DePaula Ford - Service Center

Called 2 weeks prior to appt. told them I wanted oil change, inspection and recall work for rear camera. Told them I had some issues with the camera. Dropped it off the night before for abs 7:15 appt. change, inspection and recall work for rear camera. Told them I had some issues with the camera. Dropped it off the night before for abs 7:15 appt. was asked when I would like it back. We agreed on 12noon. I had to call at 12:15 to see if it was done which it was not. They called me 2:00 and said that it was ready. They didn’t start to work on it till after I called. When I went to pick it up I was told they needed to order parts to fix the camera and I would be called when they were in. I expressed my disappointment and all I was told was sorry. They knew I needed the recall, had 2 weeks to get the parts and they were not there. Now I have to make arrangements to return when the parts come in. More

Everything was taken care of and done with efficincy and complete in a wonderful time period. Josh was right there to write it all up and called once completed. Was easy to sign out on the paperwork and Jos complete in a wonderful time period. Josh was right there to write it all up and called once completed. Was easy to sign out on the paperwork and Josh thanked me and made sure where my car was. More

After arriving, a brief wait. Then an easy and efficient sign in. Wait time for oil, filter and tire rotation was as stated. Crystal was friendly and engaged. sign in. Wait time for oil, filter and tire rotation was as stated. Crystal was friendly and engaged. More

Good communication between Lenny and myself. He was very attentive to my needs going as far as pulling my car around for me. I have to say it took a bit longer than I expected attentive to my needs going as far as pulling my car around for me. I have to say it took a bit longer than I expected More

Jessica and Jake from DePaula resolved my previous issues. Excellent customer service and follow up. The truck drives best since we have owned it thank you issues. Excellent customer service and follow up. The truck drives best since we have owned it thank you More

I’m very happy with the service department at Depaula Mazda. I’m not too crazy about the sales/financing department though. But I would buy another Mazda there. Mazda. I’m not too crazy about the sales/financing department though. But I would buy another Mazda there. More

Great bunch of people and great service! Did not have an appointment, but got in no problem. Inspection, oil change, and tire rotation. Also, fixed a little problem with my front valance panel - no charge appointment, but got in no problem. Inspection, oil change, and tire rotation. Also, fixed a little problem with my front valance panel - no charge. More

Work done on car was fine. Communication with collision center very poor. I called several times and got connected with places other than the collision center. Once talked with someone who promised to call center very poor. I called several times and got connected with places other than the collision center. Once talked with someone who promised to call me back...no call. I left messages and nobody got back to me. Literally had to go there to talk to someone, several times. Was once told...I don't know where your car is. Really?? I believe other places can fix the car AND communicate better. More

I had to wait 2 weeks for an appointment. Brought the car in prior because I was afraid the problem would resolve itself before (as it happens intermittently) Had service manager confirm there was an issue. in prior because I was afraid the problem would resolve itself before (as it happens intermittently) Had service manager confirm there was an issue. At appointment was told nothing was wrong. Instead of taking it when they saw the issue, now I have to wait until it happens again and hope they have an appointment available. I was also basically called a liar, because when I told them of an experience I had with the car, they told me that was impossible. More

DePaula Mazda has done outstanding service work on the 2 vehicles I have leased. Looking forward to 2023. Prompt greeting at the service counter followed by expeditious service is a winning formula. vehicles I have leased. Looking forward to 2023. Prompt greeting at the service counter followed by expeditious service is a winning formula. More