Darling's Audi Bangor

Best Customer Service I went into Darlings in Bangor Maine, on September 23, 2016 to "just look"! After trying out several vehicles I decided on the 2015 Ford Fusion. My s I went into Darlings in Bangor Maine, on September 23, 2016 to "just look"! After trying out several vehicles I decided on the 2015 Ford Fusion. My salesman Corey Richards and finance manager Dan Maldonado were by far the most respectful and fun people I have ever had the pleasure of purchasing a vehicle from. Corey went above and beyond what any salesman in my experience has ever done. They were both very professional and made this a fun and exciting experience, with absolutely NO pressure. I went in on my own sort of expecting some pressure, but received only friendly and professional service. I am loving my 2015 Ford Fusion( which I got an incredible deal on). If you are in the market for a vehicle, I highly recommend you working with Corey and Dan....They make things happen!!!! More

Thanks for the help. I recently stopped by Darling's because I was in the area and had a few questions about my new Jetta. I was warmly greeted and had both my questions I recently stopped by Darling's because I was in the area and had a few questions about my new Jetta. I was warmly greeted and had both my questions answered quickly. I now just have to wait for the state to do their part and I can show my husband how to get more stations. Thanks so much for the help. More

Good Job Scott Kennard provided excellent service as always. Work was completed ahead of schedule and he spent the time to answer all my questions thoroughly. Scott Kennard provided excellent service as always. Work was completed ahead of schedule and he spent the time to answer all my questions thoroughly. A pleasure to work with! More

Folks at Darling's listen! My wife and I have been long time customers of Darling's Ford VW Audi. My wife drives a Ford Edge and I have an F-150. Both sales and service staff My wife and I have been long time customers of Darling's Ford VW Audi. My wife drives a Ford Edge and I have an F-150. Both sales and service staff listen to our needs and readily provide a solution that best meets those needs. We routinely use Darling's service because we are confident that any problem will be identified and resolved. More

Great to deal with for both sales and service. As a long time customer with Darling's in Bangor (over 16 years), I wasn't surprised that the second used vehicle we looked at was exactly what we wer As a long time customer with Darling's in Bangor (over 16 years), I wasn't surprised that the second used vehicle we looked at was exactly what we were looking for, at a very good price (a 2014 Chevrolet Sonic). When a couple of service issues cropped up within the first month, they took care of it, no problem. They certainly stand behind what they sell. More

Good experience Four years ago, I bought a 2012 Ford Focus out of state. All the service work has been done at Darling's Ford. The vehicle had serious electronic is Four years ago, I bought a 2012 Ford Focus out of state. All the service work has been done at Darling's Ford. The vehicle had serious electronic issues for awhile. John and the other members of the service department were always nice and considerate of my needs. Carole W. More

Really nice folks who are very good at what they do! Everyone we've encountered couldn't have been more nicer or more professional. They truly value your business. From the initial purchase to service ap Everyone we've encountered couldn't have been more nicer or more professional. They truly value your business. From the initial purchase to service appointments. You always know you'll be taken care of. I gave them five stars only because there weren't any more to give! More

Many days, multiple visits, still not fixed. My most recent repair experience at Darlings is still ongoing. The service department had my vehicle (2010 Transit Connect) for 9 days. It needed a My most recent repair experience at Darlings is still ongoing. The service department had my vehicle (2010 Transit Connect) for 9 days. It needed a new ignition key cylinder because the old one wore out after 70k miles. Its a service van, and I do make a lot of short trips - known issue, I believe. The reason the repair took so long was because they'd never done one before and couldn't figure out how. After the vehicle was returned to me, I discovered that occasionally when removing the key, the key cylinder would pop out in my hand as well. I took the van back, left it from Friday to Monday, but they couldn't fix it because the parts hadn't arrived. I was told they'd work with my schedule to make it good. I live more that an hour from Bangor, and I work out the van every day. No matter how much they "work with my schedule" I lose time and money. The current issue will hopefully be resolved the next time I happen to be in Bangor and can leave the vehicle for a couple of hours. I have had other negative experiences with this service department (and the same vehicle) before. A wheel bearing went bad after about 30K miles. I called them up and said "I need a wheel bearing." They told me it was hard to diagnose a wheel bearing problem without having a technician look at the vehicle. I took the vehicle up and left it. They called me later that day and told me I needed a wheel bearing, but they didn't have one in stock and it would take a couple of days to get one. Back to Bangor, get the van, wait 2 days, back to Bangor, leave the van, back to Bangor, pick up the van. This same scenario played out again several months later with another wheel bearing. I bought the vehicle from Darlings, they are as large a dealership as exists in eastern Maine, and the wheel bearing issue was a known problem with early Transits. I was astonished that the couldn't keep a spare part on the shelf. Same problem with the ignition key issue - no parts on the shelf despite lead time from the customer. They save on inventory, customer loses on time. Beyond that, the chain of communication from the service scheduler to the service manager is very frustrating from the customer's point of view. Even when working through an active repair ticket, you can't get through to the manager handling the repair - you have to go through the screening process every time. The manager handling the current key fix has repeatedly failed to call me after telling me he would with updates on the work, etc. When you try to get back to him, you get screened by reception and nothing happens. I have bought a handful of vehicles from Darlings over the years, both business and personal. I'm small potatoes for a big dealership, but you can put me down as a "former" customer. More

Great first car buying experience! On 8/20 I bought my first car at Darlings Ford in Bangor! I worked with Craig Cattelle and Dan Maldonado and they made the experience an easy and fun On 8/20 I bought my first car at Darlings Ford in Bangor! I worked with Craig Cattelle and Dan Maldonado and they made the experience an easy and fun one. They gave me all of the information I needed and made sure I felt safe in my new car. I didn't feel pressured into buying anything I didn't need and to me that is very important. Would definitely recommend Darlings to friends and family and I'm loving my new Ford Focus! More

Good experience Only thing I didn't like was that when they put my inspection sticker on they didn't clean the window or the shaving g off my dash. Only thing I didn't like was that when they put my inspection sticker on they didn't clean the window or the shaving g off my dash. More