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DePaula Ford - Service Center

Albany, NY

4.5
2,373 Reviews

2,373 Reviews of DePaula Ford - Service Center

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July 03, 2021

Excellent service! Very happy and impressed with the courteous, efficient staff! Justin and Josh/Service dept. are great reps for DePaula Ford! Also, Josh Halse is also very helpful, knowledgeable, and More

by Nick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Halse, Josh Brogue
July 02, 2021

My repair was done completely, correctly and on time. very pleased with result More

by CHRIS.X.NEMETH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Collision center also
July 02, 2021

I am always happy with the prompt and courteous service we receive from your service team. They always keep me informed of what is being done. More

by DJGIROUX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Blackman
July 01, 2021

I purchased my Ford Edge about a year ago and so far all service and sales have been great. More

by Michele Pacifici
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Shear, Crystal Blackman
July 01, 2021

Fast service, knowledgeable staff and kept me informed throughout the process More

by JDOMB32
Recommend Dealer
Yes
Employees Worked With
Josh Brogue
July 01, 2021

Service was terrific . Advisors were very helpful and greeted me right away. Service manager Justin was so helpful. Great experience!!! More

by ANITASIDDON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Brogue, Crystal Blackman
June 30, 2021

Depaula Ford was very professional and tried very hard to work with me even though corporate would not help me out. I would recommend this service center to others. More

by Gbmcn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Brogue
June 29, 2021

Friendly, organized, complete and professional. I loved the video the service tech did! More

by ridleymp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Brogue
June 27, 2021

We delivered the car early he night before. Our repair took longer than expected due t the wrong break rotors were delivered twice. I will say, thank you to the device department for staying later, after More

by Skenedirk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 27, 2021

Crystal was an outstanding rep for your service department. We are greatfull to her for handling our emergency More

by Sandy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Blackman
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