test drove Ford Focus, Toyota Corolla, Chevy Cruze and Honda Civic. I felt the Elantra was the most fun to drive and offered a lot of trunk room to haul things. I felt very welcomed at Dean Team and there was no pressure to buy what was on their lot. Ryan test drove the Sonata Hybrid with me which I loved, but decided to get the Elantra instead because of the price point. When they didn't have the color and features that I wanted on their lot, Adam researched where to find what I wanted. Unfortunately it took longer than expected to receive the car, but they gave me a demo car to drive during the waiting period. My only complaint was not having a second finance person available, so I had to wait a significant amount of time to do the final paperwork. I would recommend having a second finance person available on the last day of the month when sales are crazy. Adam has been very good with following up with me with concerns following the purchase of the car. More

Everyone went above & beyond duty to make a screaming nightmare of an auto crisis into a dream. Deciding to purchase a new auto is very very stressful. Especially as a single woman. Dean Team made it eas nightmare of an auto crisis into a dream. Deciding to purchase a new auto is very very stressful. Especially as a single woman. Dean Team made it easy to go through the process of purchasing a new auto. Craig Wheeler suggested I drive the Santa Fe Sport during my last service for my Tiburon (V6). I loved it! It IS fast and powerful enough! Ben French was very patient with all my questions & went the extra mile to teach me about my new Santa Fe Sport. He really "had my back" as I shopped and considered various vehicles. Mostly importantly, Ben is honest. Honesty is a rare quality in auto sales. I'm equally pleased with Scott Varnum. He is very patient and kind. Kindness is not something you come across often nowadays. Thanks to EVERYONE at Dean Team who offered words of encouragement and assurance as I went through the very stressful process of purchasing a new auto. More