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DePaula Ford - Service Center

Albany, NY

4.5
2,373 Reviews

2,373 Reviews of DePaula Ford - Service Center

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June 24, 2021

Vehicle serviced in a timely fashion - in and out as told it would be More

by Altamont.rescue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Bissonette
Jun 24, 2021 -

Altamont.rescue responded

Very pleased with service and your staff

Jun 26, 2021 -

Altamont.rescue responded

Vehicle serviced in a timely fashion - in and out as told it would be

June 24, 2021

Very efficient friendly service. Service people were very helpful and took care of me quickly. Would always recommend them for service More

by SJ2009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glenn Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Fattoruso, Steve Kannes
June 22, 2021

Very prompt service and good hours for people who work later in the afternoon to get there to pick up their car. More

by VAMPYRE13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 22, 2021

Took the car in on time, the car is running fine. Thanks More

by PVANEPPS
Friendliness
Recommend Dealer
Yes
Employees Worked With
Josh Brogue
June 22, 2021

DePaula provides a comfortable and positive environment where a consumer could ask questions and obtain feedback on proper car care. More

by RANDOLFT40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Brogue
June 22, 2021

Great service super helpful and I appreciate it a lot More

by KINDY0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Blackman
June 21, 2021

Timely, efficient service, professionally delivered, at affordable pricing. It was “just active repair”, but for us it was a big deal, and your team treated our need as if it were their most important miss More

by wsritter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 20, 2021

Hello I was very pleased about the services I've received from this establishment they are very efficient and helpful and I am sure that they will remain diligence throughout my follow-up would like to thank More

by robert.peterson12203
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Brogue, Crystal Blackman, Ron Bissonette
June 19, 2021

Everyone there was friendly. Brandon was friendly, informative and easy to work with. It was refreshing to have someone who knows what customer service should be ! Thank you Brandon! More

by mpellet2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Garcelone
June 19, 2021

Setting up an appointment was very easy. Working with our service adviser Lenny was seamless and he and the tech got the work done quickly and sent us on our way. It’s a nice organization. More

by Teetogreen56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
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