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DePaula Ford - Service Center

Albany, NY

4.5
2,373 Reviews

2,373 Reviews of DePaula Ford - Service Center

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June 26, 2021

Poor communication Phone messages not returned Never Poor communication Phone messages not returned Never able to speak wit original estimator Confusion between Chevrolet andFord More

by Cbernmsw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kenn Dittmar
June 25, 2021

Attentive to my questions, concerns and needs. Work was done as promised. Took the time to show me one of the features of my FOB which I had not been able to figure out. More

by GLENE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Brogue
June 25, 2021

Easy to schedule appointments. Courteous and knowledgeable staff. Great work overall. More

by ZULUPAPA511
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 25, 2021

I was surprised at how much it cost to replace my passenger-side mirror. My car was taken care of pretty quickly and Lenny was very helpful and I am still appalled at the expense. More

by MFM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 25, 2021

Good efficient service, timely and extremely professional. Reason I have all required maintenance and service done there. Only place my 2 vehicles have been taken care of over past 7 1/2 years More

by SCHOONY8187
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Brogue, Crystal Blackman
June 25, 2021

I was in a hurry and they got me in and quickly More

by PHILIPS3518
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Brogue, Crystal Blackman
June 24, 2021

Very hard to get in because they are always busy, but they are very nice. My technician seemed very nice as well. More

by AMBERWALTERS13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Brogue, Crystal Blackman
June 24, 2021

Lenny and the service team were extremely friendly and helpful. More

by Motoxfreak1996
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 24, 2021

Service was fast and the attendants were courteous. Lenny was very friendly and helpful as well. More

by DONNACHARISE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 24, 2021

Service was good but a little disappointed that even with an appointment it took 1.75 hours for just an oil change and inspection More

by 2933GBH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
4.0
This rating includes all reviews, with more weight given to recent reviews.
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