DePaula Ford - Service Center

Crystal, the service advisor is fantastic. You also always get a video explainer of what’s going on under the hood. Recommend DePaula for servicing your Ford. always get a video explainer of what’s going on under the hood. Recommend DePaula for servicing your Ford. More

Very quick and friendly service. Lenny was open to hearing my concerns and addressed every one before leaving. I wasn't locked in the waiting room for too long (about an hour and a half). The atmosphe hearing my concerns and addressed every one before leaving. I wasn't locked in the waiting room for too long (about an hour and a half). The atmosphere was good. Just an overall good experience. More

Would have given it a 5⭐️ But the person inspecting my car did not put auto lights back on and I got pulled over for no lights the next night. car did not put auto lights back on and I got pulled over for no lights the next night. More

Lenny is a great service manager and the work done is always great and price is comparable to other dealers I've been to, Have to wait longer for an appointment than it use to be but otherwise great always great and price is comparable to other dealers I've been to, Have to wait longer for an appointment than it use to be but otherwise great More

All service at Albany NY DePaula Ford: Excellent customer service provided as always by the Ford service department. Advisor, Lenny Farnam, is always making sure I and my car are taken care of so professiona service provided as always by the Ford service department. Advisor, Lenny Farnam, is always making sure I and my car are taken care of so professionally and with respect. He is so caring, loyal and responsible to the customer and to DePaula Ford! Also, Justin Dwyer, Service Manager is outstanding in his position with the his customers and staff!!! Please take care of both of them to cherish on your team! And mechanics, Kevin, Nick and Jeremy who provided my service were wonderful! Thank you for all your hard work through this still difficult period of the COVID pandemic. Keep plugging as things will improve for everyone. Eve Rosen Orange and DePaula Ford loyal customer, Albany NY More

Easy to make a service appointment. Said my inspection, oill change and tire rotation would take 1.5 hours and that's how long it took Lenny was great as usual. oill change and tire rotation would take 1.5 hours and that's how long it took Lenny was great as usual. More

Jeff Scott, will go out of his way to help me with my van. ...to get thing s taken care of. ..take good care of himv.. van. ...to get thing s taken care of. ..take good care of himv.. More

The service department was excellent. But while you stay and wait needs to be picked up, there was no coffee, no donuts, no cheese crackers, not even any bottled water, there was not anything for customers and wait needs to be picked up, there was no coffee, no donuts, no cheese crackers, not even any bottled water, there was not anything for customers waiting for their vehicles. More

Lenny Farnham has been my service advisor for many years, through multiple vehicles, and he has been consistently excellent. I appreciate the videos of the car’s underside/brakes/etc, and I am very satisfied through multiple vehicles, and he has been consistently excellent. I appreciate the videos of the car’s underside/brakes/etc, and I am very satisfied with the service provided to the car. More

Made appointment for 0815 on Saturday, for oil and filter service and nys inspection, checked in, told be done at 0930, was done on time, got to view the mechanics xx of vehicle. Everyone was exceptionally f service and nys inspection, checked in, told be done at 0930, was done on time, got to view the mechanics xx of vehicle. Everyone was exceptionally friendly and very professional More