Deacon Jones Ford Lincoln

I visited the Deacon Jones Ford Dealership in Goldsboro, NC for recall corrections. Chad in the service department was very accommodating with prompt service and updates. NC for recall corrections. Chad in the service department was very accommodating with prompt service and updates. More

Great service. Even though they were swamped they managed to get my Car done before closing time. Even though they were swamped they managed to get my Car done before closing time. More

Very professional in all areas especially in Service Department. Very friendly staff and recommend highly. Department. Very friendly staff and recommend highly. More

I went to Deacon Jones for the honest and straightforward way they do business and that is exactly what I got. I couldn’t ask for better service. way they do business and that is exactly what I got. I couldn’t ask for better service. More

My edge needed a transmission flush. John Mark was very customer friendly. I waited a couple of hours but was informed on the timing. Overall my experience was very satisfactory as alway John Mark was very customer friendly. I waited a couple of hours but was informed on the timing. Overall my experience was very satisfactory as always. This dealership provides great service. More

I have been a loyal customer of this dealership for years and have trusted them with multiple vehicles, which is why this experience was so disappointing. Recently, I dropped off my daughter's car for a t and have trusted them with multiple vehicles, which is why this experience was so disappointing. Recently, I dropped off my daughter's car for a tune-up. A couple of days later I was called and was told that the battery was about to fail and needed to be replaced. Later, I remembered that earlier this same year, the dealership had already informed me that the battery needed replacement, and they had installed a new one. This raised concerns, so I contacted the dealership for clarification. I was told someone would look into it and get back to me. Unfortunately, I never received a follow-up call. To their credit, I was not charged for another battery. However, when I reviewed the service invoice, I noticed conflicting information. One section stated that the vehicle had a "dead battery cell," while another section indicated that the "battery check" was okay. What concerns me most is not the battery itself, but the lack of explanation and communication. I have always had positive experiences at this dealership and have trusted their recommendations. However, when service records contain conflicting information and questions go unanswered, it naturally affects that trust. I am not accusing anyone of intentionally trying to sell me a battery that I did not need, and I sincerely hope that was not the case. I simply believe that as a long-time customer, I deserve a clear explanation of why the invoice contained contradictory battery assessments. I would like to continue bringing my vehicles here, but maintaining that relationship requires transparency and communication. I hope management will take the time to review this situation and provide the explanation that was promised. More

Wonderful staff. Completed in a timely manor. Prices in today's market was very reasonable and quality work. Completed in a timely manor. Prices in today's market was very reasonable and quality work. More

Well, I finally understand why all my retired friends have trucks! They use them!😂 So, after 11yrs of believing I was getting by with driving my small SUVs ie the Escape and Bronco Sport, I’ve finally g have trucks! They use them!😂 So, after 11yrs of believing I was getting by with driving my small SUVs ie the Escape and Bronco Sport, I’ve finally given in and admit I’ve really needed a bed to haul things. So, off to Deacon Jones Ford of Goldsboro I went, worked with my long time friend and salesman Shane and came home with my new 4x4 Ranger! I absolutely love this vehicle! A big thank you to Shane, Rylee, Frank in services and the rest of the Deacon Jones team for always taking care of me for 20+ years now! More

dealerships need to work on better service on loaner cars pickup drop off service and not be limited to 25 miles pickup drop off service and not be limited to 25 miles More

Best dealership I have ever dealt with. Will always buy our vehicles from them from now on! Robbie, Shane and Derrick were top notch! Will always buy our vehicles from them from now on! Robbie, Shane and Derrick were top notch! More