Darling's Brunswick Ford

Darling's Brunswick Ford responded

Thank you for taking the time to share your experience Rod and we are so glad Shaun and the team were able to come through for you! We completely understand how stressful it is to have an engine light come on in the middle of a vacation far from home, and Shaun pulling a mechanic to get the diagnostic done and the repairs completed same day is exactly the kind of above and beyond effort that makes a real difference. We will make sure he and the team hear your wonderful words. We hope the rest of your vacation was smooth sailing and that your F250 got you safely back to Indiana! Thank you for choosing Darling's Brunswick Ford and for your business.

Darling's Brunswick Ford responded

Thank you for the wonderful review. We’re so glad to hear that Isaiah Arel and Kevin did an outstanding job helping you with your new vehicle. Being helpful, knowledgeable, and professional is exactly what we strive for, and we know they will appreciate your kind words. Congratulations on your new vehicle, and thank you for choosing Darling’s and for your business.

Darling's Brunswick Ford responded

Thank you for sharing such a thoughtful review! We’re so glad to hear that your experience with Darling’s Ford was positive from start to finish and that our team provided professional, efficient, and courteous service throughout your repair. Shaun will be especially pleased to know his communication and care made such a difference. We truly appreciate your patience and your kind words—thank you for choosing Darling’s!

Darling's Brunswick Ford responded

Thank you for taking the time to share your experience. We’re very sorry to hear about the miscommunication during your service visit and that you were charged for something you did not request. We completely understand your frustration, especially after making it clear that you only wanted the inspection. This is not the experience we want for our customers, and we regret that it left you questioning whether to return despite a positive experience with our sales team. We’d like the opportunity to look into this further and make it right. Please reach out to our Service Manager at Darling’s so we can review your visit in detail and address your concerns. Your feedback is important, and we appreciate you bringing this to our attention. Thank you for choosing Darling’s.

Darling's Brunswick Ford responded

Thank you for sharing your experience. We’re truly sorry to hear how upsetting this has been for you, and we take your concerns very seriously. It’s never our intention to cause stress or pressure anyone into a decision, especially when circumstances are challenging. Our goal is always to work with customers respectfully and transparently, and we regret that you felt otherwise. We understand you’ve been in contact with our team and that we’ve worked with your sister on this matter. That said, we never want a customer to feel unheard or unsupported, especially in such a deeply personal situation. If you feel comfortable, we invite you to reach out directly to our General Manager, Andre Lester at 2078445947 to further discuss your concerns. We appreciate you taking the time to share your feedback and hope to provide some clarity or support moving forward.

MARLEY responded

I had made several calls to Andre with no return call. I am in a car that is way too big for me. I will deffinately be in an accident with this car. I hope no one gets injured. I have taken out a loan for 12,700.00. More pressure was put on me for that as well. How would you feel if 4 people were upon you? You stole my car. Telling me it was "worthless". It was a Ford Focus SE Limited Edition.with titanium. 2012 with only 109,000. Miles on it. You know it...and so do I. They worked as a team pressuring me to give up my car. As the reports say.. no transmission failure lights ever went on. You stole my car. You held it hostage saying i could not leave the lot. False reports..fake charges. .pressuring someone to give up their car and purchase something very dangerous. I stand by my words.

Darling's Brunswick Ford responded

Thank you for the enthusiastic feedback! We're thrilled to hear that Grace made such a positive impression with her warmth and professionalism. She’ll be so glad to know she earned your recommendation. We truly appreciate your support—thank you for choosing Darling’s!

Darling's Brunswick Ford responded

Thank you for sharing such a great review! We're thrilled to hear that Gary and Kevin made the entire process smooth, pressure-free, and efficient—from transferring the car to finalizing the purchase all in the same day. It’s fantastic that Gary helped secure a solid trade-in deal and that Kevin was able to find a great loan rate for you. We truly appreciate your trust and are glad the experience stood out. We’d be happy to welcome you back anytime!